Bonmarché Reviews 

I ordered and pays for a swimming costume for store pick up. Three weeks later despite phone calls I kept getting fobbed off. Now I’m told item isn’t available even though it’s still available on their website. Useless!

Think carefully before placing an online order with this company .. Firstly it takes well over fourteen days to be delivered to one of their stores .. Secondly do not pay with pay pal !
You will not be able to refund the item in store.
You are also charged for returning the item .. Again a long wait for the refund. Tried several times contact customer service on the phone without success . From placing the order on the 24th August it’s been nothing but stressful .. Only today 18th September my luck changed after waiting on the phone, staff member called Elias answered and actioned my refund !!

Thank you Elias for your help today !

Won’t be ordering again !

I received a gift card from my daughter but unfortunately the digit number is unreadable I have changed customer service via live chat but have been advised they are unable to provide a replacement,as this is for £25 I am disgusted with this I will be pursuing this further as I can only say this is stealing from customers

Since the local store closed I rarely shop in Bonmarche however I recently saw an advert for a jacket and ordered a few items.
Pros: Good quality for price point. The star of the show was the packaging- beautifully folded in individual bags with card, tissue paper and separate hanger. This puts other online retailers to shame. 5*

Cons: unfortunately the company is let down by postage costs and return costs. This will definitely make me think twice before ordering with them again.

I've been waiting for a refund so did an online chat.
Brandon was extremely helpful and explained there has been some delays with refunds.
He kindly sorted the problem in no time.
Excellent customer service😀

Had a very positive experience with Bonmarche today after waiting several weeks for my refund Brendan identified the problem and my refund was immediately back in my account

Needed to contact them as I hadn’t received a refund I was due. So this review win relation to my webchat with Brandon. He fixed the issue, explained what had happened and manually made the refund whilst I waited online. Efficient and friendly.

Yesterday I spoke with a customer service agent called Brandon. This young man listened as I complained about a missing parcel. He was calm and meticulous. He explored differing possibilities until found. He never once rushed me, I had given the delivery company a one star. Upon finding it was my mistake Brandon gave them a five star to help amend matters. Definitely thoughtful and helpful, thank you.

Visited Kendal branch twice recently

First visit - A big thank you to Connor as he helped with trousers lengths for a relative - checking for stock.
Second visit served by Connor friendly and very helpful - demonstrated a good knowledge of products and was able to answer my queries.

I have just dealt with Brandon in customer service regarding a refund I had waited some time for. Brandon sorted the issue in minutes and I was refunded before our chat was complete. Fabulous service.

Sent one costume back as couldnt afford both, had to pay £4.50 return postage as I ordered via klarna, still no refund after a month and emails ignored !

Bon Marche asked me to contact customer services. I have by email over 40 times and they haven't replied. I phoned and no reply after waiting 30 minutes. I did 2 online chats and the last one I was told I would get my refund last Friday. I haven't. I have emailed BM CEO several times. No reply. My last review was answered by BM asking me to private message them via trustpilot. I have no idea how to do that. PLEASE BON MARCHE PAY ME THE DEBT YOU OWE FOR P&P THAT I PAID EXPRESS DELIVERY FOR AND YOU DIDN'T SEND MY ITEM EXPRESS DELIVERY. YOU ARE TAKING MONEY UNDER FALSE PRETENCES.

Brandon a customer service advisor on web chat understood the issue I had and dealt with it very efficiently. My return items (tracked)were stuck in Royal Mail’s Leeds sorting office for 10 days. Brandon put my mind at rest and issued a refund. Confirmation email received almost immediately.

Had a small problem about a refund I was due, went onto their web chat with Brandon. Was all sorted quite quickly, happy customer

I have just finished having a web chat with Nari..I had an issue and he/she was so helpful and has resolved my issue.

Went into Barnstaple North Devon store to return item that my mum brought on their internet site , the returns stated you can return to store instead of sending by post , i packaged the item up. Went into store and meet the most rudist staff i have came accoss. She stated its not post office ect , complained to.customer service and its been two months and no responce , rubbish customer care service

The worst company I have ever had the misfortune to deal with. Ordered 3 clothing items online, which were in stock at the warehouse; only 2 items arrived. No explanation either by email or on the accompanying order. Trying to contact them is a complete joke. No reply to email and on hold for 10 minutes. On the third time of ringing, I eventually got through, no apology, and was told that I should have been informed that the item was out of stock, so why was the order and payment taken? Eventually refunded. No more Bon Marche for me.

Three weeks and still no order. That might have been acceptable in the 1980s; it isn't now. M&S and Next can do next day delivery. Most other online retailers can do around three days. Does Bon Marche think that just because its customers are older, they are happy to put up with bad service and delivery delays?
Customer services assured me my product would arrive this week. Sure enough, it didn't. I rang today and said I wanted a refund as my patience has run out. They actually refused, claiming the parcel is somewhere in the delivery process! No indication as to when I can expect to get it. No apology. No more orders from me.

I’d give a 0 if I could. I placed order on 24th August and still have not received order no. #509712723 - I have contacted Evri several times and they keep telling me it has missed the connection and last updated their tracking on 3rd September. I phoned Bonmarche on 3rd September and they were not interested at all that I hadn’t received my parcel. Have been trying to contact via web chat for 2 days without success. I no longer require my order and want a refund but Bonmarche seem impossible to contact.

Just received my order for ladies knickers - I have been wearing bonmarche knickers for years and always loved them but these although seemed the same on the web page are made from thinner material and thinner top they don't even fit as well. Buyer beware if you have had bonmarche knickers in the past the new ones are NOT the same quality. Very dissappointed.