Eztoned Reviews 

488
•
TrustScore 3 uit 5

2,9

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Commande passée fin Mai, aucun retour concernant l'expédition du produit. 3 relances restée sans réponse. Si je n'avais pas utilisé mon compte PayPal, je n'aurai jamais été remboursé. Je ne sais pas... Toon meer

Beoordeeld met 1 van de 5 sterren

After two months of waiting, getting only two replies out on five inquiries, without any answer on when I will receive my order, I still have not received my order. The website at this moment is still... Toon meer

Beoordeeld met 1 van de 5 sterren

Not refunding for 2 months now! Placed an order on 9th December, no communication untill 21st Dec, on the website is still showed "processing" or similar. As it was Christmas present, asked fo... Toon meer

Beoordeeld met 1 van de 5 sterren

This is a scam i purchased EzBar V2 Home Workout System months ago my money has been taken but never got my product, emailed got one response telling me products have a delay of 5 - 12 weeks shipping... Toon meer

Bedrijfsgegevens

  1. Fitnesswinkel

Informatie afkomstig van verschillende externe bronnen

Achieve your fitness goals with us, anywhere you go!


Contactgegevens

2,9

Gemiddeld

TrustScore 3 uit 5

488 reviews

5 sterren
4 sterren
3 sterren
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1 ster

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2,9

Alle reviews

(488)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

A very versatile piece of kit

A very versatile piece of kit, seems sturdy and well made. I’ve been using since I’ve got it and it works just as well as weights, if not better due to that fact you there is an entire library of exercises you can access for free. Customer service is top notch as well.

8 januari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ezbar

Ezbar

Nice product, very good quality , does what it needs to do and very good costumer service :) I’m happy!

7 januari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Awesome

Great quality very happy with the kit and I came super quick too, I recently got a job in a control room working shift work and got it to keep me active on my 12 hour shifts.

5 januari 2022
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Great

Great, well built. The only thing - can there be a heavier band like 80lbs? I don't want to have 3x60lbs just to squat, it's hard to tread on them.

1 januari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best measures towards client satisfaction

Edited: after my review yesterday, they came up and offered a 100% refund - I didn't expect this measure, and it is definitely the best follow-up I've ever experienced towards client satisfaction! Thank you!

29 december 2021
Review zonder uitnodiging
Logo Eztoned

Antwoord van Eztoned

Hi Dimas,

Thank you for the feedback. Our apologies regarding the matter.

We understand that this entire experience has been negative for you and we take full responsibility of the situation. We shall not only let you keep the kit but also offer you a 100% refund on your order.

We had responded to each of your emails and even explained in our email prior to reshipping that it is genuinely an unusual situation for us that your shipment was delayed by the carrier in Germany, as normally the packages reach on time once shipped but unfortunately that had not been the case for you.

Hence, to resolve this matter promptly we offered a reshipment, we are not intentionally trying to cause delays. We said "don't worry" as a reassurance that we are here for you and we were willing to solve the matter, not as a dismissal of your concerns, and as you can see on the reshipped package, the tracking results are updating in a timely manner.

We cannot send an email for each tracking update since that would mean several emails being automatically sent for every minor update on the package, therefore we had provided a tracking link, we've found that the vast majority of customers have preferred this method since they are able to check the tracking details at their own convenience without us constantly filling up their inbox, and limiting our shipment updates to "Your package has shipped" and essentially "Package delivered".

Regardless, we would like to apologize again and hope you are able to make full use of the kit when you receive it.

Beoordeeld met 4 van de 5 sterren

No muscle left behind!

This product is awesome! First off, the quality is “chef kiss” perfection. It’s well made, durable and ready to rumble. The book of exercises was a great addition as I’m not the most knowledgeable in building gains.. but that book is like a home gym bible to me now. The only reason I’m not 5 starring this bad boy is because processing of my order took a little while and there wasn’t much communication throughout the shipping process.

26 december 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing

Customer service was great. Plus the quality of the equipment is very good and it is very very useful. It provides a variety of exercises and is really good for a home workout. Really loved it and am training with it basically every day. For sure will recommend it for anyone looking to build his or her body.

25 december 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Pure excellence

The customer service team is fantastic, they answered my questions/concerns in less than 12 hours. On Christmas eve!!
The product itself is amazing once you know what to do. Lots of possibilities in the book they provide to create your own routines.
The shipping was pretty quick to Canada too.
I'm very glad I took a chance with this!

25 december 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Customer Service

I recently emailed Ez tone regarding shipping times. My questions were answered promptly and efficiently and the breakdown of shipping details to New Zealand was freely given. They were happy to refund the express delivery services I paid for.

My EZbar system turned up within the detailed time they explained through my email. Which was a couple days before Christmas (today). I am ecstatic that the Christmas present arrived before Christmas.

Lovely to deal with! A+ service

22 december 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great product!

First time that a youtube ad incentivized me to buy something but the product is great, I have access to an onlime video library with guided exercises and EZ Toned really cares about thei customers' experience.

22 december 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great quality product

Great quality product, nicely packaged.
Product is very robust and easy to use.
Good range of weighted resistant bands.
Wish I had got the product ages ago.
Definitely recommend.

22 december 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very good product

It's a very good product, easy to install. I can se the results of my body in just one week. I'm very satisfied. Buy this product and enjoy. Bye GonZalO

20 december 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Slow responses, tracking numbers don't exist.

I first ordered this with 5-15 business days shipping. I wanted it fast or I wouldn't of got it. After a week or more I had no message saying it's sent. I reached out to them and they said they hadn't even got any product in stock and we're waiting delivery. (How about not advertising fast shipping then) Now I have had a tracking number for over 2 weeks that has no information on it and that the courier website says doesnt exist.

Update 19/12
It's true. I guess ur not a scam. But it took me writing that for you guys to reply to my last couple of emails and also in no emails have I been offered a full refund. It took this review for u to actually reply to me regarding how the whole shipping thing works so please don't act like your customer service has been amazing and that you have been waiting for me. But I will aplogise for saying Scam. I don't believe you are. I just wasn't getting replys until I did that

18 december 2021
Review zonder uitnodiging
Logo Eztoned

Antwoord van Eztoned

Hi Greg,

Thanks for reaching out. Our apologies regarding the matter.

We understand that you've had a negative experience with us and we've explained to you the situation regarding the delays shipping to New Zealand.

We're even offering you a full refund option due to delays you have faced and we're waiting for a response from your end.

We've responded to each of your emails as and when you had sent them, and if we were a scam as you say, there wouldn't even be anyone here replying to you. 😅

Regardless, we apologize again for the delay. Let us know how you would like to proceed in our latest email to you.

Update: The second to last email that you sent was a response to our email before that. The email you sent after that was responded to. We're still waiting on a response from your end, please confirm on the email chain. We apologize again for this entire experience as it has not been ideal. 😊

Beoordeeld met 5 van de 5 sterren

Love it!

I bought this for my brother's birthday as we had decided to cancel our gym memberships during the pandemic. We found that there were quite a few things we just couldn't do at home and this product filled in all those gaps.

17 december 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very good product

Very good product. But there should be also a training book for using the EZbar as well. What exercises you can perform with the EZBar as well.

13 december 2021
Review zonder uitnodiging
Logo Eztoned

Antwoord van Eztoned

Hi Mikus,

Check your email, should help with the EzBar exercises. 😉

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