Fastway Couriers South Africa Reviews 

Recently ordered a parcel and the driver "lost" the parcel and stated that he can't remember who he delivered the parcel to.

Due to terrible internal systems on FastWay couriers part, I only received a confirmation that the parcel was delivered 2 days after the parcel was actually "delivered". Worst courier company in South Africa. DO NOT USE

One of the worst courier services!
Their tracking system cannot be trusted.
I made sure i was home to collect my parcel but on their tracking system it said they are unable to delivery today due to protest action. After such message any one will expect that package will only be then delivered the next day. No one even answer the phones at the call centres. Even the live chats are delayed. and when i finally reached someone to help, they are rude and unhelpful.

Delivery communication is ridiculous and the support line sucks. Contacted support and the lady I spoke to ended the chat before I could even finish typing my response, VERY RUDE!!!

They take so long to deliver the packages, then when they do deliver, they leave your packages with anyone they find in the street near your house they don't even bother to call to alert you that your packages is there, they just drop it off with anyone and leave. And when you call to complain the driver simply has an attitude saying they are doing us a favor.

am extremely disappointed with the service from this courier company.

This has been one of the worst delivery experiences I have ever had. I have been waiting more than four days for my parcel, despite being contacted well in advance regarding the delivery.

After receiving no update, I contacted customer service to verify the delivery status. They attempted to reach the driver but were unable to get hold of him. Approximately 45 minutes later, the driver updated the system claiming that I was “nowhere to be found” and that delivery could not be completed.

This is completely unacceptable, especially considering that my delivery address and contact details are 100% correct. To make matters worse, it appears the driver did not even attempt to deliver the parcel before marking it as unsuccessful.

This level of dishonesty, poor communication, and lack of accountability is highly unprofessional. Customers should not have to chase after parcels or deal with false delivery reports.

I expect better service, proper communication, and urgent resolution.

Pathetic service, staff not helpful.. they put you on hold then cut the call. If I could rate them a minus I would

Dear Sir/Madam,
I am formally escalating a complaint regarding the handling of my delivery associated with Temu order number PO-184-16849737037433022, which has fallen materially below acceptable service standards.
At approximately 13:18, I received an intercom call from a Fastway driver indicating the intention to deliver at my residence. Despite being engaged in full-time work commitments during office hours, I prioritised the call—as I consistently do for delivery access—and promptly opened the complex gate. I immediately coordinated internally by notifying the caregiver at my home (who is attending to my 8‑month‑old child) and provided the necessary access arrangements.
Within approximately two minutes (13:20), I received a call from the driver stating, in a notably abrupt manner, that “time is running out.” Before I was given any opportunity to respond or confirm that someone was on the way to receive the parcel, the call was terminated unilaterally. No attempt was made to clarify the situation, and no delivery was completed.
Given the minimal time elapsed and the absence of any reasonable attempt to deliver, I find this conduct highly concerning. Standard courier practice reasonably assumes a short window for recipient coordination—particularly in secure residential complexes—yet in this instance, even a basic level of patience or communication was not demonstrated.
Following this, I spent approximately 14 minutes attempting to contact your offices, only to be met with a response that was more defensive than solution-oriented. This interaction did not reflect an organisation committed to addressing customer concerns in a constructive manner.
As a direct consequence, I am now required to wait an additional two days for delivery—an outcome that appears entirely avoidable had the situation been handled with even minimal professionalism.
For completeness, all calls are recorded on my device and can be provided if required. The only identifying detail for the driver is the contact number used: 067 106 9563.
While I will allow your internal processes the opportunity to review and address this matter, I must note that service consistency, reliability, and professionalism are key determinants in supplier selection—both personally and within broader networks. Experiences of this nature inevitably inform future decisions and recommendations.
I trust that this matter will receive the appropriate level of attention and that corrective measures will be implemented to ensure that similar service failures do not recur.
I look forward to your acknowledgment and a clear outline of the steps taken to address this incident.
Kind regards,
Juan-Quinn Reyneke

SLOWWAY COURIERS

If you are looking for a reliable courier company, look elsewhere. Fastway Couriers — or as we now call them, Slowway — is without a doubt the most disappointing courier service I have ever dealt with in my years of running a business.

We have parcels that have been sitting at our premises for over a week, waiting to be collected. Not one collection has been made. Not one person has shown up.

We emailed them — no reply.
We called every number available — no one answered.
We contacted our local depot — nothing.

There is absolutely zero communication, zero accountability, and zero service delivery. For a courier company, failing to pick up parcels is about as basic as it gets — and they cannot even manage that.

This is not a once-off experience. This has become a pattern. Our business has been severely impacted as a result of their consistent failure to collect, and we have been forced to cancel our bookings and move to another courier provider at an additional cost to ourselves.

One has to wonder — have they shut down? Because based on the complete silence and lack of any action, it certainly feels that way.

Avoid Fastway Couriers at all costs. Your business, your customers, and your sanity will thank you.

I had already 3X bad experience with fast way
They not good for what they say they is!
my parcels is 25 km from delivery address then they don't want to deliver it there They want me to pick up at another address in Vivo
they don't know their country's
send my parcel to Kwazulu Natal not to Limpopo province
and my first parcel was dely by time because there was every day excuses not to deliver the parcel at the right address how can we deal with this???????

Poor service. Waiting more than a week for a parcel. Estimated dates already passed. Its an urgent package and after phoning and holding the line for 30mins, package was promised today. And yet again no parcel.

This is the worst couriers services i ever dealt with. They dont deliver on time and when you follow up they send you from one deoartment to another. You wait very long until you eventually put the phone down and that is if your lucky and they answer the phone. Dont use this courier services very bad experience.

Worst courier company ever. I've been waiting for my parcel for a week now. They even lied saying I'm not available. Their drivers can't even communicate properly with us, they don't care whether we receive our parcels or not. I'm never ordering at Temu again until they remove fastway couriers

I’m so disappointed I was supposed to receive my parcel on the the 10th of June 2026 , today is the 12 of June 2026 I haven’t received my parcel, I’m so disappointed , parcel number OFT1T62283677

I really don’t like writing reviews of this nature, but suffice it to say for about a full week now I have been living in a version of “Ground Hog” day. What these ‘brightsparks’ are clearly doing is phoning the customer on what’s app and if the customer doesn’t answer almost immediately … these ‘einsteins’ class that as a failed delivery 🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️😡🤦‍♂️🤦‍♂️😡😡. Good Lord, I mean …. this is the level of service to be proud of. When you sit in your company chair and phone someone on their mobile phone and your call is not answered …. is a FAILED TELEPHONE CALL !!! Not a failed delivery!!! The person could be in the shower, garden … any number of things. Moreover if the customer phones and articulates like to you like you would to a child that he and his wife are at home 24/7 so EVEN if there is a missed call they will STILL have a successful delivery. Have they even tried that ? No. Either Management needs serious review or delivery staff need retraining or the recruiting standards need to be severely raised. Do Better !!!!

If this continues then it requires Temu exec management to review them using CN Express

Horrible service wouldn't recommend it .the drivers are also rude.

Without a doubt, the most pathetic courier service ever. Refuse to commit to a time window of anything less than 6 hours, and then miss this time window with 4 hours. And then met with a comment of ‘ we deliver when we deliver. ‘.

Non delivery. So let me start with the numbers first, my parcel is to travel roughly 360km from pickup to delivery JHB - PLK , they collected the parcel on 19/05/2026. From 28/05/2026 it was out on delivery with message "expect today" and today is 10/06/2026 so that means the parcel is out on delivery for 14 days (two weeks) and in total with Fastway for 23 days (almost a month)

Every time I contacted them all i hear is "your parcel is with the driver out on delivery" or "we will escalate the matter"

Yet still no delivery..

Extremely disappointed with Fastway Couriers. A more appropriate name would be "Slowway" because their delivery service is anything but fast.
On Friday, I received a notification saying my parcel was out for delivery. It is now Wednesday, and the parcel has still not arrived. When I track it online, it appears to be stuck in a "grey zone" with no clear update or explanation.
Trying to contact Fastway is almost impossible. Customer service is extremely difficult to reach, and there seems to be no communication regarding delays. Customers should not have to spend days wondering where their parcels are after being told they are out for delivery.
If you value reliable delivery and communication, I would think twice before using Fastway. This experience has been frustrating and disappointing

taje this courier company out. they are useless

I've been waiting 2days for my delivery,today will be the 3rd day. Phoned them yesterday and it's always a struggle to get through to them, when I eventually got through they gave me the driver's name and number. Tim told me that he has the package and would deliver yesterday, he wasn't even 10min away from my address, but Tim never showed up. So I phoned him again after a few hours, he just told me he will still deliver but till this hour (a new day) I'm still waiting. Phoned their office but no answer. Worst service, never ever again