EzClear Reviews 106

Maricel provides excellent customer service!!

I hope you like "Surprise Mark Up Administration Fee" for a slower delivery system. It's exactly like UPS and FedEx. They will find a way to get money from you. You'll end up paying 50% of the cost of the items, no matter what.

Any other company I dealt with use Canada Post. And you pay the exact price for tax and duties. It's always pennies with Canada Post.

I went on EZClear Inc.'s website, and it seems like Chain Reaction Cycle's name was mentioned once or twice in their reviews, but a lot of the comments refer to "bike parts". As if they're the only company supplying them their easy lifestyle, or at least, one of the major company using their services. They are, in any other form, offering a middle man service to a completely useless process nobody even asked for, or needed at all.

I looked it up, and there's a way for me to pay the taxes directly with the Canada Border Services Agency (CBSA) and avoid "Administration Fees", but it's a long and fastidious process that is literally more expensive for me then to pay EZClear Inc.

I understand completely the principle of taxes and normal charges for items that I'm more then willing to pay for. But, you understand this company as no other sole purpose then to generate money from people who got caught in the process for no other reason then their ignorance, like me.

Is there a way to avoid this company? If no, I'll just won't buy the item.

Next time, I'll make sure I'll use either USPS or Canada Post. They never try to exploit people.

Ms. Mendoza was phenomenal with her customer service skills. I have had the best experience yet. Thank you for your time.

I had a great experience because of Maricel Mendoza, she is such a pleasure. Very kind, caring, and worked hard to resolve my issue quickly! VERY happy with EzClear because of her

Maricel was EXTREMELY helpful in assisting me get my refund from PLT. She was so quick to respond and very friendly. Thank you again :)

Great service. I spoke with Maricel, she looked into my parcel and gave me a quick response. We solved the problem and she gave the best service.

Maricel answered the phone quickly and took the time to hear out my problem. She was very understanding and patient about directing me and explaining which next steps were necessary. She followed up soon after my call and was very personable!

Maricel was of great help. I was having issues with my payment online and she was able to give me a different option. She sent me the email right away and resolved the issue. I appreciate her assistance!

I cannot say enough about Maricel. She is just amazing. She responds to emails and phone calls so quickly. She is so patient while explaining procedures and processes. It is a real pleasure dealing with her. She really is so kind. She helped me reduce costs and hassle. I had my doubts about dealing with this company that I had never heard of. I was pleasantly surprised at the level of service and transparency. This company is so lucky to have her!! Thanks Maricel!

Incredible service,amazing in this time and day.

I have recently had a parcel shipped from the UK and the shipper had sent the wrong details for customs. I was fortunate enough to deal with Maricel Mendoza who very quickly corrected the mistake.
Maricel Mendoza then went out of her way to make sure I had the best experience possible.
Thanks very much!

Received in my mail invoice regarding taxes and duties. I had some questions, called the numbers provided by ez clear, very friendly staff helped me with my concerns, specifically ms. Mericel was a great help and sortet out my packages. Very friendly staff and services unlike ups and other services around. Thanks

This is my first time doing a review here. EZclear is a scam. Please google it. There are also YouTube videos talking about this scam. I bought something from look fantastic from UK. I received an email from EZclear. They charge very high fees. And duty and custom charge is calculated at a higher rate than that what government would charge you. Please contact look fantastic and make a complaint if you receive EZclear email.

Great customer service rep Maricel . Very helpful and concerned about customer needs. Paying with Ezclear was smooth and convenient since you do not have to go running to Canada post. You can pay anytime online and shipping was fast and on time. I highly recommend and was impressed with Maricel she assisted with the process step by step.

Maricel Mendoza was awesome! She is super fast and extremely reliable. Thanks again.

I have had a great experience with them as they always help me with all my packages! Maricel is the best and always looks after me!

Will continue to use them to clear all my items! Thx

Maricel dealt with my queries expediently and professionally. The service given was excellent. Maricel was very knowledgeable and friendly. Thank you!

Canada Post made an error and did not deliver my package. It was en route to be sent back to the retailer in the UK when thank goodness Maricel from Citilogistics found it and reached out to me! She was incredibly helpful and has redirected my parcel back to me. Canada Post was useless and incredibly unhelpful. Thanks Maricel for helping me fix this situation and being so prompt with your replies!!!