Express Movers Services Inc Reviews 46

Jason and Ronnie were great guys. My wife made them sandwiches when the move was complete and they even swept out my garage. Thanks guys.

I am extremely disappointed with my experience with Express Movers Service. It has been almost a month since my move from New York to California, and I still have not received my belongings. This has caused an incredible amount of stress and uncertainty.

What makes matters worse is the lack of communication. Every time I call for an update, I’m met with a dismissive attitude, as if my concerns are an inconvenience rather than a valid issue. There has been no clear timeline, no proactive updates—just frustration after frustration.

Moving is already a major life transition, and this company has made it significantly harder. At this point, I feel completely helpless and unheard as a customer.

I would strongly advise others to think twice before using Express Movers Service. BEWARE! Based on my experience, the service, communication, and reliability are simply AWFUL!!!

I am not sure if this even helps, but if anyone reads this before going with this company for moving services, it will be worth it.

Like most have stated it is a classic bait and switch. They will give you a price to close the deal and once they are on location to do the move, they totally change the price. It was double what they quoted me. Their reasoning is that I did not tell them that the couch was a relining couch. It was no bigger than a regular couch and could not take up more room. Once you are on the day of the move, you are stuck and have to accept their charges. It is a racket.

The moving crew that took my stuff was OK. However, they did not inform me that my stuff would not go directly to my new location. They told me that I would have the stuff within 6 days of the move from MD to TX. On the 6 day, I called to inquire when my delivery would be and was told that the items were in NJ in a warehouse and was not on the list to be delivered. I had to call every day from 6/26 - 7/2 to finally get a delivery date. My delivery date was 7/5, but they did not show up until 10 PM on 7/6. I told them that I was not moving stuff in at that time, so they stated that I had to move it in first thing on 7/7 or else they would send it back and charge me. The moving people to offload were not as good as the ones that packed my stuff. One worker smelled like he had just finished lighting up, but they did move the stuff in ok. The state of the cardboard boxes were terrible. They must have packed them in stacks of 10 because they were all crumbled up. I was missing a box and a bookshelf, which they signed off and agreed. Also, my sit/stand desk was broken and could not raise anymore.

I had insurance but they are evasive and keep going around about how they are not liable even though it is clear on their contract. I sent certified mail evidence and they just did not respond hoping that I would just let it go. After a while they just stopped taking my calls. I will never use them again, neither can I recommend them to you unless you want poor service that is overpriced.

Hmmm. Just moved two weeks ago. 270 miles. Initially, Rochelle quoted us $9750. Claimed it was a veteran owned company. I’m a combat veteran, and that went a long way with me. She was sweet, “helpful”, and had no issues answering questions that she obviously had no correct answers to. I was originally quoted $9800 to move my apartment, my girlfriend’s apartment, my single garage, and a 10x20 storage unit, with a 53’ tractor trailer. 6 non-English speaking idiots showed up with 2 jankey box trucks, The one Latino “the foreman” struggled speaking our national language, started at my storage unit, climbed all over my possessions, damaged quite a few, and pretended that he was in the right. Express Movers Services, Inc then proceeded to hold our possessions hostage, knowing that we were vacating our residences that day, and refused to load a single item unless they were paid $8,2720.20 immediately, then the same amount upon delivery. The original signed contract was for $9800 upon delivery. . They increased the cost of the move to $21,324.40, and when we complained, they decreased it by $2,000. Absolute horse shit. This is classic bait and switch. Avoid this company at all costs. They also damaged over $5,000 worth of tools, equipment, and lost a few personal, heirloom possessions. I’ve already hired a lawyer to return the $10,000+ bum screwing.

Terrible do not recommend this moving company
Furniture arrived damaged and broken and they will not take accountability for it. They are not professional.

Honestly, I would give Zero stars if I could. I booked an out of state move with a company called Brightside Moving Group, and they apparently outsourced my move to Express Movers Services, Inc. to do the move. Over the phone when booking I said I needed approximately a 12-16 foot moving truck, I had multiple beds, dressers, nightstands, a hutch, shelves, and TV stand, in addition to boxed items - all of this was listed in my original quote. I was told the movers would come in, wrap my fragile items, take apart the furniture and load everything up for me, and this was all included in the price. None of that was true. The man that showed up reeked of alcohol, barely spoke english, and immediately started looking at my things saying I hadn't booked enough space. Even though the day before he arrived I confirmed the space with customer service from Brightside, and had condensed my items, including leaving behind a large dresser with a mirror, and TV stand. The man that came to my apartment did not measure ANYTHING just by looking he stated I needed to pay another $660, including $150 for wrapping my fragile items and dismantling furniture (which as I mentioned was supposed to be included in the original price). I told this man REPEATEDLY that I could not pay anymore money than I had already agreed to. I was moving out of an apartment that other members of my family were staying in, so I told him to take whatever he could for the original price and I would have the rest brought to me later, it could just stay there. This man refused to do so, and said if I did not pay the extra he was going to just leave, and I would lose my deposit of $940. Mind you, I had booked everything else for my move - shipping my car, and booking an RV to safely and comfortably move myself, my kids, and our animals, I could not have him just leave and have none of my things when I moved plus lose that $940, i had already spent SO MUCH money. He literally bullied me into paying the extra $660, but didn't actually give me extra space, because I still had to leave the 3rd dresser, 2 nightstands, a TV stand, and shelves that were in the original quote! Then, they assured me my belongings would be delivered in 5 days, BUT they were NOT delivered for 12 days! And when the delivery driver first messaged me he tried to say he couldn't pull a tractor trailer into the parking lot, which would've caused him to need to use a shuttle and cost me more money. I told him the man who delivered my car pulled his tractor trailer in so I didn't see why he couldn't... otherwise I don't think he would've even tried. I would give this company a 0 out of 10, and DO NOT RECOMMEND!!

Absolute crooks DO NOT , and I mean DO NOT use this moving service! The absolute worst and most unprofessional business I’ve ever interacted with in my life!!

awful company, do not do business. Bait and switch pricing, items arrive late, caused thousands in damages and refuse to pay the settlement claim. Their customer service team is completely braindead.

Wish I had read the reviews before hand. This company is SOOOOOO BAD!
Customer Service will literally just yell at you and give you an attitude. I don’t think I could be any more dissatisfied with this company. They should be shut down! I’m hoping my items don’t come broken/damaged as others have said but honestly I wouldn’t be surprised if they never come at all at this point.

If I could rate them a zero I would have. This company overcharged, did not deliver as promised, lost/stole, or damaged over $5000 in house furnishing, tools and antiques. They did not explain the paperwork I was signing and then after over 150 days only offered $268 as settlement.

Lousy business.

Horrible experience. Firstly we booked through a vendor called Frontier Moving Solutions. Never work with them!

We were charged $2500 some dollars for this move from MD to PA. We did a full inventory with Frontier and booked a full pack including 75 boxes with Express Movers.

They didn’t even show on the decided date due to truck breaking down. They came the following day with the truck packed with other peoples things leaving about 1/4 of the space empty. They told us then they will not be packing liquids and asked us our priority. They only packed kitchen and our bedroom. Pack job was horrible. There was more paper in the boxes than actual items they said they wouldn’t be able to take.

There were roughly 5 total guys, 3 of which had to sit in the back of the truck so we shorted space for our things. Despite all the inconveniences we tipped them $200 for their efforts and highly regret even tipping them

Horrible, horrible company, if you have booked with them just go ahead and cancel and save yourself the headache. If you’re looking to book with them, then don’t.

They suck! Over promise and under deliver! They broke stuff of mine and took off without any accountability. I called them to discuss their irresponsible and careless employees and they blocked me.

Very bad👎They scammed me! I paid extra to have my very delicate and fragile belongings moved from Philadelphia to Miami, FL, and they lied to me. They didn't keep their word about assembling all the furniture and installing my TV on the wall. They arrived and just dumped the boxes like trash! Most of my things arrived broken, and they didn't take responsibility for any of it! They snuck away like thieves while I turned my back to send an important work email! When I came out of my room, they were gone, and they left everything unassembled, even though I paid extra for that service! They are crooks! Don't hire this company of shameless, despicable, abusive people! They charged me almost $6,000, and everything arrived broken! The nerve of them! And I have all the proof!

Extreme Coercion, Deceptive Pricing, and Breach of Contract - A Moving Nightmare with Brightside Moving Group/White Room Moving and Express Movers Services Inc.

***Brightside Moving Group is the same as White Room Moving---their Licensed Moving Broker DOT and MC numbers are the same: DOT: 4139079 | MC: 1586606***

Date of Service: June 27-29, 2025
Job/Order Number: M2147272
Companies Involved: Brightside Moving Group, LLC (Broker) and Express Movers Services Inc. (Carrier)

I am filing this complaint to warn other consumers about the egregious and allegedly unlawful practices of Brightside Moving Group, LLC (Broker) and Express Movers Services Inc. (Carrier) during my interstate move from Woodbridge, VA to Charlotte, NC.

The nightmare began with the broker. After providing a detailed inventory, my initial binding estimate of approximately $6,000 on June 23, 2025, was drastically and inexplicably increased to over $16,000 on June 25, 2025, with no new information on my part. Due to severe time constraints, I was essentially forced under duress to accept this inflated, revised binding estimate, paying a total deposit of over $6,158.34.

The unprofessional carrier service and breach of contract followed. Express Movers Services Inc. was nearly 3 hours late for the scheduled pick-up on June 28, 2025, and attempted to increase the cost again on-site. This led to a heated, recorded call with both companies, where a critical agreement was reached: the remaining $10,200 balance would be split into two payments (50% on arrival, 50% after delivery/setup). However, the coercion escalated at delivery on June 29, 2025. The carrier was 3.5 hours late for the agreed-upon delivery. Immediately upon arrival, the company manager unilaterally abrogated the 50/50 agreement and demanded FULL PAYMENT IN CASH/MONEY ORDER within 20 minutes. The manager explicitly threatened to take my property to a local storage facility if full payment was not immediately received. As a senior citizen in my 70s, I felt under extreme duress and feared losing all my possessions. My wife and I were forced to drive to multiple stores under immense pressure to obtain money orders to pay the balance in full, despite the prior agreement and prior verbal assurances that Zelle/Venmo would be accepted.

In summary, this constitutes a serious Breach of Contract due to the violation of the recorded 50/50 payment agreement. It also involves Coercion/Unethical Practices through the use of explicit threats and a tight deadline to compel immediate, full payment, which is an unacceptable and potentially illegal business practice. Furthermore, there was Misrepresentation as Brightside Moving Group provided inconsistent information on accepted payment methods (Zelle/Venmo) that the carrier refused to honor, and the company showed a blatant Failure to Adhere to Agreed-Upon Timelines with significant, unannounced delays for both pick-up and delivery.

I strongly urge anyone considering these companies to look elsewhere. The combination of deceptive pricing from the broker and the coercive, threatening tactics from the carrier resulted in a highly stressful and unacceptable experience.

The company holds you hostage and triples moving costs when they arrive for the move. At this point you have no other choice due to the moving dates.
We had over 30 items, some of which are irreplaceable, broken and damaged. If you want to be scammed and a company that has no regard for your belongings this would be your choice.

A broker took my inventory over the phone and kept assuring me they were “experts.” When the movers arrived—Express Movers, the company I was brokered to— immediately said I needed double the space and started adding charges for items the broker had said were included, like my exercise bike and sectional sofa and stairs. The price more than doubled on the spot.

The coordination between the two companies was a total joke. The broker and Express clearly never spoke to each other, and neither took responsibility. Express played dumb, saying, “The brokers told you wrong.” Then they're on site and you're all packed up and you can tell them to leave but can you really? It's ridiculous.

Delivery was another nightmare. I was told my items would arrive within 2–12 days per contract. Upon pickup I was told - 4 days. When I called for an update (3 times), Express kept saying, “We’re loading the truck now,” for days on end. I finally got the driver’s number—he told me he hadn’t even left New Jersey yet. My belongings didn’t arrive for two weeks, and when they did, several pieces were damaged, including a very sturdy coffee table and an iron lamp.

The whole operation is a circus—one company takes your deposit, another picks up your stuff, a third delivers, and nobody is accountable.

I would never use either company again or any brokered mover, ever. Save yourself the stress and go directly with a reputable company, even if it costs more. You’ll thank yourself later.

1st time hiring a moving company. Brightside is a broker who gets a list of items. They take a down-payment and then hand off to a third party mover in this case Express Movers.
Apparently the movers go by square footage which Brightside doesn't tell you and should and, imo, prepare you for an upcharge by the actual movers when they arrive to pickup your items.
Do not expect the delivery day to be the day quoted. Expect delays. Fortunately Express called and gave me a time frame but there is miscommunication between the office and the actual movers themselves. I was pleasantly surprised when they delivered within 7 days from pickup. Then there usually will be an additional upcharge at drop-off if there are stairs or any other obstacles or criteria.

I would try ones best to avoid hiring movers as they are expensive and do as much of the moving personally as possible. Even renting a truck can get expensive, but you will not have any financial surprises and be responsible for your items personally (no loss, no damages, time frame, etc...) I understand that is not practical for many, but it is recommended.

The staff that delivered my stuff attempted to increase the price with their truck outside. I am missing items and some of my items were damaged. They also left garbage outside of my front door. Stay away from this company!!

I contracted with Brightside moving who subcontracted with Express Mover Services. The two companies are in cahoots to underbid moves, make you sign a contract and put down a deposit, then they show up and tell you the price is double. This is despite and item by item review and pictures of every item. The only reason Express Mover Services would give for why the cost doubled was because my items “couldn’t be stacked”. When the truck finally arrived days later than promised at its destination I took pictures of my items all stacked in the truck. I have moved 7 times and these were by far the WORST movers I have ever had. Their phone lines don’t even go through and they are a complete scam. Will charge you extra fees beyond what you are quoted. Stay away!!

DO NOT WORK WITH THIS COMPANY. They are the worst. They came to my house 3 hours late, workers were in slides and sandals. We had already a quote that we had already paid but once there the foreman contacted his manager nicknamed Anthony and right away he told us that we needed to pay more without giving us explanation of the reason why the increase. Then they said if we didnt pay it they would not do the move. After asking to give us details the manager Anthony said he didn’t have to give us any explanation and said if we didn’t want to pay the additional cost they wouldn’t do the move and said he didn't care for our business that he had a lot more. In this process we had already lost 3 more hours. They DAMAGED our floors, walls and carpet. We were in a rental house and lost our deposit. They didn’t take any responsibility for anything. They were treating our stuff without any care even items that were fragile. If this wasn’t enough once they took our belongings. They stopped answering our calls, we had no idea where our things were stored.

We had to hire a lawyer to get answers. Everything was a lie their customer service is non existing. Finally after working with our lawyer and over two months of not knowing if we even had our things we finally received our belongings they left trash tape and boxes and said they didn't have to pick it up. Overall this was a horrific experience. Please please DO NOT WORK WITH THIS COMPANY THEY ARE THE BIGGEST SCAM EVER.