Evo Cycles Reviews 

Great service, helpful knowledgeable staff would recommend using Evo Cycles 100%

Good deals at times.
Poor after sales service.
Poor communication.
Don’t answer phones or emails.
Referring to Frankton branch in Hammilton

Been a customer ever since with Evo.
Awesome customer support—if you order online, just flick them a message and they’ll respond to your enquiries quickly.

Picked Bike.
Ordered bike.
Received bike.

What more could you ask for 😅

Great variety of bikes and friendly staff. The helmet we ordered online was a bit small. We swapped for a better size. Great service. Thanks.

I had lost the key to my Thule bike rack, and their site recommended calling EVO. The person on the other end of the phone quickly established what I needed and told me they would invoice me that day and have one sent to the closest EVO shop near me within 3 to 5 days

Great customer service unlike the other bike shops I visited.

Absolutely excellent service from order to delivery. Highly recommended

Super fast delivery!! Had the product within 24hr and I live rural

Great website and speedy delivery the very next day.

Very friendly, helpful and competent staff.

Penrose store were friendly, helpful and cared about the service they were providing. My son and I had difficulties with our bike rack and without even asking one of the employees offered to help and climbed under the car to attach it! Going the extra mile is rare these days so I appreciate it.

Awesome friendly staff. Really helpful ensuring we chose the right bike for myself and my daughter. Fitting accessories to customise was no problem either. Very happy with the new bikes.

worst customer service for a retail store.

Beware, they wont give refunds if you return your purchase, even if you're returning your purchase within a few days...

but if you argue with them long enough they may offer you a "take-it or leave-it deal", like they eventually offered me.

here's the deal you may get....you give them the goods back, they'll keep 10% of your money and refund you 90% of your money

and they'll call the 10% a "Restocking Fee", a fee to put your goods back onto their shelves!!!

I had no option but to accept their deal, I needed my money, I felt like I was being extorted more than being given a fair deal.

I wont be purchasing from this company again.

Easy order and quick delivery.
Good peoduct but I wouldn't mind if I ordered 2xL instead of XL.
Will shop again however!
Cheers

Visited the Whanganui store and had the most fantastic service from the young men working there.
They really know their bikes and are genuinely passionate about cycling and are really nice young blokes and made a simple shopping experience one to remember. Shaun and team you have got some real gems with these guys !

Exceptional customer care, I was very well looked after from a online order that missed 1 item not in stock, team quickly fronted up reorganised a replacement item that I'm more pleased with. Local team at Invercargill are also very knowledgeable and always great help. Keep up the great work EVO

Awesome service, the team are really helpful and know their stuff!

Have been shopping with Evo for 15 years since the Cambridge shop opened.
Always great service, always great advice.