Falk Cookware Reviews 

Das Produkt ist vom top Qualität und sehr robust. Eine Pfanne die Generationen überleben wird. Funktionalität hat alle Erwartungen erfüllt. Die Lieferung hat super und schnell funktioniert.

Schnell, zuverlässig

From, Order to Shipping, ever time informed. Great Job! About the quality, also 5 Stars! Thanks

Prompt delivery and well packaged.
Excellent product - already have several pieces that are kitchen work horses.

Fast shipping, great packing and lovely cookware.

It was a very smooth experience ordering cookware from Falk. I've chosen the copper core series (for gas) and bought myself a small but versatile selection. They were very well packed, shipped quickly and based on a few tries, very high quality both in materials and finish. I found this combination of simplicity and high quality really really attractive. Would I recommend the CC series? Of course, yes!

Really wasn't sure what to get, the collection breakdown really helped.

And classical colour now goes with the kitchen.

Nice one!
R

Société pas fiable qui ne respecte pas les délais. Pas utilisable pour les pro, juste pour la cassolerie deco a offrir.

Surprised nobody has written a review yet.

I ordered a risotto pan in February and the customer support was directly with the director, Neil Corke, who had a level of service that was way above most other companies. He usually answered very quickly (I was slow on most occasions), and was very flexible when it came to my convoluted order wishes (for example, paying now and receiving much later), all while keeping a personal tone. I value when my correspondence with a company doesn't feel like somebody is pre-generating responses through AI. All in all, it was a very pleasant experience.

This is the second pan I have purchased from Falk Culinaire and I continue to be amazed at the world class quality.
On this occasion I bought a 20cm Saute Pan and it is a 'thing of great beauty'. The quality cannot be faulted in any way.
The pan has a bit of 'heft' to it which I appreciate and it sits really well on the hob.
I am slowly building my collection as and when finances allow as these pans don't come cheap. That said I am quite content with my purchase as each pan comes with a lifetime guarantee.
Recommended?...yes very much!

Having tried various cheaper pans I decided to go for one that was thicker in copper along with the stainless steel, wished I had gone for this quality from the start

The heat transference is excellent, providing a full even cooking experience, not just a centre spot

Easy to clean if you have experience of stainless steel, prompt delivery

Very happy with purchase, looking to add other items in their range over time

You can get very similar performance from high quality tri-ply using the same amount of aluminium instead of copper (e.g. Samuel Groves) and that comes with a lid and is cheaper.

But if you really want copper, this stuff is 10/10 and the delivery was prompt.

The middling review is the pricing. In the past few months there’s been two occasions where everything on the UK site has been reduced by 25%.

I hate when companies do this because it just shows they’re overcharging for the rest of the year and could just charge 18-20% less all of the time.The sales also go beyond the end date countdown they put on the site.

Good products, I just dislike the sales tactics which feel tacky for such high end goods.

Site sur lequel j'ai commandé deux poêles à frire de la marque Falq, série Flandria.

Commande sans problème en ligne et communication excellente sur le suivi réservé à l'achat, puis à la livraison.

La commande a été livrée en Belgique, en veillant à un départ de ce pays (les articles sont fabriqués en Belgique). Pas de frais de douane, donc.

Emballage correct à l'intérieur, même si la boite était un peu grande et donc, un peu endommagée à l'extérieur. Les articles étant bien emballés à l'intérieur, ils sont arrivés en parfait état.

Les poêles sont parfaites et répondent bien à mes attentes au point de vue utilisation et répartition de la chaleur, pour des cuissons parfaites.

J'aimerais commander plus d'articles de cette gamme, dans le futur.

Upfront I'll say that I love both the pans I got - the internet special saucier and the cooper core frying pan. Not crazy about having to use the EU website to order because the UK website hasn't been updated to include the range with stainless steel handles ... but the pricing is close enough and they use interbank exchange rates so I'll live.

Where things got strange was in the delivery process. For the first pan the time between order confirmation and delivery was 2 weeks with no updates from the company till I prodded. For the second time the lead time was even longer, about 17 days. This time I didn't bother to follow up.

With both pans the shipping firm was something other than Falk Culinair and not the same firm both times. The first time shipping was via Parcelforce. With the second shipment I was sent a tracking number for Parcelforce that was in fact for UPS which delivered the item.

Both pans arrived in low-end cardboard shipping boxes, wrapped in plastic/ bubble wrap and without a Falk branded presentation box inside. For avoidance of doubt, both were in perfect condition.

Again, I love the product and probably will order more as money and space permit.

I bought the Falk Fusion sauté pan after receiving another Falk copper pan. These products are obviously of a certain price, but they are not only stylish, they are a pleasure to cook with. I was surprised to hear about the bad customer service. On my side, Neil has been very good at communicating and very responsive to messages. I even got a picture of the pan being made as I believe it was one of the first of the series.

I hardly ever write Trustpilot reviews - only when the service is exceptional or atrocious.

I have purchased lots of Falk products over the years and have found Falk to offer exemplary customer service including: timely delivery, fantastic products, exceptional communications and outstanding customer support.

I recently had an issue with one of their products long after I purchased it and Falk went out of its way to resolve it. Not only was it to my satisfaction, but it also exceeded my already high expectations.

If you are looking for a quality product that will last a lifetime from a company that actually cares about you as a customer you probably can't do better than Falk

RFL

I have bought a number of these pans over the years and the quality is excellent. They are a little on the heavy side (due to the use of high grade steel and copper) but the performance is outstanding. Also the customer service is first rate. I wholeheartedly recommend this product.

Top Service
I have get the rough Pfanne and sending it back and in 4 days I get the right one

I purchased 4 items on Black Friday from Falk UK store. There was an incident, a sudden strike at Aramex. They hold the package for one month, but this incident looks suspicious. It had not happened before and had an unexpected result. After i receive it, I discovered two items that appeared to be a manufacturing defect. One lid looks like being hit by another sharp extreme force such as a hammer. Another lid has an uneven rim "cannot" happen but only by defective manufacturing. All items are perfectly secure shipping, and this damage is not a result from currier.

I sent sufficient evidence, such as photos (i still have them), to Falk UK as proof, but denied these facts, and put blame on Aramex, asking me to get a refund from them, which is an unfair and false accusation. Falk in the UK refuse to accept any returns or refunds, in excuse of a one-month pass. They refuse to accept the strike incident is a legitimate excuse, which is very unfair, particularly the damaged pans due to manufacturing defects.

A more shocking surprise, when I notified Falk at headquarters in Belgium, not only did they know everything in advance and reject my claims, but also threatened me to take action against me if I revealed this information to anyone.

This company is unreliable, untrustworthy.

I have lost all the money i paid, the items are unusable, and no one is helping me to solve my issue. I never had this experience before from any company I dealt with before.

Please be careful!