Almost every time I use the telephone land line the internet drops out. The internet goes through frequent but irregular periods of going off line for a couple of minutes or so, then coming back on... Toon meer
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Sorry l am unable to switch to Expert Telecom due to me having already agreed a new deal with BT one day prior to your call. I spoke to Liana who was kind and professional during our chat. I will not... Toon meer
As regards my recent call which was answered by Tamzin, it was a real pleasure to speak with her. She was very polite and dealt with my enquiry easily thus putting my mind at rest concerning certain e... Toon meer
Recent tel. call about direct debits etc. Nothing too serious but Daisy made it sound a pleasure to be helping me. She was courteous and cheerful which was much better than an experience of approx, t... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
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Contactgegevens
Verenigd Koninkrijk
- experttelecom.co.uk
Houd rekening met het volgende
4,5
Uitstekend
2K reviews
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Sophie was very good and soon sorted…
Sophie was very good and soon sorted out the problem on my phone line. Open Reach eventually turned up and fixed the problem. So thanks to all concerned.
23 oktober 2023
Review zonder uitnodiging
Is it Expert Telecom or is it Premier…
Is it Expert Telecom or is it Premier Talk????, either way it's another load of bad service. Due to this migration thing they have going on I've had no internet for 3 days! Great when you're working from home and now having to drive to the office. No communication from the company and when I call them they repeatedly blame Open Reach, even though on Open Reach helpline there is no fault or on-going issues in my area.
No one ever rings me back when they say they will but I'll probably be bombarded with requests to leave an excellent review. Well here it is! When I queried how long I was stuck in a contract with them, as I would like to leave asap, they told me not to do that as the swap over would mean I would be without any service for 10 days.
I'm beginning to think I'll take that risk as how much longer would it be than the service I'm not getting currently. Nothing but bad service and almost every month some discrepancy on my bill resulting in me spending my time trying to rectify it only for the same problems to occur the following month. Wish I had never left BT.
31 oktober 2023
Review zonder uitnodiging
Extremely helpful
Extremely helpful, what more do need these days.
Thanyou Tamzin
19 oktober 2023
Review zonder uitnodiging
Tamarin was very understanding of my…
Tamarin was very understanding of my problem and helped me she was very polite and patient
30 oktober 2023
Awfull!!
Awfull!!! Girls on customer service are always polite, but all our bills have been huge, they keep telling me the next one will be better, my last bill was £185, supposed to be £13, then £22 then £27, not £185, so have left I feel they just take our money and I feel this has broken their original contract. Now they want £199 for leaving.
Please be carful
23 oktober 2023
Review zonder uitnodiging
Make it clear .
As i have had no notice of this change of company to Premier Talk i was completely confused as to what has happened, It seems i should have had a letter from premier talk to explain but i didn’t .
But having spoke to Ellie she has explained it very well to me .
Thank you Ellie
23 oktober 2023
Review zonder uitnodiging
Good customer service from Ellie
We have had numerous problems since changing our Broadband from BT to yourselves, to the point that we regret this decision on the basis that despite being led to believe it would be cheaper for us to switch it is in fact more expensive. I have spent a lot of time speaking to a number of your CSA's to resolve our problems and they have all provided good customer service. Ellie today was exceptionally helpful, very attentive and nothing was too much trouble for her, she addressed my queries efficiently and resolved them to my satisfaction.
20 oktober 2023
Review zonder uitnodiging
Please tell me what the changes are
Please tell me what the changes are? Re take overs etc.
19 oktober 2023
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! I signed up to them for cheaper bills. In three months I have paid them over £300. After phone calls they promised cheaper bill. They also told me I can see break down of cost in my bill. I HAVE NOT RECEIVED A BILL. I have not signed up to a direct debit.
Waiting for a call back from a manager.
It will be cheaper to pay the cancellation fee than continue with this company.
20 oktober 2023
Review zonder uitnodiging
Good service.
16 oktober 2023
Dealt with speed and efficiency
Had to contact expert with a billing and internet problem Tazmin handled my billing problem quickly and past on my internet problem to the tech department
17 oktober 2023
Review zonder uitnodiging
Good service.
Sophie answered my query quickly and efficiently, and also sorted the error by the days end.
16 oktober 2023
Review zonder uitnodiging
Tamsin answered my query straightaway…
Tamsin answered my query straightaway about Premier Talk acquiring telephone line. It would have been better if I had been sent a letter detailing exactly what was happening. The letter from Premier Talk was quite disturbing as no prior notification from Expect Telecoms.
11 oktober 2023
Review zonder uitnodiging
internet query
Sophie dealt with my query in a professional and friendly manner.look forward to dealing with Sophie in the futureMany thanks Geoff
20 juli 2023
Review zonder uitnodiging
I was glad to get my query resolved…
I was glad to get my query resolved with the help of Tamzin on 25/9 but it sounds of been sorted ladt month
25 september 2023
Review of new account
As previously was not happy with the amount passed on to me for transferring to you but hopefully if the cost drops I would like to review the services due to extra charges
21 september 2023
She was very good at her work and …
She was very good at her work and plight and effectively she is management surfisant . And the only two reasons why I am leaving is I can't afford the year land line amount and the monthly amount .and I only use it for extra data for my phone .
Yours sincerely Mr MALCOLM Cooper
18 augustus 2023
Review zonder uitnodiging
Tamzin was friendly, helpful and efficient.
Tamzin was very helpful, friendly and found a solution to my query promptly and very professionally.
18 september 2023
Review zonder uitnodiging
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