Bonmarché Reviews 

●WARNING!●

●PLEASE DO NOT ORDER ONLINE.●

●YOU MAY NOT RECEIVE YOUR REFUND IF YOU RETURN ITEMS.●

Twice now, I've had to go through PayPal to receive refunds for items that have been sent back via Tracked postage.

In total, my refunds have added up to over £130.

The first time, I was told that it was due to an error in thier system so I held on for awhile longer and eventually gave up and requested a refund from PayPal.

Upon the second occasion, I decided to do a smaller order and returned three items that did not fit. Again, these were sent via Tracked postage and were confirmed to have been delivered. Did I get my refund through Bonmarche..?

No. I had to do it through PayPal again.

As much as I love thier clothing, I absolutely won't order from them online ever again.

The first time, I can let it slide - but the second time? There's got to be something wrong here because I can't see how a clothing company this big has fumbled so badly on processing basic returns and refunds.

I advise all to steer clear of placing an order online (and if you do, use PayPal.)

Normally I love the clothes from here but over the years they have really changed and most of it bobbles after a few washes. However the main reason I only gave 3 stars is that I returned a couple of items and it took a whole month from when they received them for me to be refunded. Shockingly poor service.

The company used to be very good. But over the past year a rapid decline in clothing quality. 7/09/2026 I send back clothing for a refund I had to phone and wait 23 days for that one, I returned another set of clothing (as they were just terrible quality) 8/09/2026 two phone calls later my refund finally arrived 29 days later. I should not have to ring twice to chase up a refund which in total was about £65. So just a warning to folk out there, be careful when ordering just saying. The company used to be good.

Do not order an e-gift voucher from this store. Was meant to be a gift for an elderly relative. Ordered over a week ago and despite numerous emails and chats, it has still not been delivered electronically. Complaint escalated. Voucher cannot be refunded as apparently already been sent. Constantly fobbed off. In effect, this is stealing and I will have to try and take this further. Very poor service.

great job so efficient and simple

Won't be ordering to collect in store again. Extraordinarily slow to despatch and equally slow to refund any return and you pay for the privilege regardless. Seems completely out of step with modern logistics and tracking capability and the whole methodology is clearly inefficient. Nothing wrong with the clothes so it is a shame because now I can only realistically buy what is available in store which can be challenging if you short and a larger size.

Shopping at Bell plantation Bonmarche. Staff very helpful

Bought wide legged stretch trousers. Perfect fit right length and not too wide. Will be buying another pair.
Bonmarche try to size. Will be back

Good outcome and help from Sakia.

However it took 30mins - and was very slow. The process needs to be faster but keep the good service.

What a bad experience buying on the Bon Marche app.
I thought I would never receive the item it took that long to get to store.
I spoke to customer services twice and both calls was a complete waste of time as all they could say was it’s on its way. I asked to cancel the order and be refunded but I was told I had to receive the item before I could get a refund.
Don’t buy on the app go to the store.

I had a delivery and refund issue. Evri lost my parcel and said they would contact Bon Marche but clearly hadn't. I used the Chat facility on Bon Marche today and chatted to someone called Zahra. They were most helpful and issued a refund straight away. Most appreciated.

Excellent customer service. Zahra was really helpful.

Recently order online which seemed relatively easy that's where the pros end. The company uses Evri for delivering. Email they have my parcel and will confirm out for delivery few days later they are waiting for my parcel. 8 days in I chat online with bon march told its coming next day. Asked what to do id not recd could I have a refund very abrupt reply. 10 days in I track me parcel on evri to find they have just returned it to the company no reason. Called BM confirmed on way back no reason from evri so will arrange refund. Offered nothing for inconvenience. Terrible service from both BM and evri . Please check if a company uses evri and avoid this is by far not the first time they have failed to deliver will definitely look into delivery method before I order online

Made enquiry about a refund not received after returning items on 9th September. Zahra apologised for the
delay and processed the refund immediately. Have had confirmation of this.

Sakia from customer service was excellent 👍🏻 she sorted both of my issues within minutes. Thank you Sakia 😁👍🏻💐

Returned clothes to Bon Marche at own expense on 6th September , Post Office tracking shows received 9th September.
No confirmation of receipt and no refund.
Just called and they confirm received on 9th and refunded same day.
Also told 14 days for refund which is passed then they said no 14 working days.
Doesn’t state this on their website and as they did not confirm receipt by e mail I suspect I will be ringing them daily to chase payment.
Already 20 minute wait today to be answered
I do not recommend this firm

Queried delayed return refund which was resolved immediately by Zahra via online chat. I have experienced numerous delays in receiving return refunds in last 12 months from Bon Marche online orders but today a refund was issued within seconds of my chat with Zahra hence my rating.

Be careful what you order online. They deny the return of Izabel garments at their actual stores ( very tiny print in terms and conditions).
Then weeks after sending the parcel with proof of sending, they deny receiving it, putting stress on you dealing with royal mail, whilst they are sitting pretty with your money. They should ALWAYS allow you to return in store. I have paid extra now for postage and lost my money on the items. Disgraceful.

I returned an order on 29/08/2026 from Bonmarché but had not received acknowledgment or a refund.
I used the chat box this afternoon 25/09/2026 and after speaking with Kyle my refund was processed immediately.
The process was very easy and Kyle was very helpful and professional and provided a great service.
Thank you Kyle for your help in resolving this matter. ⭐️⭐️⭐️⭐️⭐️

Very confusing when I rang customer service
I was told I had 3 cards with 0 points
So unfair when you are asked at the till for your postcode and name if you haven’t got your card
2 cards should have been deleted

Returned an item on 1st September and no sign of a refund. I have wasted a good couple of hours over a few days trying to speak to customer services and due to a high call volume none of my attempts were answered. The on-line contact does not work. Having shopped with them for years this is the last time! Awful way to treat customers and no wonder the phone lines are busy.