Evry Reviews 233

Disgusting service. The delivery person prepends how he delivered my parcel trough the postbox( shown on the photo) and took it with him. Do you know those days everyone had a cameras on their doors and they can see you stealing. Absolutely disgusted.

Another delivery company going bad. Though it was better than DPD but seems like same bad thing. Chose Evry to return a parcel. Paid more than 10 pounds to het it picked up. Stayd home full day to wait for Evry. Depite this I rteceved a message they missed me which is IMPOSSIBLE. Dirvers (in this case Kelly Temo) keep lying when they didn't do their job on time.

Well, they have done it again! Claimed I was not at home and there was not a safe place to leave my parcel when they never came anywhere near my house.

They lost me as a customer...The parcel wasn't delivered to my customer, so I submitted the claim, and straight away my tracking information changed to "returning to sender". They also requested lots of information to be submitted to them confirming the value of the parcel (additional cover has been purchased), dispatching confirmation, and so on.
As soon as all the paperwork was provided they just rejected my claim with reason: Parcel was delivered to the sender. I haven't received it!!! When I try to escalate the claim - it says I cannot do anything because the claim was rejected. That's it! Job done!

Evry keeps leaving my parcels right on the street. I wouldn’t call the path a safe place.

I ordered on Black Friday and still have not received my order. They said two of the three items are out of stock and will not be in anytime soon, but they are still selling them on the website. They will only offer store credit. At this point, I have not received my merchandise, a credit or a refund. Or my one item that IS in stock, even though I've told them multiple times to ship whatever is available. I've heard their product is good, it's a shame they took more orders than they could handle and left their customers disappointed like this. And to not give a refund under these conditions is absolutely insane. This company is a total scam. Please avoid them - they don't care about their customers at all.

12 packages yes this is how many i order last 10 days. All arrive by EVRY, with experience of guy ringing on the throwing the package and leave without even wait 10 seconds to see if someone will open the door i showbup on window and ask him why he already running to the van he absolutely disrespectful answered to me I DONT HAVE A WHOLE DAY, IS IT THE PARCEL THERE YES SO WHAT DO YOU WANT!!!! that i told him if he get paid for thia job should do the job correct, is it now my problem that he is greedy and pick up so many packages that on 12 hours slot he can't complete them. I said to him i will report the package as lost or stolen as he left it somewhere on my driveway i have to look for it later on his disgusting action was PLEASE PLEASE DO IT PLEASE REPORT IT DONT GIVE A..... this was the answer such a dramatic scene from him. Well tis is nothing catch this one every single package EVERY single on arrive open yes open from the corners or cut with knife directly from the middle to check the package contain. I have most od the items from amazon books so on package they looks like tablets all they was open from both side, other packages i have arrived at the next few days same story but this time professional cut from the middle all the same cuts deep one 1 of the item was cozy winter socks and they ware cut.My girlfriend items also arrive by EVRY same story all cut from thr middle or corners with blade TO COMPLAIN about this you can't realy you going to automatic chat with bot and you done, she did report few od them also she have a pictures i also have pictures but no where to upload them. So EVRY will say package possible was damage during transit thats why they are open PLEASE SAVE IT, WE ALL KNOW EVERYBODY KNOW drivers from amazon and EVRY still packages this is weekly bonuses they do, how i know i got bunch of people i know from far distance they do this to live, non of this drivera care about how many packages they will do a day or week, i know people who at the end of the week from EVRY and Amazon stilling they fill a entire van with packages and than sell it on BITS. AVOID AVOID EVRY disrespectful attitude awful delivery save money choose another company. It's to late to say this with 90% bad reviews EVRY is top 1 at Trust pilot JUST IMAGINE how poor this company

Evri were supposed to deliver a parcel from lakeland today. I was advised Andrew would deliver between 7.30pm and 8.30pm. At 8.45 I got a message to say they couldn't deliver as no one home. Rubbish!!! Not only were we home i sat at the window for the given hour and no one came. This is not thefirst or second time deliveries haven't arrived. Always at night. The drivers just go home. Not good enough!!!!!

F****** absolute joke of a company , always problems with missing items , no point in even being a company who delivers parcels when things always go missing , scruffy c**** f*** off

It’s sooo bad! They leave parcel on the floor and they get stolen. Costumer service is soooo bad can even speak with anyone

Wish I read these reviews sooner! Terrible non existent customer service. Cheap looking products and is not delivered in the shipping time frame provided. Avoid Evry! There are so many other much better companies with nicer products out there at the same price point.

In line with various reviews, I'm quite surprised by the absence of a direct customer service line. Their contact number directs you to an automated system, offering only predetermined options. After recording a message, the promise is that someone will return your call.

I've been attempting to locate my parcel for the past three weeks, and this experience has left me with the decision to avoid using Evri in the future.

Horrible experience, my Parcel was completly open and broken, ithem inside damaged, the driver left the Parcel and left without give me time to ask what happens, looks like someone Jump on my Parcel, i spend money on It and what i recive back? Rubbish. Shame on you

Although delivery driver was fine, I had been tracking parcel which seemed to be with evry a few days before getting to me. Royal mail would have been quicker in this instance as small parcel.

Evry is, by far the worst delivery company in the UK.

It used to be called "Hermes" and the reputations was, deservingly, so bad that they had to change it to "Evry" in the short lived window of life of this renamed company, the whole country seems to be aware of how horrible it is.

I gave them a try, as a seller because Etsy just added them as a delivery option. 1 out of 2 parcel disappeared into thin air... Paid a premium for next day delivery and it has been in limbo for over a week

to make things worse, there is no way to get to anything remotely similar to customer service other than probably the dumbest AI agent in the age of AI.

How can a logistics company have no customer service phone line? They don't even have a real chat service available. All right if you just need to drop off a return at your local store, but utterly frustrating when deliveries go wrong, and they do.

My Saturday guaranteed delivery arrived on Monday night, barely any viable update in-between. The driver was a kind man, he was nice and looked exhausted.

No phone number to complain...the drivers doesn't care to knock on door even if I'm waiting for my parcel ..and always is happening to get message I'm not home or no access...when gate is broke and you can see it and they don't wanna come to knock on door ...and I don't have a choice to chose the delivery company because I will never chose this company... better Royal mail at any hour ...you need do something regarding your driver's Every..and I will tell you on location Oldham

The worst and most unreliable delivery company. Missing parcels, parcels delivered to the wrong address, never on time. Courier person saying that no one was at home when I was! They do not ring the bell either they get the address wrong.
To get a delivery with them is a lottery.

Sehr schlecht ! Man wartet lange auf die Bestellung, dann bekommt man auch noch defekte Ware und einen Reklamationsservice bekommt man auch nicht. Ich kann von dem Shop nur abraten !!