Joel, thank you you helped me understand everything an helped me very patiently, I truly appreciate all you did to help me. Your a great person to work with people to help them understand stuff witho... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I was so impressed by the quality of care I was given by Shawn and his co-worker Sarah. It's extremely important to make your clients feel comfortable and relaxed by making such decisions such as this... Toon meer
Bedrijf heeft geantwoord
I was confused as to how the process worked. Jen with explore credit was extremely patient and helpful in guiding me through every step to get my loan approved and moved forward for funding. I really... Toon meer
Bedrijf heeft geantwoord
The Rep. Tina was very helpful and I could actually hear her on the phone then the previous representative. She stayed on the phone to make sure I received all the links and if any changes needed to b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Building relationships through financial trust! Explore Credit is a smart, simple, fast way to borrow money when you need it most. We offer short-term installment loans with no hidden fees. Our super easy online loan process offers you the funds you need now.
Contactgegevens
P.O. Box 260269, 30326, Atlanta, Verenigde Staten
- 844-355-5626
- support@explorecredit.com
- explorecredit.com
4,6
Uitstekend
2K reviews
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Stella was very helpful
Stella was very helpful. She took the time to answer all of my questions
1 maart 2026
Review zonder uitnodiging
Antwoord van Explore Credit
Thank you for your 5-star rating! We’re glad to hear that Stella was very helpful and took the time to answer all of your questions. We truly appreciate your feedback and look forward to assisting you again whenever you need support.
Joel was a great customer service rep.
Joel was a great customer service rep.
1 maart 2026
Review zonder uitnodiging
Antwoord van Explore Credit
Thank you for your 5-star rating! We’re glad to hear that Joel provided great customer service during your experience. We truly appreciate your feedback and look forward to assisting you again whenever you need support.
Everything has been super efficient and…
Everything has been super efficient and communication was high. Enoch assisted with everything I needed and gave me the clarification needed during the app process. Thanks Enoch.
26 februari 2026
Review zonder uitnodiging
Antwoord van Explore Credit
Thank you for your 5-star rating! We’re glad to hear that everything was efficient and that communication was clear throughout the process. It’s great to know that Enoch was able to assist you and provide the clarification you needed during your application. We truly appreciate your feedback and thank you for choosing us!
This is horrible
This is horrible ! I got 300 loan paid 50 a week for 12 weeks which comes out to 600 in payments and my payoff was 288 how horrible is that !!! It should be illegal !!! People who prey on desperate people with loans like this should be in jail!! And shut down!! Shameful our country allows business like this to exist
25 februari 2026
Review zonder uitnodiging
Antwoord van Explore Credit
Thank you for sharing your feedback. We’re sorry to hear that you’re unhappy with your experience and understand that concerns about loan costs can be frustrating.
Our loan products are intended to provide short-term financial assistance. Before a loan is finalized, customers are provided with the full loan agreement, which includes information about interest rates, fees, payment schedules, and the total repayment amount so they can review the terms prior to accepting the loan.
Customers may also have the option to pay off their loan early. Depending on the timing of repayment, this may reduce the total cost of the loan.
We would welcome the opportunity to review your account and help clarify the details of your loan and payoff amount. Please contact our support team at support@explorecredit.com or call (844)355-5626 so we can assist you further.
Your feedback is important to us, and we appreciate you bringing your concerns to our attention.
Stella did an amazing job helping me to…
Stella did an amazing job helping me to get the funds that I needed. She took her time with me and guided me through everything and I truly do appreciate her for that.
25 februari 2026
Review zonder uitnodiging
Antwoord van Explore Credit
Thank you for your 5-star rating! We’re delighted to hear that Stella did an amazing job helping you secure the funds you needed. It’s wonderful to know that she took the time to guide you through the process and provide the support you needed. We truly appreciate your kind words and thank you for choosing us!
Luke is amazing and shows great…
Luke is amazing and shows great customer service.
25 februari 2026
Review zonder uitnodiging
Antwoord van Explore Credit
Thank you for your 5-star rating! We’re delighted to hear that Luke provided amazing service and demonstrated great customer care. We truly appreciate your feedback and look forward to assisting you again whenever you need support.
They are idiots
If you want to pay back 6,000 for a 500 dollar loan, that's what you get...... very rude customer service and they will call you a liar if they don't see your company name on bank statements for payroll, companies use payroll companies to pay their employees you idiots
23 februari 2026
Review zonder uitnodiging
Antwoord van Explore Credit
We’re sorry to hear about your experience and understand that concerns regarding loan costs and verification processes can be frustrating. That is certainly not the experience we want for our customers.
Our loan terms, including total repayment amounts, interest, and fees, are disclosed upfront before any agreement is finalized so customers can review and make an informed decision. We also offer early payoff options to help reduce overall costs whenever possible.
Regarding income verification, our process requires certain documentation standards to ensure compliance and accuracy. We understand that many employers use third-party payroll providers, and our team should communicate those requirements clearly and respectfully. If you felt disrespected during your interaction, we sincerely apologize, that is not acceptable and does not reflect our service standards.
We would appreciate the opportunity to review your account and address your concerns directly. Please contact us at support@explorecredit.com or call (844)-355-5626 so we can look into this matter and work toward a resolution.
Your feedback is important to us, and we are committed to improving our customer experience.
Mr Steve
Mr. Steve was amazing! He was even able to lower my interest rate by lowering my payments. He was super helpful and sweet as could be. He was respectful and quite resourceful. I am a customer service rep myself and he more than exceeded my expectations. He is a true asset to your company! Thanks again Mr. Steve for helping this old lady out!
22 februari 2026
Review zonder uitnodiging
Antwoord van Explore Credit
Thank you for your 5-star rating and for sharing such a thoughtful review! We’re delighted to hear that Mr. Steve provided amazing service and was able to assist you with adjusting your payment structure. His helpfulness, respect, and resourcefulness truly reflect the level of care we strive to provide.
It means even more coming from a fellow customer service professional that he exceeded your expectations, we’ll be sure to share your kind words with him and our leadership team. Thank you again for your trust, and we’re always here whenever you need support!
I called to clear up some confusion…
I called to clear up some confusion regarding my account and Damian was quite helpful and patient, verifying my information and assuring me that everything was in order.
21 februari 2026
Review zonder uitnodiging
Antwoord van Explore Credit
Thank you for your 5-star rating! We’re glad to hear that Damian was helpful and patient in clearing up your account concerns. It’s great to know he took the time to verify your information and provide reassurance that everything was in order. We truly appreciate your feedback and look forward to assisting you again whenever you need support.
I contacted Explore Credit and spoke to…
I contacted Explore Credit and spoke to Ryan. He was very professional, knowledgeable and friendly. I would recommend this company and if you get Ryan, you’ll be in great hands for sure because he explains the process in its entirety
19 februari 2026
Review zonder uitnodiging
Antwoord van Explore Credit
Thank you for your 5-star rating and for sharing your experience! We’re delighted to hear that Ryan was professional, knowledgeable, and friendly, and that he took the time to explain the process thoroughly. Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to assisting you again whenever you need support.
Their team is very professional
Their team is very professional, Stella was helpful and had great communication.
Keep in mind this type of loan is intended for short term borrowing or it will add up many expensive payments.
19 februari 2026
Review zonder uitnodiging
Antwoord van Explore Credit
Thank you for your 5-star rating and for sharing your thoughtful feedback. We’re glad to hear that Stella was helpful, professional, and communicated clearly throughout your experience.
We also appreciate you highlighting the importance of understanding that this type of loan is designed for short-term borrowing. We always encourage customers to review the terms carefully and consider early repayment options when possible. Thank you again for choosing us, we’re always here to help whenever you need support.
So Far, So Good
So far, the process for approval is going smoothly. The agents are pleasant, courteous, and attentive.
19 februari 2026
Review zonder uitnodiging
Antwoord van Explore Credit
Thank you for your 5-star rating! We’re glad to hear that the approval process is going smoothly and that our agents have been pleasant, courteous, and attentive. We truly appreciate your feedback and look forward to continuing to provide you with a positive experience.
Satisfied all concerns.
Excellent customer service relationship. Thank you.
19 februari 2026
Review zonder uitnodiging
Antwoord van Explore Credit
Thank you for your 5-star rating! We’re pleased to hear that all your concerns were satisfied and that you experienced excellent customer service. We truly appreciate your feedback and thank you for choosing us.
Simple and easy
17 februari 2026
Review zonder uitnodiging
Antwoord van Explore Credit
Thank you for your 5-star rating! We’re glad to hear that you found the process simple and easy. We truly appreciate your feedback and look forward to assisting you again whenever you need support.
Waste of time
Waste of time. They had my loan approved and signed. Money never arrived. And force me to write a good review. And finally over the weekend they send me an email they reduced my loan by 80%. For no apparent valid reason. I sent my ID, front and back, and selfie with ID, all banking information fir them to say their verifiers decided to lower my amount. Like wtf, how is that fair to me.
17 februari 2026
Review zonder uitnodiging
Antwoord van Explore Credit
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration and disappointment you described. That is certainly not the experience we aim to provide.
Loan approvals may sometimes be subject to additional verification and final underwriting review. In certain cases, after documents are fully reviewed, the approved amount may be adjusted based on verification results or updated eligibility criteria. We understand how upsetting it can be when expectations change, especially after signing documents, and we sincerely apologize for any confusion or inconvenience caused. We also want to clearly state that we do not require or force customers to leave positive reviews. Feedback is always voluntary, and we value honest input.
We would truly appreciate the opportunity to review your situation in detail and provide clarity regarding the funding delay and loan adjustment. Please contact our support team directly at support@explorecredit.com or call us at 844-355-5626 so we can investigate and work toward a resolution as quickly as possible.
Your feedback is important to us, and we remain committed to improving both our communication and customer experience.
Joel is a true professional and was…
Joel is a true professional and was very helpful during my application process
16 februari 2026
Review zonder uitnodiging
Antwoord van Explore Credit
Thank you for your 5-star rating! We’re delighted to hear that Joel demonstrated true professionalism and was very helpful throughout your application process. We truly appreciate your feedback and look forward to assisting you again whenever you need support.
Joel the gentleman i spoke with was…
Joel the gentleman i spoke with was very nice and professional
15 februari 2026
Review zonder uitnodiging
Antwoord van Explore Credit
Thank you for your 5-star rating! We’re glad to hear that Joel was very nice and professional during your conversation. We truly appreciate your feedback and look forward to assisting you again whenever you need support.
Ryan was very helpful and kind.
Ryan was very helpful and kind.
13 februari 2026
Review zonder uitnodiging
Antwoord van Explore Credit
Thank you for your 5-star rating! We’re glad to hear that Ryan was very helpful and kind during your experience. We truly appreciate your feedback and look forward to assisting you again whenever you need support.
Ruth was so very helpful she went above…
Ruth was so very helpful she went above and beyond. Thank you so much 😊
13 februari 2026
Review zonder uitnodiging
Antwoord van Explore Credit
Thank you for your 5-star rating! We’re delighted to hear that Ruth was so helpful and went above and beyond to assist you. We truly appreciate your kind words and will be sure to share your feedback with her. Thank you so much for choosing us, we’re always here to help!
I spoke with Sarah in customer service…
I spoke with Sarah in customer service and she was very helpful. She waited on the line when I had to get her additional verification and assisted me in making sure it was the correct thing. She helped me to understand the process better and what to expect.
12 februari 2026
Review zonder uitnodiging
Antwoord van Explore Credit
Thank you for your 5-star rating! We’re glad to hear that Sarah provided such helpful and attentive support. It’s wonderful to know she patiently stayed on the line while you completed the additional verification and ensured everything was handled correctly. We’re also pleased that she was able to clearly explain the process and set the right expectations. We truly appreciate your feedback and look forward to assisting you again whenever you need support.
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