Scottish Fuels Reviews 5.643

TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

From the first communication with Certas, the process was simple and efficient. You knew what price the oil was going to be. The delivery man let us know exactly when they were arriving without any h... Toon meer

Beoordeeld met 5 van de 5 sterren

If. You had not rung me before you came to our island I would have missed the delivery, so I am extremely grateful to your thoughtful office staff. Ian Glen, Rousay.

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

A really great experience with them until the Iran conflict and they elevated the price immediately to a price that appeared to be taking advantage of the situation with price gouging. I found this br... Toon meer

Beoordeeld met 5 van de 5 sterren

Our Sales rep Brooke-Elley is always quick to respond to enquiries and follows through until all aspects of our enquiry/sale is completely resolved. Her attention to detail can't be faulted.

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Brandstofleverancier
  2. Verwarmingsolie leverancier

Geschreven door het bedrijf

We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

6K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

Efficient service and delivery.

From the first communication with Certas, the process was simple and efficient. You knew what price the oil was going to be. The delivery man let us know exactly when they were arriving without any hassle.
The invoice was emailed and a statement was also sent after the invoice.

17 april 2026
Beoordeeld met 2 van de 5 sterren

Neighbour bought same amount of fuel…

Neighbour bought same amount of fuel .was delivered same day from same oil tank but was £140 cheaper. Only difference he ordered day after me. He got same quote but when his bill came it was cheaper. Manager did not waiver on his decision..
Doesn't seem fair service to me

1 mei 2026
Beoordeeld met 2 van de 5 sterren

Why is there a difference in pricing at…

Why is there a difference in pricing at different oil companies in my area. Difference of 20p per litre. And Certas who is my provider was 20p more compared to rivals

16 april 2026
Logo Scottish Fuels

Antwoord van Scottish Fuels

Good afternoon – Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, and a member of our Customer Service Team will be in contact with you directly.
Kind Regards,Certas Energy

Beoordeeld met 3 van de 5 sterren

The company has always been very good…

The company has always been very good and reliable. As I wrote in a previous review. I was just very shocked at the price of my last delivery, which I wasn’t told till after delivery, unlike all previous times. I know : circumstances etc., but I feel it was very hastily done, and hugely inflated, then the website was down for a few days…..

16 april 2026
Logo Scottish Fuels

Antwoord van Scottish Fuels

Good afternoon – Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, and a member of our Customer Service Team will be in contact with you directly.
Kind regards,
Certas Energy

Beoordeeld met 5 van de 5 sterren

Great service as always

Great service as always, would recommend.

15 april 2026
Logo Scottish Fuels

Antwoord van Scottish Fuels

Good afternoon – We really appreciate your feedback and are delighted you were satisfied with our service.
Kind regards,
Certas Energy

Beoordeeld met 5 van de 5 sterren

Helpful phone contact

Helpful phone contact, friendly and efficient driver.

14 april 2026
Logo Scottish Fuels

Antwoord van Scottish Fuels

Hi – Thank you for your kind review. We’re pleased to know you’re happy with the service you received.
Kind regards,
Certas Energy

Beoordeeld met 3 van de 5 sterren

Surprising pricing

It seems surprising that our price for heating oil has risen by 100% when the pump price for motor fuel has risen by around 25%, and heating oil from your own company appears to be cheaper in the Outer Isles than it is in Skye.

28 april 2026
Logo Scottish Fuels

Antwoord van Scottish Fuels

Good morning – Thank you for your feedback. I can see that a member of our Customer Service Team has been in touch regarding your concerns. We hope the matter has now been resolved; however, please contact Customer.Relations@certasenergy.co.uk if you require any further assistance.
Kind regards,
Certas Energy

Beoordeeld met 1 van de 5 sterren

The bill at £750 was massively higher…

The bill at £750 was massively higher than any account I have had from you before. A warning should have been given before you sent the oil.

24 april 2026
Logo Scottish Fuels

Antwoord van Scottish Fuels

Good morning Anne

Thank you for speaking to me today with your feedback you provided with your husband. I do sincere apologies for the inconvenience this has caused.

We agreed we are not taking this further forward and your feedback is important to us. Your comments and concerns has been helpful to improve our services going forwards.

Kind regards,
Certas Energy

Beoordeeld met 5 van de 5 sterren

Great staff.

If. You had not rung me before you came to our island I would have missed the delivery, so I am extremely grateful to your thoughtful office staff.

Ian Glen, Rousay.

1 april 2026
Logo Scottish Fuels

Antwoord van Scottish Fuels

We're happy to hear that our team's call ensured you received your delivery! We appreciate your feedback.
Kind Regards
Certas Energy.

Beoordeeld met 3 van de 5 sterren

“Order?! What order??”

I have used Scottish Fuels for a few years now and they have been first class! But recently, especially my last order, (which wasn’t logged)not so much. Through no fault of my own, I had to ring to find out where my order was, to be told “what order?!” By which time my oil had run off and it was cold and the price was increasing daily and I didn’t know how much it was going to cost me…. Disappointed ☹️

10 april 2026
Logo Scottish Fuels

Antwoord van Scottish Fuels

Good Morning – We’re sorry to hear this and can assure you this is not the level of service we aim to provide. A member of our Customer Service Team will be in touch directly to help resolve the issue.
Kind regards,
Certas Energy

Beoordeeld met 5 van de 5 sterren

Efficient

Efficient. On time.
Just very expensive! Thanks Trump.

23 april 2026
Logo Scottish Fuels

Antwoord van Scottish Fuels

Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.

Beoordeeld met 5 van de 5 sterren

Delivery on time

Delivery on time

21 april 2026
Logo Scottish Fuels

Antwoord van Scottish Fuels

Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.

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