Evo Cycles Reviews 

Customer service in the Nelson shop is excellent! Rob and his partner (name?) are exceptional and have helped me find 2 bikes and accessories that fit my needs perfectly!

I was at the tower junction store and Reuben was AWESOME with myself and my son. He reeeaally knew his stuff and didn’t make me feel silly for knowing nothing! He talked to my 10 year old kindly and we got what we both wanted. He was really busy too but never made us feel bad! Super grateful.

Accommodating and on time with scheduled service.

We had our two e-bikes serviced at EVO St Lukes, Auckland, and the team there were fantastic. The booking system was good, and on arrival the team did a quick appraisal and advised of the state of our bikes and the need to replace brake pads. They pointed out that the chains and one of the gearsets were showing signs of wear, and would need replacement at the next service. The service was carried out in good time, and the communications were great.

Terrible service - bought a lock that turned out to be faulty, Evo refused to replace despite their local manager acknowledging the fault. When I complained via their web chat, the person responding was rude and snarky and argumentative and when I emailed the support line I was ignored. This company does NOT stand by the products it sells - would never shop here again

I took my light, which I purchased in November 2024, into the store to see if it could be fixed or a warranty claim could be made. I explained that the light stopped working/charging some time before the cover for the charging port fell off after repeated failed attempts to charge. The first server was polite and initially helpful.
Another person then came up and interrupted and said that the missing charging port would negate a warranty claim. I explained that something falling off after the defect could not negate the claim for the defect - under the Consumer Guarantees Act. the second person said that was not the case. I explained again that the order was important. He interrupted again and said that wasn't the case. I started to explain again and he interrupted yet again. I then asked him to stop being a d*ck about it. He then said he wouldn't accept being called a d*ck and used that as an excuse to close off the conversation - and said they would not process my warranty claim.

What began as an ok and helpful experience turned into a cynical attempt to stop providing a replacement light.

Great service! Was here for manawatu mtb festival when I noticed my rear and front brake pads were full blown metal! We brought it into Parmeston North Evo and they managed to fix it within 10 minutes and the great thing was, it was so cheap! Thanks Evo, my bike is feeling GREAT

Dealt with 2 of the team - can do people - good communicators and very happy with job
Paul

Service was good. Good variety of helmets. Fast delivery

Awesome team at the Lower Hutt store. The store was very nice and tidy. The staff were amazing, even offered to order what we needed online as I didn’t know about their website! The communication was very good and helpful. Good work team! 😊

Great team, super happy with service.

Fantastic team at Evo cycles, managed to get my wheels built up and shipped out to me in less than a week, couldn’t thank them enough for all the work they done for me!

I love the team at Mount Evo…I find them to be very friendly, helpful and incredibly knowledgeable. I’m frequently popping in for repairs (I have three teenage boys who love to mtb!) and nothing is ever too much hassle, they will try and get it done on the spot, and the price is always great. They have also helped me with getting a bike through the Workride Scheme which I’m very excited about as it has helped me get a dream bike which I wouldn’t have been able to afford otherwise. Appreciate these guys!!

Easy to use website. Quick delivery and great communication throughout order process.

Emmanuel and Reuben from the Penrose Service Centre were Fantastic! Friendly, A+ Service and were able to assist my brother who has a disability with the care n kindness where most dont as well as handling customers from overseas to organise it! Would highly recommend these guys!

Customer experience was fantastic: going above and beyond, friendly, knowledgeable and generous with the level of service required.

Great service from the Queenstown store

Great serve and super freindly helped with my needs

Excellent service, great staff, competitive pricing and great communication