Evo Cycles Reviews 

Have been shopping with Evo for 15 years since the Cambridge shop opened.
Always great service, always great advice.

Purchased a scooter for my grandson. Best pricing for the model I wanted plus free shipping and prompt delivery. Great service.

Evo Cycles were the only people in town who had Fox Defend DH pants. In addition, they were half price and in the exact size and colour I wanted. They arrived within a very few days. Faultless performance when other suppliers had messed me about. Very easy to use website, as well. Cheers😀 Chris Till

Great customer service in Botany and Penrose! I needed a new pair of biking shoes. These were not available in Botany but the staff member was so helpful! He called Penrose and the shoes were there in my size. Another great experience, staff member helped me and also offered to change over the cleats to the new pair of shoes! Very friendly staff in both stores and so helpful! So nice to be welcomed with a smile and the Shimano Women’s XC302 SPD shoes are of great quality and nice to use in my Les Mills spinning class

I purchased a balance bike at 9 am on Monday 8 December For $199 Return ed it 6 hrs later.
At purchase no explanation was provided regarding returning bike.
I was refused a refund. Replacement goods couldn’t be provided for at least 3 days
I contacted Service center with similar response
I found this grossly unfair and unethical.
I would not recommend doing business with this company again.
Customer satisfaction was a D - for me

BE WARNED

I emailed asking about getting my bike looked at and whether it would be worth it. No reply. I went to the local store and they took my details but I haven't had a call back. I don't have any way to get my bike to the store to be checked and I'm disappointed that I've heard nothing back. I'm honestly ready to just dump the damn thing for all the use I get out of it.

Great customer service friendly and very helpful to discuss options.

John in customer service was very helpful and made it happen fast.

In recent weeks I have been in your store twice. Total time would amount to approx 25 minutes. The first time I was looking to purchase 2 x EMTB. Despite hovering around and looking intently at two particular models, no one either approached me or even acknowledged our presence in store. Sadly I left and spent my money at another retailer.
I went back today looking for bike accessories.Spending time obviously looking for something, At this point I saw no other customers in store. Team were working on stock and no-one bothered to even say HI.
Again I walked out.
If you wish to retain any credibility in the retail sector in these tight time it would be appropriate to acknowledge your customers, potential or otherwise.

Fast service, good prices, easy decision.

Wonderful efficient and very knowledgeable staff. Very friendly and always helpful. Always a great experience

Bought the Urban Renegrade Scooter from Evo Cycles St Lukes. Really appreciated that they assembled it for me. My nine year old grand daughter loves it.

Helpful in store staff at Lower Hutt, great web search keyword algorithms, fast supply from warehouse when not available in store

Good online range, great prices and friendly helpful staff in store

Price, ease of ordering, assistance when I phoned to get recommendations and details of available products

I had the best service from Richard at the Mount Maunganui store. Anytime I go into the store he is there with a smile and any question is not a problem. Always there to help out with his knowledge

EVO Cycles have served us well over a few years now, great specials on sale days and helpful in helping us select and buy several mountain bikes and accessories since 2023. And good with advice and service on bikes and gear.

Staff is very informative, gave us useful advices when we're choosing a bike for kid.

The bike was very easy to assemble! The care taken before sending the bike off was evident. Very easy to follow the ‘how to put bike together’ video was excellent!