Evo Cycles Reviews 

On-line purchase - tyres. Good price, speedy delivery

The team here were amazing and gave great service to fix my bike.
100% would come back and look at purchasing next bike with them. Very knowledgeable and great service.
Emma

Went in with bike with broken rear derailleur - they said workshop booked for 2 weeks (I am ok with that) - asked for approx repair price - said $450
Went to competition in Silverdale - fixed next day $74

Easy to order, on sale pricing was competitive, quick and efficient delivery. Friendly and helpful service if you need to call.

Knee pads are excellent for supermarket work, nice and comfortable. Very pleased with purchase. Quick delivery. Top rate.

Friendly, informative staff and well resourced shop. No sales pressure applied, just genuine interest in ensuring I chose a product fit for my needs.

The staff are awesome! They're helpful and know their stuff!

Excellent - sales person was very knowledgeable and helpful about replacing our helmets - honest with us and did not try to upsell. Because of this he made two sales. Thank you Evo.

I urgently needed a new bike lock so I jumped online and after a lot of comparing I chose one of the Evo cycles options. I had a very low budget so I was skeptical about what quality my small amount of money was actually getting. It arrived quickly and I was pleasantly surprised. It was great quality with well thought out features. I have bragged about to family and friends

Before I had even committed to buying anything, I was given a full demonstration of the bike carrier by Christian (sorry if I got the name wrong) from Penrose. He demonstrated how to install it and avoid damage to my high brake light cover and even set the whole thing up for me before I left the store. Great service!!

Shittest bike shop of all time
First of all, worst employees and it takes either 1 week or 1 month to do a repair job, Asked for a new chain, charged me a service fee for installation and didnt even size the chain correctly, secondly ordered some parts thru them and it took 1 and a half month, and refused to tell me their supplier, i asked the supplier and they shipped it in 4 days
utterly terrible bike shop.

Top notch customer service!
The person behind the counter (Sorry, I can't remember his name) dropped everything to have a look at my son's bike, and also to replace the tube in my bike tyre for me. So helpful, and the cost was less than expected. The only bike shop I'll ever use. Thank you evo

We received excellent service from this bike shop. We were doing up a bike for a three year old. It had been her big sister's bike and was quite tatty. we went to three other bike shops trying to get a matching white tyre and pink handle grips. We could only get both the tyre and the handle grips in black. These people went out of their way to search out both a white tyre and the pink handle grips and they made one wee girl very, very happy. I sincerely thank these people and highly recommend them.

Very prompt, thorough service and problem solving, I would not hesitate to go to Evo again or refer others

Immanuel from Evo Penrose gave good advice but also gave us space to decide ourselves. Never made us feel that we were wasting his time. Happily recommend

Good communications and prompt service, for online purchases. Good quality product

I had such a great experience with Eco Cycles when we bought our new e-bike, and especially Max! From the moment I walked in, Max made me feel welcome and took the time to really understand what I was looking for. He asked thoughtful questions about how and where I’d be riding, and helped me choose the perfect bike without any pressure — just genuine advice and great knowledge.

The service was above and beyond what you’d expect. Max clearly knows his stuff and genuinely cares about getting people on the right bike, not just making a sale. He explained everything clearly, from frame size to battery range and accessories, and even made sure the setup was perfect before I rode away.

It’s also great to see a business like Eco Cycles so committed to sustainability and quality. You can tell they take pride in what they do — the shop has a great energy and you leave feeling confident and looked after.

I absolutely love my new bike and have already recommended Max and the team to friends. If you’re thinking about getting an e-bike or upgrading your ride, go to Eco Cycles — you won’t be disappointed!

Brought an expensive bike, got talked into a service plan, sales person never explained it would be as good as useless if not used within 3 years. Bring this bike plus another in for servicing. Get told sorry cant use the plan, nothing can be done, this is policy!
From a customer experience point of view I would say policy implemented like this is probably not great for reputation or business. I will certainly not be coming back, so don't bother servicing the bike there are plenty of shops that need the money!

Took bike for a gear tune up mechanic suggested brakes service as well . Quote $350.00. Collected the paid $360.00 when we got it home it appeared that only the brakes had been serviced . Returned the bike and after four days was told the gears could not be improved. The money spent on the brakes has been wasted. I strongly recommend to keep away from this company.

Customer service in the Nelson shop is excellent! Rob and his partner (name?) are exceptional and have helped me find 2 bikes and accessories that fit my needs perfectly!