EzClear Reviews 106

I have been dealing with the Company at which I placed an order with for approximately 7 business days now, as my parcel was imported to Canada 7 business days ago. I had not received any update from the Company or Courier in regards to the whereabouts of my parcel. I had figured I would need to pay duties/taxes on the goods being brought in to Canada however, was not made aware of this 7 business days after being in Canada. I contacted the customer service email of Courier Company as I could not beat around the bush with the purchasing Company any longer. I chatted with Maricel Mendoza. Her services provided me exactly the information I required for my parcel to continue being processed. She was quick to reply, straight to the point, and got guided me through the fees and payment process in order for my parcel to be released. Thank you!!!

Maricel was fantastic in assisting me with an issue, full of advice on the various options and issues. Thank you.

I purchased items from the UK and they came in 2 packages with the wrong value and thus, the wrong duty and taxes attached. EzClear fixed the problem (that they did not create) very quickly and without any additional aggravation to me. Maricel was wonderful to deal with. I hope EzClear understands what a valuable employee they have.

When I saw this company pop up in my email after ordering a pair of pants online, their name alone seemed shady. After finding out it was indeed an actual company and not a scam, I proceeded to read the reviews. Sure enough, the rate EZ Clear would have charged me to clear my package ended up being more than twice what customs did: I went directly to CBSA and they charged me 27 dollars, while EZ Clear wanted to charge me 70. Scummy. The only thing I'll say to their credit is that when I asked them to let me pay my own brokerage fees they responded promptly and without hassle. Still, I wonder how much they make off of people who don't know any better.

I read too many bad reviews and thought it's time to provide my honest feedback. I had ordered some stuff from UK which was shipped in 4 packages. Before I proceed, for people like me who do not know, EzClear collects the duties and taxes and submits to CBSA. They do charge their processing/admin fee in order to do this work (which naturally is based on their business work processes). Also for someone who wants to avoid these charges can always visit CBSA in person to get their shipments cleared out.
Anyway, so when I received the payment notice from EzClear, I left them a voice message (on weekend) and they texted back saying someone will be in contact on Monday. On Monday throughout till Thursday, Maricel was in contact, helping me clear out the packages. It turned out the supplier had entered regular retail prices instead of the sale prices which were causing duties and taxes to be too high. She provided all the documents I needed to get self-clearance from CBSA (which went by smoothly as well). What I appreciate is the prompt email responses and also a courtesy note to waive off the other admin charges since my packages were split by the supplier. I even spoke to her on the phone to understand the issue in detail. In terms of customer service, great job Maricel!! I don't think these people put your packages under 'hostage'! They are the liaison between customer (us), CBSA and shipping companies. So thank you for helping me resolve this in a timely manner.

I ordered a package from the Michael Jackson Europe store. Once it arrived in Canada I received an unexpected email from a company I had never heard of: EZClear. The email enthusiastically told me I could easily pay my duties and customs through them, that they had calculated the duties for me, and all I would need to do is fork over 24 dollars in "administration" fees. Immediately I was extremely suspicious seeing that I had ordered many international packages and every time I just went to the post office to pay the duties directly, no "admin fee" necessary. It was only through previous reviews on trustpilot that I learned I (obviously) did not have to pay them a dime, rather I could self-clear the package myself. EZClear DID NOT make this option available to me (shady!). I informed them of my intention to self-clear and their support person Maricel actually did give me the papers to do so (to my surprise). I drove the my local CBSA office to self-clear my package. Surprise 1: The CBSA officer was legitimately confused at the bogus admin fee EZClear demanded from me, and told me he hadn't seen anything like it. Surprise 2: EZCLEAR CALCULATED MY DUTIES WRONG!! Instead of paying them 58 dollars, I directly paid the CBSA 30 dollars, well worth not paying this company at all. The bogusness, however, did not end there. I emailed Maricel my CBSA receipt, and he said he would then clear my package for delivery. One week goes by. My package was nowhere to be seen and I was still receiving emails reminding me to pay them the duties and their made-up fees. I emailed them asking what was going on. Maricel apologized for the "mix up" and finally gave me a Canada post tracking number and confirmation of delivery. For a whole week my package was just sitting in their building, even after I paid all of the relevant fees. I honestly would not put it past them to have held on to my package out of spite for not paying them. Either that or they just forgot to deliver it. Either way, extremely poor service and an utterly useless company all around, they delayed my package a full 2 weeks and for no reason whatsoever. I will be much more careful before I buy things online now after dealing with something like this! Hopefully Maricel gets another job...

Maricel Mendoza was incredibly helpful in tracking down an order.

She was kind, patient and incredibly efficient. I would happily work with her and her company again!

I dealt with Maricel Mendoza over the span of a few days, and was very impressed with how helpful he was. He went above and beyond to ensure I was satisfied with my experience, and to ensure that I was able to track my parcel when it switched to Canada Post. I would highly recommend dealing with him and EzClear.

Previously I wrote a review on here communicating my dissatisfaction with this company, believing it to be a scam and them holding my parcel hostage until I paid exorbitant fees (import fees were 80% of what my original product cost-which was clothing of value $32 CAD). I was extremely peeved to say the least.

After talking with customer service personnel, they explained the breakdown of fees and agreed the brokerage fees (which is the bulk of what I owed) were ridiculous for my priced items.

It is still quite annoying to deal with, however the customer service was excellent and should anyone have any concerns they will be able to help you out and explain things. You also have the option to send the items back or self declare, if a CBSA is nearby. It is not solely their fault for these fees (which they will explain) either, and I believe the parent company from which you order should also bear some of the grief since they obviously are not doing their part on informing their consumers adequately.

Excellent stuff.

Excellent service !
Réponse rapide et précise , je recommande fortement cette compagnie.

I purchased items from the UK- I have a full understanding that when I ordered I would be subject to pay both duties and taxes, no different than if I was to cross an international border and cross over into Canada. I work full time, the duties and taxes were calculated properly, I did not get any charges from the broker, and there was a small administrative fee from Ezclear. Well worth every penny not having to drive with the price of gas to the nearest Customs office.
Very happy with the service, very happy with how efficient the process went and very happy with my purchase.

Ridiculous prices. Save money and go to the CBSA yourself.

EZ Clear like to charge me pretty much the same amount as my package's worth... I ordered a pair of boots for $40, and they tried to charge me $30 on top of that?? No thank you.
Last time they did this I self cleared and the post office didn't charge me ANYTHING.

Clear it yourself ladies and gentlemen...

Exceptional customer service. Maricel is truly one of a kind. Ive interacted with her on numerous occasions and she always goes above and beyond in explaining where or what is going on with your package. If there are any delays or issues, it is usually because of customs delays and other factors that don't have anything to do with Ezclear. Plus, you can pay off your duties with PayPal which is always a plus!

Today I called EzzClear pertaining to two orders I had made. I called but got no answer, within a short while I received a phone call from a customer rep named Maricel. She explained in full detail what was going with my packages and what I needed to do to have the items cleared. She was great! I really appreciated how she took her time to explain everything for me!

After reading the reviews online, I was actually quite hesitant to proceed with paying charges and decided to try self-clearing. I went to CBSA and had the worst experience ever, they didn’t read the documents properly, they didn’t let me pay my taxes, I had to wait a really long time to get it and ended up not being able to pay my duties. I called Ezclear and they were actually really helpful and explained the process and proceeded to pay with them. Self-clearing is a long and tedious process and wastes so much time and effor and i’m sure for everyone it’s much easier to pay through and worth every penny of the admin charges because they seriously save you a lot of time and effort.