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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I just received my Eyemos. It feels great, but the temperature button wasn't working properly. Diane at customer service provided information that fixed the problem. I just needed a better adapter t... Toon meer

Beoordeeld met 5 van de 5 sterren

Eyemos Customer Service especially Dianne is exceptional. I’ve been using this company for a few years and she is always available to help me with a few problems I’ve had over the years. They stand be... Toon meer

Beoordeeld met 5 van de 5 sterren

Honestly, I was skeptical. I suffer from dry eyes to the point where I was no longer going to be able to wear my contacts. I have been using EYEMOS for 1 week and dryness has improved 100%. I can w... Toon meer

Beoordeeld met 2 van de 5 sterren

The cord for this eye mask stopped working after only 3 uses. I was within my 30 day return window when I could get a refund, but when I contacted them to get return authorization, I was told I needed... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Oogheelkundig centrum

Geschreven door het bedrijf

Soothing dry, tired eyes with care that works. We’re on a mission to bring lasting relief and everyday comfort to people with dry eyes. Trusted results. Designed for daily use.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

67 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 5 van de 5 sterren

I just love my EYEMOS

I just love my EYEMOS. I have extremely dry eyes, especially after cataract surgery. Using the wet heat along with various vibration settings, the EYEMOS gives me comfortable relief. The mask also helps me to fall asleep many nights. It’s just so relaxing and soothing. My friend introduced me to EYEMOS and I am very thankful she did. I just ordered another one so I’ll have a backup one or an extra one to put in another room. This is a great product. Thank you EYEMOS!

8 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Chemo completely fried my eyes!

Chemo completely fried my eyes and it was suggested that I use warm moist cloths on my eyes which was difficult and cumbersome as they would slip off and get cold very fast…then I tried the disposable eye pads that heat up in the microwave and managed to burn myself more times than I care to remember…saw an ad for Eyemos and thought why not? Let me tell you…Eyemos was/is a game changer…I used the mask twice a day for a couple of months and I can’t recommend it enough. So easy to use…just plug it in…set the controls and let it do its thing…I would fall asleep while wearing it it was so soothing. My eyes are fine now but I keep the mask in the dresser next to my bed when I feel my eyes getting a little strained by computer use…I just slip it on for a few nights and my eyes definitely relax. I absolutely recommend this product.

9 januari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The eyemask made no difference

The eyemask made no difference. Purchased a competitor’s and it was amazing. When I tried to return the Eyemos mask, first it was back and forth emails with their customer service rep and then they wanted pictures. Then they explained I had to pay for the return. They did offer me to keep the mask and they’d refund me 70%. I don’t need it so I ended up paying for return shipping. I would Never buy from this company. The company responded and said they refunded me 100% which is true but I arill Has to pay $10 to send it back.

4 januari 2026
Review zonder uitnodiging
Logo EYEMOS®

Antwoord van EYEMOS®

Hi Lindsay,

Thank you for taking the time to share your experience – I’m truly sorry the EYEMOS mask didn’t make a difference for you, and that the return process felt like unnecessary back-and-forth. That’s not the experience we want anyone to have.

About the photo request: we sometimes ask for a quick picture so we can confirm the item/condition and, just as importantly, spot any simple fit or usage issues that can affect results (and resolve things faster without making you ship anything back).

Most importantly, you have now been fully refunded.

We’re taking this feedback seriously and are improving our return/support flow to reduce back-and-forth and make expectations clearer from the start.

Taylor,
EYEMOS® Customer Care

Beoordeeld met 5 van de 5 sterren

Fast relief for irritated dry eyes.

I’ve had dry eyes since my teens. I’ve used hot washcloths with baby shampoo. Nothing worked. I tried the Realief and after the morning use I instantly had a good relief from my irritated eyes. I’m 67 and it’s been a long time of living with dry scratchy eyes. I’m using the eye pads morning and night. Best relief I’ve had ever. So glad I ran across the add for this product.

20 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A problem solved

When I reached out to contact Eyemos, Taylor was very prompt in helping me talk to Diane in customer care. She knew immediately what the problem was and was very helpful with clear instructions. Her follow up was spot on. Very happy with my eye mask and the service.

24 november 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

An improvement Day 1!

In the evening, after dark, my eyes would dry out while watching TV or using a screen. They would become blurry, hazy and extremely uncomfortable. After only 1 use I no longer had this problem! It seemed too good to be true but night after night it was the same. Only a couple of times since Day 1 have I needed to use eye drops but, even then, only 1-2 drops/eye. I’m hoping with continued use I will experience less tearing when I go outside or into places with ceiling fans - my eyes always water in the wind and breeze :-/

1 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good product, good customer service.

I ordered the eye mask here in Australia and it arrived within a few days. It looked like a good quality item, so I was disappointed when it did not seem to work properly. An email to Dianne at Eyemos was answered immediately and she correctly diagnosed the problem as my power supply. (I didn't know that different usb power adapters have different power ratings) It is working well now and is really helping to relieve my dry eyes. Thank you Dianne.

28 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommended mask and wipes

Have the eye mask and the eye wipes. Had a shipping issue that was resolved quickly and kindly. The eye mask provides soothing heat and massage to release blocked lipids to keep moisture on my eyes. The eye wipes clean and cool my eyelids and reduce the redness of rosacea. Think using each night will reduce allergy symptoms too. Have used other eye masks and hot wet towels for many years. This mask plugs into my couch and the ease of use encourages daily treatments. Highly recommend the products and the company.

20 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Helps!

It really does help. Do not use drops nearly as much. Mainly need drops for allergies only.

16 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

As a very active 56 year old the last…

As a very active 56 year old the last thing I expected was for my outdoor activities to almost come to a holt because of dry eye. This winter I had the cold that kept on giving and it's last gift was dry eye... not happening I thought, so started googling some answers as the drops weren't really working. I came across eyemos and what they were saying in their page made sense to me. I ordered the wipes, they turned up very quickly and the relief was almost instant after the first use.
I love how they are individually wrapped keeping hygenie to a great standard.
I use them at night after I've washed my face. Using the bumby side, one end for the right eye, the other end for the left eye. I then turn the wipe over and wipe over the rest of my face, there's great products in those wipes.
After continued research I decided to order the mask a few weeks later and wow, the heat and massage effect on the eyes was very relaxing. Also next level game changing for helping to clear persistant blockages.
My eyes have never felt better.
100% recommend these products to everyone.

7 juli 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I tried to purchase one month of Eyemos…

I tried to purchase one month of Eyemos wipes to try them, and was unable to do so without agreeing to have monthly deliveries. Read the fine print during checkout. This is not an honorable way to do business.

16 oktober 2025
Review zonder uitnodiging
Logo EYEMOS®

Antwoord van EYEMOS®

Hi Maureen,

Thanks for sharing your thoughts and please accept our apologies in case there was any confusion: You can absolutely order EYEMOS Wipes either as a one-time purchase or as a monthly subscription, both options are available before checkout.

The subscription is shown first since it includes a built-in discount and automatic refills, but switching to a single box takes just one click. The subscription can also be cancelled or paused at any time.

We’re always refining how that’s displayed so it’s as clear as possible. And since your feedback helps us improve that, we’d be happy to send you a complimentary box on us, no strings attached, just send us an email to proceed.

We appreciate you taking the time to share your experience!

Taylor,
EYEMOS® Customer Care

Beoordeeld met 5 van de 5 sterren

Relief

For years after lasik surgery I immediately i knew there was something wrong with left eye. For 25 yrs I have been searching fir relief. I saw eyemos online gave a try and the best my eye has ever felt. I highly recommend these eye wipes for eye relief

5 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent product

Excellent product, which my ophthalmologist also endorses. Dianne responded to my query immediately when I was unable to get the max temperature on the mask. A different adapter was the easy solution. Customer service is prompt, personal, and helpful. I've just ordered the dry eye wipes as well.

3 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer service

The mask was not operating as expected on arrival. I immediately emailed EYEMOS and their response was quick and helpful. My adapter was not powerful enough, as soon as I used an adapter following the instructions the mask heated and is very effective.
Great customer service! I look forward to seeing if the mask alleviates my dry eyes.

18 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Dry Eye Wipes

I recently ordered the eye wipes. They are wonderful and easy to use with no irritation at all. I like to use them in the morning to get that sticky feeling out of my eyes and then I might use them again at the end of the day if I have make up on, so it’s a real good cleanser for make up as well. Another thing that I like about these particular eye wipes is that they are a really good size. Others I have tried are considerably smaller, so with this product you definitely get your money’s worth! ❤️"

18 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing product

The eye wipes are amazing. I noticed a huge difference in just four days. They make your eyes feel so fresh and clean. Guess I will now be a lifetime user of these wipes. Thank you so much.

Cheryl Burke
Manitoba Canada.

16 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Troubleshooting

Dealing with Dianne to help me get the right connections into the right spot. Had very senior moments but now up and running. Awesome product. Thank you team.

12 september 2025
Review zonder uitnodiging

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