I phoned one day, obtained the price on the phone and the order was delivered the very next day. Then, the invoice gave me several weeks to pay, which is appreciated, given the sky-high price of heati... Toon meer
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Fantastic friendly and efficient service, from the friendly call handler through to the delivery guys. Have been a customer for years, and wouldn’t change.
Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answer... Toon meer
Bedrijf heeft geantwoord
So far I have never had any problems with Scottish Fuels. They continue to provide excellent service for my needs.
Bedrijfsgegevens
Geschreven door het bedrijf
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Contactgegevens
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Verenigd Koninkrijk
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Uitstekend
6K reviews
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The customer service is second to none.
2 juni 2026
Antwoord van Scottish Fuels
Good afternoon – Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our service and truly appreciate you taking the time to share your experience. Kind regards, Certas Energy
my last order was handled in a friendly…
my last order was handled in a friendly manner and delivery was quick
19 mei 2026
Antwoord van Scottish Fuels
Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us. Kind regards, Certas Energy
Antwoord van Scottish Fuels
Good afternoon – Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support. Kind regards, Certas Energy
All good and very efficient.
19 mei 2026
Antwoord van Scottish Fuels
Good afternoon – Many thanks for leaving your review. We’re pleased we could assist and look forward to serving you again. Kind regards, Certas Energy
Very professional with all aspects of…
Very professional with all aspects of ordering my fuel. Staff very friendly and helpful, delivery driver very respectful of my property, pleasant and helpful.
29 mei 2026
Antwoord van Scottish Fuels
Hi – It’s lovely to hear such positive feedback. Thank you for choosing Certas Energy — we truly value your custom. Kind regards, Certas Energy
Antwoord van Scottish Fuels
Hi – Thank you for your kind review. We’re pleased to know you’re happy with the service you received. Kind regards, Certas Energy
The lady I spoke to on the phone was an…
The lady I spoke to on the phone was an absolute hoot! Lovely woman to deal with and had my oil that week
12 mei 2026
Antwoord van Scottish Fuels
Hi – Thanks for your fantastic review. We’ll be sure to share your comments with the team. Kind regards, Certas Energy
My delivery was exactly as I requested
20 mei 2026
Antwoord van Scottish Fuels
Good afternoon – We really appreciate your feedback and are delighted you were satisfied with our service. Kind regards, Certas Energy
I’m going through a tough time just now…
I’m going through a tough time just now with my parents (1 receiving Palliative Care). I cancelled my oil order but realised I had made a mistake. Phoned the company & they did everything.
12 mei 2026
Antwoord van Scottish Fuels
Good afternoon – Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our service and truly appreciate you taking the time to share your experience. Kind regards, Certas Energy
Antwoord van Scottish Fuels
Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us. Kind regards, Certas Energy
Good pricing and delivery..but...
Good pricing and delivery... but caused massive problems when my application for Oil Allowance was authorised. I nearly lost out on this much needed allowance!
Very stressful experience.
Thanks to person handling my order this was eventually resolved.
21 mei 2026
Antwoord van Scottish Fuels
Good morning – Thank you for your feedback, and please accept our sincere apologies for the inconvenience caused. I can confirm your delivery has now been made. If there is anything further we can assist with, please contact our Customer Relations Team at Customer.Relations@certasenergy.co.uk. Kind regards, Certas Energy
Sincere Thanks
Sincere Thanks
I am thankful for the regular fuel fill-ups which saves this 90- plus having to remember these things!
6 mei 2026
Antwoord van Scottish Fuels
Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us. Kind regards, Certas Energy
Everything good
Everything good - advanced notice of delivery , always on time, careful driver up tricky drive, helpful driver.
The only flaw is the unavailability of emergency fill ups!
8 mei 2026
Antwoord van Scottish Fuels
Hi – Thank you for your kind review. We’re pleased to know you’re happy with the service you received. Kind regards, Certas Energy
Antwoord van Scottish Fuels
Good morning – Thank you for your positive feedback. We’re very pleased to hear you had a good experience with us. Kind regards, Certas Energy
Antwoord van Scottish Fuels
Hi – Thank you for your kind words. Customer satisfaction is extremely important to us, so it’s great to receive your feedback. Kind regards, Certas Energy
Antwoord van Scottish Fuels
Good morning – Many thanks for leaving your review. We’re pleased we could assist and look forward to serving you again. Kind regards, Certas Energy
Antwoord van Scottish Fuels
Good afternoon – Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our service and truly appreciate you taking the time to share your experience.
Kind regards,
Certas Energy
Kind and Helpful
The staff are always helpful and kind and delivery came much sooner.Very quick.Thankyou so much
20 mei 2026
Antwoord van Scottish Fuels
Hi – Thank you for your kind review. We’re pleased to know you’re happy with the service you received.
Kind regards,
Certas Energy
Pleasant response and quick delivery by…
Pleasant response and quick delivery by local folk. Efficient and professional.
20 mei 2026
Antwoord van Scottish Fuels
Good morning – Thank you for your positive feedback. We’re very pleased to hear you had a good experience with us.
Kind regards,
Certas Energy
Been with SF for over 10 years
Been with SF for over 10 years. Mostly good service. Previously able to price match but not so in the previous requests. Reason given, a volatile market. I would have thought that a volatile market would be the perfect time to price match. Profit over service? I have a balance of £140 and the most recent statement states my DD will increase from £100 pm to £340 pm. What? Seriously considering paying the balance and going elsewhere.
17 oktober 2025
Antwoord van Scottish Fuels
Good Morning – Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, and a member of our Customer Service Team will be in contact with you directly.
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