They blocked my card and didn't bother to call me. I called and after they got all my information, they transferred me to different people who were all useless and couldn't help resolve the problem.... Toon meer
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Lees wat reviewers zeggen
Joined Excite Credit Union to be able to refinance our home through your CU. Due to an extreme lack of communication, the loan never happened. Without my knowledge, the interest rate lock was exten... Toon meer
My father was in the hospital, and we needed help with his account. LaQuandra Phillips was knowledgeable and empathetic as she walked us through our options. Then, when I needed additional help the fo... Toon meer
I have excite for my car loan. I made my payment with a checking account and they reported my payment as 30 days late because they don’t give you credit for your payment until the payment clears. The... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Excite is a relatable, jean-wearing, never-boring, highly-caffeinated credit union. We’re made up of smart, friendly people who feel it’s our responsibility to take care of the neighborhoods we live in. And we want to give everyone the chance to build a financially stronger future – because together is the only way to step up to better. Oh, we are also a very stable financially sound 69-year-old credit union with $650 million in assets and 43,000 neighbors (Members). We serve our neighbors in nine counties – Santa Clara, Santa Cruz, San Mateo, San Francisco, Monterey, and Alameda counties in California – and New Hanover, Pender, and Brunswick counties in North Carolina. We also offer the same great benefits to over 400 of our business friends. We’d be happy for you to visit us at excitecu.org. Federally insured by NCUA.
Contactgegevens
265 Curtner Ave, 95125, San Jose, Verenigde Staten
- 800.232.8669
- service@excitecu.org
- excitecu.org
1,6
Zeer slecht
96 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
When i opened my account everything…
When i opened my account everything went excelent, but i downloaded the app in my cellphone to control my account and many many days have passed and you have not approved me. That sucks!
11 februari 2022
Antwoord van Excite Credit Union
We're sorry to hear this, but thank you for letting us know. We're going to have an Excite Team Member reach out soon!
Friendly staff
Friendly staff, great rate on savings, but I never received starter checks or debit card for my checking account; must go to the branch, as telephone call did not fix the problem.
11 februari 2022
Car Loan Experience
I got a car loan through Excite and it was one of the easiest transactions I have ever encountered. Alexa w.as extremely pleasant and professional. I will definitely come to Excite for any other financial needs.
17 januari 2022
These guys have done
These guys have done. A great job keeping the process going even when I was not totally understanding my roll. I was very satisfied.
11 januari 2022
Antwoord van Excite Credit Union
HI Paul,
We are thrilled that you are happy with your experience at Excite Credit Union. Thanks for being a member.
Best,
The Excite Team
So far I'm happy with the service.
10 januari 2022
Antwoord van Excite Credit Union
Hi Veronica,
Glad you are happy with your service at Excite Credit Union. Thank you for your membership.
Best,
The Excite Team
So far I am liking the change I made
So far I am liking the change I made, from my old bank to your credit union very much. Thank you for asking.
Brenda Eden
27 december 2021
Antwoord van Excite Credit Union
HI Brenda,
Thank you for your review, we are glad you are happy with Excite.
Best,
The Excite Team
Peace way
The way that I read they don't take your money and in a legal way it's ok l hope
27 december 2021
Review zonder uitnodiging
I am very pleased with that I received.
16 december 2021
Have been with Excite for a couple of…
Have been with Excite for a couple of months now, am still getting use to you web site . Is very different from what I am use too
But getting there, is very hard to understand where to find things and I usually end up hitting what I don't know and end up going off my account and end having to long in again. Your Employees are wonderful and helpful but there always short handed and not spend enough time or are rushing things. In their defense I am 82 years old and things take a little longer to get there.
24 november 2021
This app is very good for me and you .
23 november 2021
Review zonder uitnodiging
Antwoord van Excite Credit Union
Hi Hai Kai
Thank you for your review, happy our app is working for you.
Best,
The Excite Team
I just opened both checking and saving…
I just opened both checking and saving I love this credit union
20 november 2021
Antwoord van Excite Credit Union
Hi Christine,
We are happy to hear you are happy. We appreciate your Membership.
Thank you, The Excite Team
Great Experience!!
20 november 2021
Antwoord van Excite Credit Union
Hi Tylisha,
Thank you for your kind review. Happy to have you as part of Excite CU.
Best,
The Excite Team
Antwoord van Excite Credit Union
Hi Jesse,
Thank you for your review. We really appreciate your membership.
Have a wonderful day,
The Excite Team
Tasha was excellent
Tasha was excellent. She was able to take care of my loan request in an amazing amount of time. I appreciate everything she did to help me..
14 november 2021
Antwoord van Excite Credit Union
Hi John,
This is awesome feedback -- thanks for sharing! We love hearing that our Members have had a great experience working with us, and we're excited to have more opportunities to serve you in the future.
Thank you,
The Excite Team
I had a paycheck held for 15 days
I had a paycheck held for 15 days. Because was not 30 days with this bank.
13 november 2021
Antwoord van Excite Credit Union
Hi John,
We are so sorry to hear about your experience. We appreciate the feedback and will look into what happened.
Thank you,
The Excite Team
Excite gas been a great Experience from…
Excite gas been a great Experience from the day I opened my account. When I messed up they had my back and that I sincerely appreciate. I hope I will not mess up again but if I do,?I know Excite will be there for me. I would recommend Excite without reservations as the best banking experience I have ever had. Thank you.
13 november 2021
Antwoord van Excite Credit Union
Hi Karen,
This is awesome feedback -- thanks for sharing! We love hearing that Members have had a great experience working with us, and we're excited to have more opportunities to serve you in the future.
Thank you,
The Excite Team
Everyone has been so helpful and nice
Everyone has been so helpful and nice! Made everything easy for me to get started .
13 november 2021
Antwoord van Excite Credit Union
Hi Danielle,
We are happy to hear you are happy. We appreciate your Membership.
Thank you,
The Excite Team
Customer service and other services are…
Customer service and other services are great.
18 oktober 2021
Review zonder uitnodiging
Antwoord van Excite Credit Union
Hi Harun,
Thank you for this nice review. We are happy you are a member at Excite Credit Union.
Best,
The Excite Team
I applied for refi my home loan
I applied for refi my home loan, over 3-4 months no response from your loan department even ask me to open account with excite.
as a courtesy response qualified or not qualify. no response, that is bad service.
i dont want to write bad things for people but you ask for my opinion.
thanks
Ali.
21 augustus 2021
Antwoord van Excite Credit Union
Hi Anil,
We are very sorry for your experience. This is not how we want our members to experience the credit union. We will reach out to the team and have someone reach out to you. I appreciate your honest feedback.
Best,
The Excite Team
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