OM SYSTEM Reviews 55

I received an email with a link for shipping. The link took me to a UPS web site which said it was not a valid tracking number. I was able to copy the tracking number and enter it on a Fedex website and was able to find my shipment. I was very surprised to see that the shipment did not require a signature. It was simply left outside the door in a downtown area. Luckily we were watching for it and saw the Fedex truck leave. No signature, no door-bell, just drop it outside the door and leave.

Sehr enttäuschende Erfahrung mit OM System. Ich habe mich sehr auf die Kamera im Rahmen des „OM System Test & Wow“-Programms (260401805) gefreut. Leider musste ich direkt feststellen, dass der Akku in der Kamera extrem tiefenentladen war. So etwas sollte nicht vorkommen, dementsprechend hat es erstmal lange gedauert, bis der Akku überhaupt voll war.

Anschließend wollte ich eine SD-Karte einfügen und bekam auch direkt den typischen „Olympus / OM System Card Error“ angezeigt. Natürlich habe ich komplett neue SD-Karten sowie weitere getestet, das Problem bestand dennoch weiterhin.

Ich habe direkt den Kundenservice kontaktiert und auch einen Tag später eine Antwort erhalten, jedoch ohne Lösung. Schade, dass man kein Ersatzgerät zugeschickt bekommt oder weitere Hilfsangebote erhält, um das Testangebot nochmals zu testen.

Bevor man Sachen an Kunden rausschickt, sollte man die Geräte ausreichend testen und schauen, ob sie auch funktionieren – insbesondere wenn man eine Kaution verlangt.

Außerdem war auch eine falsche Linse im Paket, obwohl im Adventure-Paket andere Linsen gelistet werden als die, die tatsächlich enthalten war.

I had to return a TG-7 waterproof camera under warranty after it stopped working during a holiday in Thailand.

From dropping it into my local DHL collection point in Rymans to the return parcel arriving back home from Portugal took just 10 days. And to my great surprise OM Systems have provided a brand new complete replacement camera.
Aside from missing some irreplaceable snorkeling photo ops on the holiday I am blown away by the service I have received. I couldn't have asked for more. Very happy customer.
Thanks OMS

You might know this camera company better as "Olympus" OM Systems and it's European representative company OM Digital Solutions as far as I'm concerned is 100% customer focused!

All my pre - purchase emails replied to accurately _ NO embellishments, just facts

TOP TIP do join My OM and register your OM Camera and a FREE extra 18 months of Guarantee can be added!

Delivery has been via UPS and on average just 4 days having placed an order

I wanted a camera suitable for long hikes and for photography birds on the local mudflats. The marketing for OM System MFT camera was compelling. I purchased an OM System OM-1 camera bundle with an additional OM System 100-400mm f/5.0-6.3 M.Zuiko Digital ED IS II Lens on Black Friday as my Christmas present. After Christmas I tried to use the 100-400mm lens. It worked for about 5 minutes then it would no longer focus, even manually. I thought I was doing something wrong or had messed up settings as I am unfamiliar with these cameras.
Next time I tried it the same thing happened, worked for about 5 minutes then stopped working. This time in the settings I could see a message about not being unable to obtain lens data.
I returned the lens to Park Cameras for assessment.
They discovered two problems, repaired the lens and returned it. As the lens had been purchased more than 30 days previously, they would not replace the brand new lens. I feel that instead of getting the brand new lens I purchased I have instead a repaired lens.
My confidence in the system and my belief in the marketing has been severely dented. Buyers remorse has set in big time.
Buyers should be aware...
* OM System Quality Control is suspect.
* Build quality is suspect.
* Beware of the 30 day limit for replacement lenses, test new lens thoroughly on receipt.

I placed an order with OM Systems on December 16 and it was shipped on December 18. I figured it might be held up because of the holidays and I was okay with that.
I followed the Fedex tracking to Woodbridge Ontario where it was held at customs for several weeks with no explanation as to why. The shipment subsequently was sent back to OM Systems.
I got in touch with OM Systems and was greeted with the upmost respect and understanding of the situation. Since the shipment was never opened (because I never received it) OM Systems immediately re-shipped.
I could not have asked for better service from a company. I now have the gear. Thank you OM Systems for always coming through.

Pay for express delivery so you get your product(s)... Whenever. No rush whatsoever. They take the additional money and just take their sweet time. Going on a week and the order which only had an "in stock for immediate shipping" item in it has not moved. Still "processing". No reply to queries about the status or cause of the delay. I'm switching to Panasonic, no need for any more OM junk.

Update Feb 11. After a long wait, I got a reply from OM saying they did not have the item in stock, which caused the delay. They also said they would refund the express shipping. To date, they have NOT. Avoid them at all cost!

My order was processed and delivered very quickly. No issues whatsoever.

Die Hardware (Kameras, Objektive) sind top.
Absolut unzureichend ist jedoch die Kommunikation mit dem Support (oder wer auch immer den E-Mail-Verkehr bearbeitet). Keine oder absolut verspätete Reaktion auf Anfragen, Ignorieren von Bestellstornierung etc.

I ordered a lens on 02/12/2025. Being keen to get it I paid £8+ for EXPRESS DELIVERY. It was finally despatched on the 9th, arriving on the 10th. (Many thanks to DHL for their service.)
I had meanwhile sent 4 emails to OMUK (the only means of contacting them) asking why my lens had not been sent. So far I've had no reply. It turns out that OMSYSTEMS UK are based in Cologne Germany! (Again I know this from DHL's excellent tracking.)
I RECOMMEND BUYING FROM A REAL UK DEALER and not this useless lot.

Ich habe das 90mm Macro mit der Wintercashback Aktion gekauft. Unter Teilnehmebedingungen steht unter Punkt 4:
Aktionsprodukte:
Diese Aktion gilt nur für Produkte, die innerhalb eines teilnehmenden Landes gekauft werden über
den OM Digital Solutions Online Shop
oder

einen autorisierter OM Digital Solutions-Händler mit Ausnahme von Amazon, OTTO, Digitec, Galaxus und mit diesen verbundenen Händlern. Einen autorisierten Händler findest du hier.

Und wenn man da auf hier klickt, findet man Digitec, weswegen ich davon ausging, da der Händler da aufgeführt ist, ich das Cashback bekomme. Aber fehl am Platz, nichts bekomme ich! Ich fühle mich von OM-System getäuscht!
Daher werde ich zukünftig einen Bogen um OM-System machen!

Da sempre compro olympus il l mio primo corpo macchina reflex a 14 anni e ho sempre comprato Olympus da allora, di recente ho acquistato da OM Systems sul loro store un obbiettivo zuiko OM 75-300 in promozione del black Friday a parte un leggero ritardo dovuto ad un problema di approvvigionamento di scorte l obbiettivo mi è arrivato ed è fantastico luminoso senza aberrazioni nitido ai lati anche alla massima apertura l autofocus lavora in automatico senza tentennamenti anche alla focale piu lunga grazie Olympus ora OM systems di esistere al prossimo acquisto.

This is the third O M Systems cashback that I have applied for this year. Each time I have had multiple issues: website not accepting payment details, poor instructions, inability to upload a pdf of sales invoice, several requests for the same information, huge delays on payment after approval given. My latest application was given approval on 7th Nov and told it would take up to 10 days, I emailed to chase them last week and was told it would be made in the next few days. Now 26 Nov and another email stating I had not responded to the request for more information.
Is this complete incompetence or have they been told by HQ to slow things down? My latest OM camera I actually decided to purchase second hand even though for another £100 I could buy new with cashback simply because I am done with this I'll not buy new OM Systems again.

Terrible cudtomer service. No telephone contact numbers and lack of customer support after ordering

Atrocious.
Ordered an omsystem camera with 2 lenses. Roughly £1000 of equipment which is a considerable amount of money for myself.
I was in the house with 2 other family members when the courier arrived. There were 2 cars parked at the door. The courier left the parcel and immediately left before I got the door open. The parcel was open and the courier would have been aware of this. The camera in the parcel did not work.
I spent a day trying to obtain contact details to return the camera which were extremely hard to find. After nearly 2 weeks and 10 online communications a return label was finally sent. The box I received was 2.5 kg.
Do not deal with this "shower"

Ordered a Camera during one of their promotions and paid for Express Delivery, an alleged 1 to 2 Business days.
The delivery is, currently, a week late and is still stuck in Germany!

I have twice contacted their support service, only available as a web form with no reponse

Tempi di risposta lunghissimi!
Non rispettano T&C per il rimborso in caso di diritto di recesso.
NON HO ANCORA RICEVUTO 1400€ di rimborso!

AGGIORNAMENTO: Rimborso ricevuto dopo l'apertura di una disputa con PayPal. Meglio tardi che mail. 3 Stelle.

'offre promotion d'été faisant miroiter monts et merveilles vous cache dans le fin fond des conditions générales que celle-ci n'est acceptée que pour certains partenaires agréés que vous êtes obligé de trouver parmi une liste infinissable.
Aucune information ne saute aux yeux sur l'annonce
En bref, pratiques commerciales parfaitement unfair.
Un service client vraiment pas en adéquation avec la qualité de leur matériel.

Non-existent customer service.
Unable to contact anyone regarding a return. Will be contacting bank for charge back soon if they don’t reply.

Hab bei OM System ein ziemlich teures Objektiv gekauft und kurz nachdem ich es gekauft habe startete dort eine Cash Back Aktion, Ich habe den Service dort angeschrieben und mir wurde innerhalb von einem Tag versichert, dass ich aus Kulanz meinen Cash BAck einreichen kann. Ach ja und meine eigentliche Bestellung im Shop war innerhalb von weniger als 48Std bei mir. Also deutlich schneller als erwartet.