Familynow Reviews 

I wrongly press to join was not aware I had but contacted customer service and the subscription was canceled and a refund given happy with the outcome we don't watch films on TV so not needed.

I cancelled the £.01 initial subscription on 3rd August but was than charged a full monthly subscription only five days later. The company argued that I must have accepted the subscription agreement which was a blatant misrepresentation. Having pointed this out I am now awaiting a refund. Beware!

Similar to another posted review.
I was targeted by this company by taking £29.50 monthly from my account! I was at a theme park with my kids and scanned the QR code on my ticket as advised at entry to retrieve photos that were taken on the park rides. A pop up then appeared on screen asking for 00.1p to subscribe to what I thought was the theme park's photo web page so I could retrieve my photos. I was then asked for my name and date of birth to confirm who I was. I have done this before with other companies so didn't think anything of it until today I was contacted by the fraud department of my bank to see if I had authorised this payment as it has came up as a 'red flag' and possibly fraudulent company.

Luckily my bank has stopped the payment and have put the company under investigation! I would have never given them my bank account details so no idea how they received them.

A very misleading and fraudulent company which will go to any lengths including deception to think you are dealing with the same company on the QR code the signing upto an unwanted monthly subscription. I admit I am partly at fault for jumping in and subscribing but as I said very misleading as it came up on a theme park photograph site so a very sneaky a and devious way to unknowingly obtain money from the theme park customers and this is what these SCAMMERS do attract your attention and mislead you into giving your hard earned cash away!!!

Disgraceful and sickening behaviour from a registered company to deceive money any way they can from the public. Total Parasites STAY AWAY!
Total

If I could go lower than one I would, not to be trusted

I have no idea how I signed up to this subscription! I went to my daughter’s play and someone from the show handed me a A4 price of paper with a QR code. This was for a digital program.
I scanned the code thinking it was perfectly safe (1st mistake) as I was at a theatre with families and friends. I went through a series of questions asking name age etc… thinking it’s a security check as there were children in the play. It then asked me for 1p surcharge to prove my identity. I have done this several times before for various things (2nd mistake).
I give up on the QR code program as the show started and I didn’t want to miss it.

I then received an email buried deep in my spam folder welcoming me to the FamilyNow club and saying that it was a 2 day free trial and then £29.50 per month. Off course I didn’t see this email until they had took £29.50.

I contacted them by email asking to cancel my subscription and return the money they had taken from me by devious means.

They said I had agreed to it all and they had broken no rules/laws.

Whilst I am totally to blame for this as it was me that was to trusting at a time and a place where you think everything is safe etc…these devious little parasites will stop at nothing to find ways of taking your money when you are least expecting it!
The irony of it is they have £29.51 of my hard earned cash through a legal devious means.

I have since been on the familynow club to see what it is. They sell movies and shows that no one in their right mind is ever going to watch. But why would they, it’s a legal front for conning people out of money!