EzyBook Reviews 5.759

Horrendous wait time and communication. Never booking with this company again , waited up to an hour for our car whereas every other company were efficient in the meet and greet area.

Worst ever “meet and greet” experience. I wish I could give a negative rating. They don’t deserve one star.
The only thing that’s easy about this company is paying them.
I chose them because their advertising stated that all airport costs were included. They are not.
When I phoned pre-arrival, they told me to go to the wrong terminal, then dropped the call when I query this. I had to phone back twice – not easy when you’re in a hurry to get to Heathrow.
When I arrived, I was told I had to pay the extra £7.50 parking ticket. There was no check over the car.
When I returned, the experience was even worse. My calls were repeatedly dropped. Eventually, I contacted them via WhatsApp. A driver arrived c35 minutes later. It looked like they had been off-roading my car. Every control and setting had been changed, including heating, radio, steering column, satnav, seats - and the driver’s seat was soaking wet. And yet another £7.50 parking ticket to pay. So that’s an extra £15, to hand your car over to a bunch of goons who obviously like to play around with every possible feature on your car.

I used the park and ride option. Apart from going into the wrong car park from the roundabout, everything went smoothly and the staff friendly and helpful. I would definitely recommend using them and the price was competitive too.

Excellent value, very efficient service from car drop off at parking area to airport terminal and return.
On return we were met by attendant with car keys and we were on our way home!
Excellent!

I was really happy with the Meet,&Greet services. The drivers were on time and polite. I will definitely go for Ezybook next time also.

Great price and efficient service. Just what you need for Luton airport parking. No long wait for transfer back to car park.

Its easy to book and the driver was polite

Won't give my my refund even though I paid extra for cancellation insurance,They just fob you off saying its 7 to 14 days for payment
Then after that it's 1 to 5 days
Then they will ignore you completely
There is a Facebook complaint group about this company they are that bad,Some people even having cars wrote off with no compensation,They leave your car on streets and driveways all over the city
Pay the extra airport charge for peace of mind is my advice

Booked Heathrow airport Meet and Greet parking through a recommended provider on their website. The provide Lion Parking damaged my car and when I queried about the damage I was asked to take a picture and send an email. This was on 9th Nov, since then I have been constantly chasing every other day via phone and email but no response at all from either Ezybook or Lion Parking.

Headline price should include airport drop off charge (£6 each way) strongly recommend you take this into account when booking.
They did the job but to say driver is " friendly " is simply not true...certainly for us when we were taken to airport. Generally maybe I expect too much but this is the most basic airport parking I've ever used. Wife was concerned for safety of the car aa it's left in a dodgy looking car lot. Minibuses have seen better days- amazed they have MOT
They used Bee parking for us
Link sent by them for review does not allow anything but 5 stars- seems a bit off too

We have used EzyBook.co.uk a few times now and always found them easy to use without any problems. Drop off and pick up both without any delays. We will be returning to this company again.

Waited nearly an hour for the car to be collected upon departure. When receiving the car upon arrival, it was absolutely stinking dirty (outside). Customer service was extremely rude throughout and not helpful at all. All-in-all gave the most unpleasant experience and added unnecessary stress to our holiday. Would not recommend.

Great value Meet & Greet - Simple to use, phone answered quickly, easy drop off, contact details provided for return.
Sign to hand over key with entry receipt.
Our car was delivered within 5 mins of arriving at Car park to collect upon return, check car over, Sign for key handover, pre registered for barrier to leave
5*

Crooks and liars. Booked airport parking at Heathrow and paid for the cancellation option as was waiting for surgery. Had to cancel and emailed them to refund the payment to card but they were pressing me to take a credit note. I made it clear I wished to have a refund and never heard a thing from them, despite contacting them again a few weeks later to ask when I would receive my refund. No answer again, so I advised them I would be raising a dispute via credit card resolution and gave them a deadline. They came back to me on the deadline date claiming they had processed it that day and it would be on my account in around 5 days. Never received it and have now had to raise a dispute via Amex.

Pick up @ LHR was ok ish, about 10 minute wait , driver was nice & friendly...but had to wait 35 mins on my return for delivery of my car early in the morning in the cold exposed car park

Hi
My experience with this company was great.
Car left in the middle of the night , collected 4 days later from the same spot, they were there on time and the car was looked after , with no extra miles on the meter or any scratches . We are very happy as the service was also very cheap. Will use again for sure and we recommend it to all.

I booked with EzyBook for the first time. I found out after booking that it’s Lion parking I found them to be an excellent company. When We arrived we couldn’t find where short stay level 2 parking was as we had took the wrong turning I called them they explained where to go. We only had to wait for the driver for about 10 mins. I also missed a call from them so called them back thinking there was something wrong but they were only telling me not to forget to pay for the parking for the wrong turning we had done which was the drop off fee. I thought this was so good of them to tell me. On our return we had a 2 1/2 hour delay but as soon as we got our luggage I called and they said they were busy but would get a driver as soon as they could I assumed we would be waiting for a good while but he was there within 10 minutes. Every time I spoke to them they were very friendly and helpful they definitely deserve a 5 star from me.

We were really looked after and when late on arrival back still looked after us . Very satisfied thankyou

Be careful they charge for airport entry and if you cancel it there is £15 administration fee, I was also waiting 45 days for the refund.

Excellent service from beginning to end will defo use again!