Ex Nihilo Reviews 94

As someone passionate about fragrances I was introduced to Ex Nihilo by Brooke at the Ex Nihilo section at the Saks Fifth store in Boston!

Her amazing knowledge and great energy was infectious and now my friend and I are life long Ex Nihilo fans!

Quality fragrances and excellent staff to match! Thanks Brooke! Looking forward to building my collection now!

An amazing company with beautiful, high-end perfumes that have truly unique scents. I placed an order in the U.S., but unfortunately part of my package was lost during delivery. I contacted customer service, and they immediately reshipped the missing items while communicating in a very respectful and professional way. I will definitely continue ordering from this brand again and again.

Ordered over two weeks ago through their website. The order has not been sent and no one is answearing emails.
Premium perfume but not premium service.
Do not recommend orderding from their website.
I wanted to additionally place an order but will not.

Ordered several weeks ago. Got an email showing my order. Credit card was charged. Never received an email with tracking. Have been trying to reach out. I wrote several emails and left several messages. They won’t get back in touch. Getting ready to report fraud to the credit card company so to get my money back. Very poor customer service!

Bought a parfume and wrote wrong surname... The delivery went fast but surely they couldn't find the address. I wrote 5 emails to them and only got 1 respond asking the number of order. Called at least 3 times, at first woman answered, she said "wait i'll come to my computer" i waited a minute or so and she hung up. Called again, no answer... Still waiting for the resolution of the situation....

Good product, good customer service

Deux commandes passées sans problème. La troisième on se trompe dans l'adresse (ex nihilo, pas moi, j'ai vérifié) et donc galère totale pour recevoir mon colis.

INCREDIBLE customer service. The best I have faced in the last years. Also, their perfumes are a dream. Super recommended!

Great company. Highly recommend

Clothing and hats are great quality will be buying again when the new drop lands. Great service and efficient.

Fantastic product and service . Easy to contact

Top quality delivery top quality product and top quality brand

Quick delivery, great product.

Very good service and customer care when one of my items wasn’t available.
Thank you

5* service...5* quality.

Fast and effocient from order to door.

Quality caps that are very nice on.

I will definitely be purchasing again.

Cheers guys.

Fast service, delivered next day. Really good quality hat. Will beo ordering again

Highly recommend shopping at ex nihilo, unbelievable hats! Will shop again!

Top quality product and excellent service. Would definitely recommend!