I phoned one day, obtained the price on the phone and the order was delivered the very next day. Then, the invoice gave me several weeks to pay, which is appreciated, given the sky-high price of heati... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Fantastic friendly and efficient service, from the friendly call handler through to the delivery guys. Have been a customer for years, and wouldn’t change.
Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answer... Toon meer
Bedrijf heeft geantwoord
So far I have never had any problems with Scottish Fuels. They continue to provide excellent service for my needs.
Bedrijfsgegevens
Geschreven door het bedrijf
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Contactgegevens
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Verenigd Koninkrijk
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Uitstekend
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
On time delivery and no problems
6 mei 2026
Antwoord van Scottish Fuels
Hi – Thanks for your fantastic review. We’ll be sure to share your comments with the team.
Kind regards,
Certas Energy
Excellent service and quick delivery..
19 mei 2026
Antwoord van Scottish Fuels
Good afternoon – We really appreciate your feedback and are delighted you were satisfied with our service.
Kind regards,
Certas Energy
Great phone call with intelligent staff
Great phone call with intelligent, friendly and helpful staff. Plus rapid delivery.
19 mei 2026
Antwoord van Scottish Fuels
Hi – Thank you for your kind words. Customer satisfaction is extremely important to us, so it’s great to receive your feedback.
Kind regards,
Certas Energy
Generally very good but my cost was…
Generally very good but my cost was double my last order. I waa told it was because of the war in Iran but surely there are stocks piles and not all oil came from the strait of Hormuz.
1 juli 2025
Antwoord van Scottish Fuels
Good Morning – Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, and a member of our Customer Service Team will be in contact with you directly.
Antwoord van Scottish Fuels
Good morning – Many thanks for leaving your review. We’re pleased we could assist and look forward to serving you again.
Kind regards,
Certas Energy
Delivery is always punctual and drivers…
Delivery is always punctual and drivers are friendly and respectful of your property.
16 mei 2026
Antwoord van Scottish Fuels
Good morning – Thank you for your positive feedback. We’re very pleased to hear you had a good experience with us.
Kind regards,
Certas Energy
Punctual delivery
16 mei 2026
Antwoord van Scottish Fuels
Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us.
Kind regards,
Certas Energy
Painful price but excellent customer service
Excellent clear friendly service from the person on the telephone. Fast delivery. The price was a bit eye watering, although that was the fault of President Trump not Scottish Fuels and it was £70 cheaper than the rival quote
15 mei 2026
Antwoord van Scottish Fuels
Hi – Thanks for your fantastic review. We’ll be sure to share your comments with the team.
Kind regards,
Certas Energy
Antwoord van Scottish Fuels
Good afternoon – We really appreciate your feedback and are delighted you were satisfied with our service.
Kind regards,
Certas Energy
Oil Delivery
After phoning the local depot got in touch and in stead of 10 working days it was only 3 days.
1 mei 2026
Antwoord van Scottish Fuels
Hi – Thank you for your kind words. Customer satisfaction is extremely important to us, so it’s great to receive your feedback.
Kind regards,
Certas Energy
Always let me know when my delivery is…
Always let me know when my delivery is due, then let me know what day it's coming & the driver sends me a text to let me know how far away he is so I know exactly what time he will get here. The driver is always very friendly & helpful and he just gets on with filling the tank nice & quickly, very tidy & clean job!
15 mei 2026
Antwoord van Scottish Fuels
Good morning – Many thanks for leaving your review. We’re pleased we could assist and look forward to serving you again.
Kind regards,
Certas Energy
The World is Full of Competition
Be competitive and change the policy where the customer has 7 days after delivery to challenge the price and get a reduction.
14 mei 2026
Antwoord van Scottish Fuels
Good afternoon Hugh,
Thank you for taking the time to share your feedback. We’re sorry to hear about the pricing on your recent oil order. I have tried to contact to you to discuss your feedback and I could not get in touch. If you have any further queries, please contact Customer.Relations@certasenergy.co.uk and our team will be happy to assist.
Kind regards,
Certas Energy
Antwoord van Scottish Fuels
Good afternoon – Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our service and truly appreciate you taking the time to share your experience.
Kind regards,
Certas Energy
Antwoord van Scottish Fuels
Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us.
Kind regards,
Certas Energy
They email in advance
They email in advance, when delivering is due plus what price per litre.
28 mei 2026
Antwoord van Scottish Fuels
Good afternoon – Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support.
Kind regards,
Certas Energy
solid and reliable
28 april 2026
Antwoord van Scottish Fuels
Good afternoon – Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support.
Kind regards,
Certas Energy
In view of the world oil shortage due…
In view of the world oil shortage due to global global conflicts, I was pleased to have my order despatched as quickly as it was and pleased that I now have enough kerosene for at least the rest of 2026. Thank you.
12 mei 2026
Antwoord van Scottish Fuels
Good afternoon Geoffrey,
Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our service and truly appreciate you taking the time to share your experience.
Kind regards,
Certas Energy
I only got half of my delivery and it…
I only got half of my delivery and it took 4 days to get an explanation. The lid to my tank was taken off and thrown behind my tank. I didn't get an explanation as to why that happened.
8 mei 2026
Antwoord van Scottish Fuels
Good afternoon – We’re sorry to hear this and can assure you this is not the level of service we aim to provide. A member of our Customer Service Team will be in touch directly to help resolve the issue.
Kind regards,
Certas Energy
Antwoord van Scottish Fuels
Good afternoon Ann,
Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support.
Kind regards,
Certas Energy
Delivered well within time since we…
Delivered well within time since we phoned good service pleasant driver
6 mei 2026
Antwoord van Scottish Fuels
Hi - Thank you for taking the time to leave your great feedback.
Kind Regards Certas Energy
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.