Factoryclear 

My heart just dropped reading these reviews because I'm realizing that I in fact have been scammed, I had the same thing happen to me my package was said to have been delivered on July 4th at 17:00p.m. at my porch, door or mailbox, well first of all it was only 15:00p.m. when the email came through stating it was delivered, so of course I notified the site and they are saying to check with my neighbors and the company was denying a refund but was willing to send a package that would require a signature, I have asked twice for the carrier that supposedly delivered my package but that info has not been provided!!!! I'm so upset because I've waited over a month and was so looking forward to getting the pieces I ordered and now the realization that I may not get my money back or get the pieces I ordered is down right angering, I don't have money to throw away but I guess the old saying "if it seems to good to be true it probably is rings true!!!

UPDATE:

After posting this review, contacting my credit card company and also notifying SHEIN that this site was impersonating them - I immediately received my refund from my credit card company...and factoryclear still continued to send me emails offering to send another package or wait it out.

****

Ordered products on sale-- the more you added to your cart, the less items cost, so I added about 30 items for around $60.

I placed my order on 6/5. There was no update in my order after a week, so I emailed to get an update. They apologized and updated tracking to say that my order was being put together (which was a repeat update from the week prior).

On my order page, it says free shipping and DHL was the carrier at 3-5 day ship time. However, as the item supposedly came into customs in Los Angeles, it was sent to USPS, not DHL. After a few more updates and weeks later, I received notification yesterday (July 4, 2023), an entire month after I ordered, that my package had been delivered in or around mailbox, front porch or courtyard.

I hadn't received a package, but, just to be sure, walked all around our property and checked in with neighbors, but there was no package and they had no proof of delivery other than the updates on track678.com

In addition, July 4th is a federal holiday and USPS does not deliver. And since the shipping said USPS delivered the item, there's no physical way it would have been delivered on the 4th od July. AND they would be able to provide me with a tracking number via USPS. They have not.

They emailed me back after my complaint was made, stating the shipping company was unwilling to refund the money, so they wanted to offer other solutions like sending my items again at no shipping cost (it's not clear if they would charge my card again for the items) and have me sign for it or, if I declined, they would continue to "search for a solution." I'm sure if I offered to sign, they would send me a ring like others have stated.

The only solution I need is to have my money refunded immediately or a dispute with my credit card will be filed and I'll get my money back that way.

Fun fact - you only have 60 days to file a CC dispute for items not received and 120 days for damaged items. Since it took them 30 days to send me the fake delivery notification, it would likely take another 30 days to get another notification and still no package which would push me over the threshold of the 60 day mark to file a claim.

Be advised that they also have several different website addresses for customer service: Info at factoryclear.com, factoryclear at lipidity.com, factoryclear at lixvb.com (sorry, trust pilot does not allow email addresses in reviews)

Bought several things June 6th 2023. They said it was delivered yesterday July 4th 2023, left by the door, courtyard or porch. I didn't receive anything..Straight Scam!!

The worse website .. false tracking number .. DO NOT ORDER FROM THIS WEBSITE..SCAM SCAM SCAM 😳

I ordered a skirt
It didn't come. Now they telling me that it was delivered 31days ago. But it didn't. I do have a camera and can see if someone comes near my door. This site is a scam

This site scammed me out $139
I'm a low income individual. I saw the site and decided to buy somethings for my grands. I'm very upset to the point of tears. I cry silently about my money being taken. They sent me a phoney ring I sent it back with a signature required. I'm only a hour away from the address on the box. I'm going to make it my business to go to the address . Next Monday.

This site is a scam, I placed an order in May. Just received a box two days ago and they sent me a ring. I did not order a ring and it's worthless. I want a refund.

Is it possible to leave 0 stars .scam . Does not exist.

Company keep saying they have sent out my order. They give a tracking number and a site to track it with but the site say no such order exists.
Company keep saying “be patient please. Just a few more days”
Be wary.
I reported to the credit card company. All of a sudden they were going to resend all my order.
Several weeks later they are still saying to be patient and again given a tracking number to a company that just say they are merely a tracking company and nothing to do with them.
The first parcel was allegedly delivered to an address some eight miles from me in the middle of an industrial site.
They suggested I went and asked around there if anyone had seen it!!!
Avoid at all costs. Liars and cheats.