Fancydress.com Reviews 

Efficient delivery, good costume although the price was a little on the expensive side when bearing in my a few poor aspects to the costume but nothing that warrants a bad review yet cannot overrate it, also.

Having purchased a T-shirt for £24.99 this was delivered and was not true to size…. I returned the item in the exact same condition as received and at my expense of postage which was just over £5….. imagine then having the original postage being deducted from my money being returned so I actually received £19.99….. overall paid £10.38 postage for nothing!!! Be mindful when ordering and how costly returned items are

Good quality fancy dress costume. It looked amazing and was comfortable to wear.

I ordered the wee wolf 4-6years and its amazing my 4 year a girl loves it!
I also forgot to swap addresses when ordered and that was sorted first thing the following morning.
I couldn't be more impressed with the outcome. I won't be ordering my outfits anywhere else.
Thank you so much again

Wouldn’t give me a refund. Terrible customer service experience.

Costume jamais envoyé ! Aucune trace de départ de l entreprise
Remboursement spontanément proposé mais bien entendu ils ne remboursent pas les frais d expédition alors que le costume n est jamais parti ! 29€ non remboursé c’est rentable pour eux mais c’est du vol !

Decent quality costume for the price and good customer service. Ordered two Peaky Blinders costumes for the Immersive show. Quality was as expected for the price - you couldn't wear this to a job interview but perfectly fine for a bit of fun. We only ended up needing one costume, so returned the other unused and got a refund very promptly.

We had 6 outfits at a cost of £60 each. 2 were sent back due to lack of information on correct sizes to buy.
We was unfortunately told the time frame had passed for returns, after I’d sent them back. Since then we have not received the outfits in return or a refund with no one now replying back. Please avoid this company, 6 months later I am still chasing to no avail.
Poor staff and poor customer service after purchase.

I am absolutely in love with my Halloween costume! I cannot wait to wear it for my upcoming prank - it's going to be a blast!

The costumes I ordered were of excellent quality and were sewn perfectly. I received many compliments when I wore them.

Poor quality, Rip off

Ordered an outfit for a fancy dress party, but the item arrived later than expected (postal delays and not the company's fault admittedly). When the item arrived, the fabric was of horrendously poor quality, design and colour. The packaging left a terrible smell on the clothing when opened. Ultimately, it would not have been suitable for use anyway. Due to this reason, the item was never tried on and was immediately returned.

Upon chasing the return after a two-week wait, I was told I was not entitled to a refund due to a rip in clothing. How convenient that this was only mentioned after chasing the refund. Complete rip off and I would not recommend this company to anyone. Happy to take your money for a sub-par product, not so happy to refund for the poor quality items they provide.

Took too long to arrive. Paid 13.99 for next day delivery which didn’t happen - has been received back however no refund has been processed!! If no response I’ll have no choice but to claim back through the bank.

Very slow!!!

Trust worthy company, costume arrived quickly with special delivery. Costume was too small and refund was issued promptly. Thoroughly reccomend dealing with them.

I can attest to the horrible customer service. I emailed them within an hour of placing my order that I'd like to cancel it. Since their checkout page did not indicate the shipping time for "priority express" delivery, I did not find out until I received the order confirmation email that the item was coming from the UK and could take up to 10 business days to arrive once shipped. This timeframe is longer than standard shipping in the U.S. -- had I realized it was coming from abroad I would've made a different decision.

Regardless, they never replied to my cancellation request and ended up shipping the item ~2 days later. When I sent a follow-up email asking for a refund and/or explanation as to why my initial email was never answered, they rudely replied back that I should know that they can't stop an item's progress once it's been shipped. They didn't apologize for any miscommunication or delayed response -- they just replied with one rude sentence. Even if a refund couldn't have been issued, they could've replied with more professionalism. Their customer service is sorely lacking.

They have a 14 day return policy, but the item took 3 weeks to arrive. Upon arrival the time didn’t fit and they did not respond to return requests. Also, no customer service phone support.

Excellent and very quick service. Thank you

Great Customer Service, Very prompt and helpful! Amazing quality costumes.

Very efficient delivery service. Excellent quality of costume.

Very cheap and not good quality at all, disappointed considering price.

Arrived promptly, well packed and exactly as expected.