Staff in store were super friendly and helpful. Living out of the area we made the purchase online. This was an efficient and quick service and despite having placed the order on a Saturday, the item... Toon meer
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Lees wat reviewers zeggen
The staff at Exclusive Lighting were so helpful with us in choosing our table lamp. The quality is lovely & we are delighted with this lamp which is the second lamp purchase we have made in 2 days wit... Toon meer
They have a great range of lighting at competitive prices. I ordered two table lamps and two shades. Joanne from Exclusive rang to suggest that the shades I ordered would be too small for the bases, a... Toon meer
Fabulous Company from start to finish. 2 beautiful outdoor lights ordered and loved them so much ordered another. When it arrived the glass shade was broken so sent an email. Customer service brillia... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a family run business with over 20 years experience selling all types of traditional, contemporary & modern lighting for every room in your home at affordable prices. We have an extensive showroom in Leeds. We have free parking for customers and are open 7 days per week with late night shopping on a Thursday.
Contactgegevens
c/o Christopher Pratts, 9 Regent Street, LS2 7QN, Leeds, Verenigd Koninkrijk
- Leeds 0113 245 9199
- leeds@exclusivelightingltd.co.uk
- exclusivelightingltd.co.uk
4,8
Uitstekend
196 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Antwoord van Exclusive Lighting Ltd
Thank you for the 5 star review - we're really pleased to hear how happy you are with the overall service and products - we hope you'll place any future lighting orders with us!
Very helpful and knowledgable staff
Very helpful and knowledgable staff. Good selection of lights at various competitive prices. A good experience and successful ahop.
22 maart 2023
Antwoord van Exclusive Lighting Ltd
Thank you for taking time to leave us a 5 star review! We're so glad to hear you're happy with both the products and the service - We look forward to seeing you in our Leeds store again soon!
Just what we were looking for to…
Just what we were looking for to complete the room update. We particularly like the ability to vary the colour
5 maart 2023
Antwoord van Exclusive Lighting Ltd
Thank you for taking the time to leave us a review... We are delighted that your happy with your purchase and your colour changing bulbs. We look forward to seeing you in our store again soon.
Bad Attitude When Returning Items
I went to return some items and was greeted with a snottiness. In retail you cannot expect customers to not return items as by law you have 28 days to return.
5 maart 2023
Antwoord van Exclusive Lighting Ltd
Hi, We aren't required by law to offer refunds however we do offer a 28 refund policy as long as the returned items comply with our returns policy. We do have to ask some questions on return of goods, I am sorry you felt this way about your experience.
Great selection of lights.
1 februari 2023
Antwoord van Exclusive Lighting Ltd
Thank you for a 5 star review - we're happy to hear our showroom has a great selection and we look forward to seeing you in our Chorley store again soon!
Excellent advice and service with very…
Excellent advice and service with very helpful information. Order was quickly processed and all items were ready for collection as promised on the date.
3 februari 2023
Antwoord van Exclusive Lighting Ltd
Thank you for taking time to leave us a 5 star review Robert - we really appreciate it, and hopefully we'll see you again in our Leeds store if you ever need more lights!
Just great service
Great sales service. Great delivery service. Great attitude and response when issue with broken shade arose.
14 februari 2023
Antwoord van Exclusive Lighting Ltd
Thank you for your lovely comments regarding our service, we hope to see you in our store again soon.
Antwoord van Exclusive Lighting Ltd
Thank you leaving such a positive 5 star review - we really appreciate it, and hope to see you again soon!
efficiency and choice of product
7 februari 2023
Antwoord van Exclusive Lighting Ltd
Thank you for taking the time to leave us a 5 star review Mr Leigh. We hope to see you in store again soon.
Best in the area
Friendly but professional and helpful advice. Super range of products. Speedy delivery and competitive prices.
26 januari 2023
Antwoord van Exclusive Lighting Ltd
Thank you for a fantastic review, Ian. We're pleased to receive such positive feed back - and hope to see you again in our Chorley store soon!
Shocking experience
Over promised, under delivered. Poor service from start to finish. Left waiting weeks for delivery only to be told the lights I originally purchased weren’t available for another 6 weeks after waiting a month already. I wasn’t offered any compensation, just a change of colour to the WHOLE light. The different lights then arrived broken and very difficult to install. 0/10 from me.
30 januari 2023
Antwoord van Exclusive Lighting Ltd
I am sorry you feel this way about your shopping experience with us. At the time you placed the order, you were aware of a 4 week wait for the items to arrive into stock with our supplier, unfortunately on this occasion there was a further delay encountered which can sometimes happen and is completely out of our control.
As soon as we were notified of this delay, we contacted you and offered you a reselection or a full refund. You chose to reselect and we supplied your reselection order with immediate despatch.
Unfortunately one of the glass shades arrived with you damaged (which can happen when delivering glass items on couriers) however we had the replacement glass shade despatched to you the following day.
If you wish to send me an electrician's report regarding the difficult installation, i can pass this onto our supplier.
Kind Regards
Exclusive Lighting Ltd
Very good service
1 februari 2023
Antwoord van Exclusive Lighting Ltd
Thank you for taking the time to leave us a 5 star review Gergana, we look forward to seeing you again in our Chorley showroom in the future.
Antwoord van Exclusive Lighting Ltd
Thank you for leaving us a 5 star review Asmah. We hope to see you again in our Leeds showroom if you ever require more lights.
The light is too bright which blur eyes.
29 november 2022
Antwoord van Exclusive Lighting Ltd
Hi Mr Wen, I am sorry that you were not happy with your table lamp purchased in November however if you had contacted us at the time, you could have returned the lamps within a 28 day period. I hope you were happy with the service you received from us in store at that time.
Antwoord van Exclusive Lighting Ltd
Thank you for taking the time to leave us a 5 star review Adam. It's great to hear you've rated our products and pricing so highly. It's much appreciated. We hope to see you in our Chorley showroom again soon!
Antwoord van Exclusive Lighting Ltd
Thank you for leaving us a 5 star review Carole. It's great to hear that you're pleased with the experience at our Chorley showroom. We hope to see you again soon!
Excellent product and service
Great prices (cheaper than John Lewis). Excellent service.
17 januari 2023
Antwoord van Exclusive Lighting Ltd
Thank you for taking the time to leave such a positive review. We're happy to hear you rate our products and service so highly. We hope to see you in Chorley again soon.
The Staff were very helpful in finding…
The Staff were very helpful in finding the item I wanted as it was a discontinued lamp. My shopping experience from beginning to end was excellent and the lamp is just like the quality of the lamp I purchased a few years ago.
29 december 2022
Antwoord van Exclusive Lighting Ltd
Thank you for the review Dorothy - we were glad to help you source the lamp that you had also purchased a few years ago - and pleased to hear you like it!
Excellent Experience
Hannah at Chorley was really helpful and informative. Took her time to explain everything we needed to know. Excellent service from placing our order to collection a few days later.
2 januari 2023
Antwoord van Exclusive Lighting Ltd
Thank you very much for the 5 star review Graham - We're really pleased that you've rated our service and products so highly! We look forward to seeing you in Chorley for any more lighting needs!
Spacious store
Spacious store, lots of choice, very helpful staff and unexpectedly speedy delivery,
22 december 2022
Antwoord van Exclusive Lighting Ltd
Thank you for taking the time to leave us a 5 star review, Helen. We're happy to hear how pleased you were with our Chorley store, products and service, and we hope to see you again soon!
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