EzClear Reviews 106

Although it is true you can request to clear your goods yourself from CBSA, what they fail to mention in this blog is they make that process as difficult as possible. However you are advised up front this will delay your parcel delivery by weeks.

I have dealt with Maricel Mendoza a hand full of times over the years, she has gone above and beyond for me the customer in a really expressive manner!
Always a pleasure!

Maricel was extremely helpful & patient with me. It was a pleasure reaching out to her! Thank you.

I had problems with my package and the customer service helped me so much and was so kind I really appreciate that, it made my experience less stressful

Thank you so much to Maricel for helping me get my package details sorted out ! Very professional, friendly, and helpful in helping resolve my issue in a timely manner. Very much appreciated .

The agency took time to seek me out when I aborted a call. Furthermore, patience was exercised in explaining the processes to me. In addition alternatives were presented as possible solutions.
A refreshing experience of an interaction with a Customer Care Representative who is empowered.

I called to get information on my parcel and not only did i get a text back but i also got a call from a wonderful lady! She was very kind and explained the procedure of the shipping and everything. Thank you again for your services, it is much appreciated:)

I dealt with Maricel only and I had a pleasant experience. She was great from the start. She deserves 5/5. Heck 10/10. She explained exactly what I had to do when the merchant declared higher amounts then I had paid for my items. Ended up saving me a lot of money.

I'm rating it 4 out of 5 stars. I found everything great and smooth. I just wish there was a pick up option, instead of them shipping through Canada post. It is extremely slow. If you guys can add that as an option, it's amazing.

I wish I could give Maricel a 10 star review she was so sweet and kind to me. I hope everyone who calls gets her on the phone

I had a very easy, pleasant, professional experience with EZCLear today. Great staff!

Maricel Mendoza went above and beyond to help me retrieve my package and ensure that my delivery was in good hands!

I've used EZ Clear services, numerous times. They are clear and professional. Marciel is very easy to work with.

Highly recommended

The agent was very polite and acted professionally. Good customer service.

Great customer service.

Issue was handled in a timely manner with polite service!

Thank you!

Thank you to Maricel for her excellent customer service and helping me resolve an address error on my package. She was very kind and made the entire process very easy and was clear about all instructions to resolve my issue.

Excellent customer service ,maricel is the best .

I am a Canadian originally from western Europe. Apart from high-end stores my experience of customer engagement in Canada has NOT been pleasant. I can write a thesis on Canada Post and a few others. However, Maricel Mendoza has proved there are some islands of excellence. She is the best customer service representative I have dealt with in Canada. She courteously and efficaciously dealt with my inquires and kept me regularly updated until resolution. Five stars for you, Maricel!

The person that was helping me from Ezclear was Maricel and they were absolutely delightful!! Responded to my emails almost immediately ever single time , and helped me get my package to me when Canada Post stop processing my order and left it in their warehouse (which is 15 mins from my address/destination) for 3 days and 2 days longer than the estimated delivery.

I dealt with Maricela Mendoza on March 26th. I reached out to get several times and each time she responded promptly and with the information I needed. After communicating with her I felt at ease and assured my package was on its way and well cared for. I found Maricel very friendly, professional and informative. I was pleased to have the advantage of dealing with such a knowledgeable and customer oriented individual. Her level of care was unexpected yet very appreciated.