Edinburgh Woollen Mill Reviews 

Wouldn’t accept a cash purchase at 3.49pm today, they had cashed up !!! What is wrong with these businesses that don’t want cash

I had an accident in the Cambridge store back in May. I emailed them and have never had anybody contact me.

Beware buying buy one get one free from EWM. I bought a polo shirt for £40 and got one free. One of them shrunk on the first wash at 30 deg c. The manager, Gary, in Whitminster, Glos. refused to refund £20 as I could not see another one I liked. It seems the one faulty does not have a returns value I.e. it is a con. Asked the manager if I could return both, not possible I was told as only one was faulty. Asked the manager what I could do and he said nothing. Asked him politely how we could resolve it and he said angrily, “Don’t speak to me like that, leave the shop.” So one surprised, demoralised and unhappy customer left the shop feeling well fleeced with this unsatisfactory non- resolution. Having spent a lot of money at Edinburgh Woollen Shop in the past, I was actually wearing one of their shirts, I will not be returning and this manager should not be dealing with the general public, he does not understand customer service.

Ordered to be delivered to St Anne’s. Evri decided to leave it on the floor outside the back of the pub even though the shop should have been open. Parcel not there.The store did there best but said they would have to speak to Head Office and I would have to complain to Evri. No apologies from either. Did contact credit card company for a chargeback but EVM have issued a refund. If they have an issue with Evri why still use them,

During a holiday in Ullapool I tried on a Harris Tweed Baesball cap, stupidly I decided not to buy it at the time. After ordering and returning 2 caps online I decided to give the store a call to see if they could help, I spoke to Donna who took the time to look into my query, she was able to tell me what stores held it in stock locally. Can't thank Donna enough for all her help.

I visited Newbury for a day out and thought I'd visit the branch with my husband to see if I could treat myself. The rather miserable woman, who I can only assume was the manageress must have a policy to follow customers around the store and make them feel like criminals.

I spoke to my husband as he also noticed this odd behaviour also to which we just turned around and left. Real shame as I was talking the young girl about how lovely it must be for customers to have a store back locally. Consider going elsewhere, unless you like feeling like you're not wanted.

Really lovely staff - they're very helpful. There was a good selection of clothing and as I was so hot, they even fetched me some water with ice, sat me down and looked after me! A rare thing to encounter these days. I'd definitely recommend.

Went to Edinburgh Woollen Mill Newbury this morning with the view to buy suitable clothing for a relative and was helped by Pip, she was amazing in that she was knowledgeable, helpful, patient and was not pushy. A truly memorable visit for us. Consequently we purchased quite a few garments.
Brilliant service, highly recommended.
Thanks pip

Quick to take your money, slow to deliver your goods. Evri just don't keep you informed.

Customer service useless. Ordered an item online with free postage but only option Evri. Waited twelve days whilst Evri said the parcel would be out for delivery then suddenly they are saying there is a problem with the address and they are returning it to EWM. Tried EWMs so called 'customer service' worse than useless. They have these standard replies which do not answer any of your questions. I asked why the parcel had not been delivered when the address is correct, the post code is correct and they have delivered to the address before, all they kept repeating was Evri says there is a problem with the address. No mention that they would contact Evri to find out why. This was for a birthday present which I can't now buy. If I try and purchase again I have lost the free delivery and it will be too late. I explained this to EWM but all they keep saying is they will not resend the parcel and will only refund me when they receive it back (if they ever do from Evri). No apology and no offer to assist. Will not be using their website again.

one of worst meals i have been presented with in a long time, burger and fries twice for kids which they found uneatable, i had fish and chips found it very hard to find the fish in the batter, wife had scampi and fries bland but she ate it., some of equipment looked like a good scrub would not hurt, was in the food job myself few years back and i would not have entertained that or the staff, they even wanted to charge for sachet of tomato ketchup. would not eat there again if they paid me. cant remember the exact amount but was around 60 pounds felt robbed.

Horsham branch in Hilliers Garden Centre. Very helpful staff. I took a group of 16 elderly residents from Horsham. The staff were very helpful and considerate.
My group had a wonderful morning and we plan to visit again very soon.kate

Bought a top, what I received was completely different. This company is so inefficient even phoning them it cuts out.
Crazy.
Pauline Brady

Bought a mattress topper in error I thought it was a quilt my fault I know but I took it straight back within the hour to be told it’s their policy not to refund as it was opened. I asked for an exchange not a refund. Nothing displayed and nothing on the receipt to say no returns. The same cashier that served me actually said I should have been told when I purchased it ? I said so why didn’t you ? Also nothing on line under their returns policy. Waiting on a reply from customer services

absolutely atrocious online customer service. giftcards of a value of £60 would not work, got to wait for webteam to sort and will have to wait at least 24 hours. not good enough, got my money. took ages to get hold of CS only two of them working and no supervisor. ridiculous. asked to give new gc to value of old ones and cancel old ones but this is impossible for some reason unless im happy to wait for one in the post, not possible just to issue a new gc no there and then. why not its 2025? meanwhile i will have to wait and they have £60 of my money. No further gcs will be purchased from this company,

Unbelievably bad customer communication and care.
I can't be bothered to waste my time explaining why...

EWM (Concession) BASTON, PETERBOROUGH

You couldn’t make it up!

Staff initially refused to allow my 90 year old mother to change a faulty scarf she had bought 40 minutes earlier because my mother (unusually) had declined the receipt.

The assistant she first spoke to, claimed she could do nothing without the receipt.

This is clearly DISINFORMATION, since only PROOF OF PURCHASE is needed.

Then the assistant who originally served my mother came over. She confirmed that she had served my mother, and also confirmed that she had thrown the receipt in the bin behind her!

However, she too, refused to allow the exchange because my mother didn’t have the receipt!

How absurd!

I stood my ground, and after several minutes, she eventually retrieved the receipt from the bin when I said there would be some bad publicity over this.

To top it all off, while she was ‘processing’ the exchange, she said, (to her colleague), “I better do a return with no receipt, hadn’t I?”

Yes, that’s right, she said, “I better do a return with no receipt, hadn’t I?”

After all that nonsense about “We have to have a receipt”, she unwittingly conceded that she could do an exchange WITHOUT a receipt!

OOOOPS!

All this took place in front of several astonished customers!

Hilarious doesn’t even come close!

No point having a website that is so slow it eventually falls over. Look somewhere else.

Ignorant don't buy from here. Ordered a men's shirt and after countless emails to EWM and Evri still no shirt apparently package is lost more like stolen as Evri is known for thieving parcels

Edinburgh Woolen Mill garments use to be really good quality but over the last couple of years the quality of their knitted items has definitely deteriorated, the last few sweaters I have purchased have pilled. I use to work in a fabric testing laboratory and know that this is would be due to the mixture of fibres they are using.