EzyBook Reviews 5.760

Excellent service from beginning to end will defo use again!

Like many I was lured into booking by the cheap price. But please please please do not ever consider leaving your car with these people.

We arrived at Heathrow Terminal 3 and was told to phone a mobile number 30 minutes before which we did. We was told somebody would be there to collect the car but when we arrived we had to wait another 45 minutes for the car to be collected which resulted in Is nearly missing our flight. (This is the least of the stress and worry)

Our car is fitted with a tracking device and we also had an Air tag attached to the key. When we arrived at our destination we noticed that the car was being driven around London! We were told that the car was being taken to a compound in slough which was an utter lie! After phoning to question why our car was being driven around london we were told that it wasn’t after I stated I’m viewing it on the tracker he told me not to worry and that it would be with me on Sunday at the airport?!?!

The following day we’d realised that the air tag attached to the key had been disabled and the car was now parked at a tyre fitting/scrap yard 10 minutes away from the airport. This was a bit more of a relief knowing it was closer to the airport but still not where it was intended to be parked.

The real trouble came on collecting the car. We waited 2 hours for the car to be collected. 5 minutes before the car arrived an Asian guy called and told me I had to give the driver a £10 cash tip to receive my key and the car! At this stage I agreed knowing full well that I wouldn’t be Handing over any cash but wanted to keep them happy just until I had the car back in my possession.

When the driver arrived he jumped out of the car and ran! No words exchanged. Never seen the guy I could have been anyone! No paper work he just ran away!

Upon inspecting the car we now know why he ran away and disappeared into the stairwell on level 4.

The car had been turned upside down. A pair of beats headphones had been stolen, loose change and a couple of small notes had been taken from the middle of the dash. All of my cars possessions had been tossed into the boot of the car.

The seat covers had been tampered with so they could check the back pockets of the seat! The car was filthy, littered with dirty tissues, McDonald’s wrappers.

Also in the boot of the car I found a pair of lady’s shoes and a car tyre air pump?!

I phoned the number to try and explain but he called me a liar and hung up the phone.

After discovering all of this we took a drive to the tyre/center and scrap yard where the car had been for 2 days!

This for us was a really good experience. Arrived at the car park and was greeted by a friendly attendant who took my keys. Short wait and quick transfer to the airport via minibus. On our return our flight was significantly delayed. Sent a message on whattsapp before leaving our hotel and received a fast response telling us not to worry and phone them when we finally arrive. On arrival, collected from the airport and taken to our car. Keys handed over. No hassle whatsoever. My daughter needed the toilet prior to leaving and she was supported with respect. I was very happy and would use the service again.

This company is a joke dont book worse ever.
I will start of by saying I've booked many car parking and have never come across one like this where you have to paid for entrance and exit which adds another £14.50 on ur bill.
I always take a picture of my miles and petrol before I leave and when I come back please tell me why there was over 20miles used on my car over the time it was left. When I phoned the company to ask they said only 3miles should be used and to contact companies and still waiting for a reply im asking back for a full refund. DONT BOOK

Excellent service… Drop off, pick up and communication all brilliant. Have used EzyBook for airport parking few times now they are brilliant. I will always use them.

Good service

I'm very angry with these guys because they disabled my dashcam, removed and lost my sd card. When I called to question this, they said that they disable all dashcams to protect the privacy of their premises. Dashcams in parked cars do not record anything, do they? I wonder what it is that my dashcam captured that they didn't want me to see?

It's really easy.

Good response in updating the status of driver. And prompt with timing.

Straightforward, economical and professional service. Have been using them for year
Never had any problems. Highly recommend.

Excellent again used these guys several times no issues

Great service, punctuality of drivers, easy to follow instructions

Very easy booking process and Service from the company was great. Very close to airport terminal 4. easy transfer to airport through mini van. plenty of space or your luggage. Great response when receiving from airport as well. well communicated.

I am writing this review based on the complete failure of Ezybook's post-cancellation service and financial transparency. The refund for my cancelled booking (EZY-376425) was confirmed by their agent, Anna Anderson, on September 17, 2025. It is now over four weeks later (October 30, 2025), and the funds are still missing.

After contacting them regarding the delay, Ezybook Customer Support claimed "technical issues" but repeatedly refused to provide the Acquirer Reference Number (ARN) or Transaction Trace Number—the standard banking code required to trace the payment.

This refusal to provide essential financial tracking information is unacceptable and demonstrates a fundamental lack of transparency and financial accountability. I was forced to send a final formal demand letter which was ignored. I am now proceeding with a chargeback through my bank and reporting this issue. Avoid Ezybook.

I used Ezybook for the first time and it was a good experience. Not only competitively priced but very helpful staff and only a few mins from the airport

Have used EzyBook a couple of times now. No issues at all. Communication has been straight forward and always got very good value for our money.

we have booked here many times and have always been happy with the service provided no concerns to be raised

Took duplicate amount of my credit card, still not refunded that over 2 weeks saying they are having issues with there payments. Also cancelled booking because of this, offered me a credit or refund for original purchase. Asked for refund; haven’t emailed me back or given my money. Do not book with these.

It was an excellent service, I have used other services but this is the best

Very well priced, shuttle service to terminal 4 was prompt. Even gave our car a quick wash on collection!