Fastway Couriers South Africa Reviews 

If I could give this company zero stars I would. A driver told me he would return by 2pm to deliver a parcel and I left work early to be here to receive it. I have tried calling him over 10 times with no answers and to try get through to their customer service is IMPOSSIBLE!!!

DO NOT USE THIS COMPANY
Shocking!!!!!!!!

I have been receiving messages for 4 days in a row from 10 April 2026 saying my parcel is out for delivery from Port Elizabeth Branch to Kirkwood
I sit around all day no parcel. Today is 16 April 2026
I tried to phone Port Elizabeth branch but were unable to speak to anybody.
Tracking number 2G0005925153

🤦‍♀️ 😣 I have been waiting for my delivery since last week fast way courier Witbank they don't answer the phone and the main branch consultant says they can't help me such a poor customer service I'm so disappointed with you guys

I'm also facing the same thing. It's been two weeks now, still no parcel. It's time for us to ban it. Let's take it to the media.

I had never had such a bad service with a courier company until I came across Fastway Couries South Africa. They are the worst courier, with such a low level of service in 2026 it's like they actually paid not to deliver your parcel. You will never get them on their phone, they never return calls nor respond to emails... Everything is all auto generated; & lastly they will not deliver your parcel.

Every single time my Temu parcels go through Fastway I receive an Email telling me it will be delivered on Friday, they never deliver it and instead I get a call Sunday usually around 2PM to say they are at the corner shop and they will drop it off there. I live 20km away and then I'm expected to get in my car drive there otherwise my parcel remains on a table outside the shop and Monday when I get there it's gone.

This happens every single time and no matter how many times you tell the courier it just keeps happening and it's my money that's getting wasted because I either have to get in the car and drive the 20km or my parcel gets stolen outside.

Zero urgency to deliver your package. Constantly rescheduling and then driver ignores messages. Not the first time this has happened either. Can never count on them to deliver your package on the specified date/time

Unfortunately i have to give this absolute useless of a company a 1 star in order to say what i got to say. Each department in that company is truly useless and unprofessional. You can call them 50 time and they won’t pick up the call. They have a package with no adress on it. Their updating on the tracking looks like it been done by 5 year old child. Then we get to the “your parcel will be delivered today” yet you can count on it not being delivered because that is how this company works. Useless and unprofessional. Business should close down so that companies who need goods delivered don’t make a mistake by choosing “slownoway courriers” 😡

UNDELIVERED PARCEL
While tracking my parcel I saw that my parcel was delivered and signed for. I tried contacting FastWay and could not find help. Contacted customer service and after four days still not solved. Driver adament he delivered and I signed for the parcel he showed me this on his mashine, it was not even close to my signature. I was informed by driver that I came out in the rain to collect my parcel and signed for it. Surveillance camera shows he was at my adres, was parked but did not exit his vehicle and that I did not exept any parcel. I feel that I have now been made as a liar. I also feel that contacting Temu or Import to claim back my money is not right. Fast Way had my parcel, driver had my parcel and chose not to deliver it.

If I could rate 0 I would. Very very bad service. No communication Ai chat , calls not attended to . I’m frustrated right now I delivery is taken back to the depot and no communication whatsoever done. It’s sooo annoying I had 3 different deliveries last week with a different service provider and i never experienced such!!!!!!!

This is the 1st time having a problem with a courier company the people who works there,it seeims they where picked in the streets and told come work here for never experienced so poor bad service like this waiting for a parcel more then 3 days they driver even had guts to lie that he couldn't get hold of me and, the ones in the office says my parcel was picked by a wrong driver what circus of a company I ever knew in my life, it dont even deserve the name fastway because they dont follow it .jokeways will really suit them.im even tired calling them nw .

Service ridiculous, kept getting messages will be delivered and then never does eventually after 2 weeks it got delivered. Was unprofessional on arrival.

Very slow they take forever to deliver

They just let anyone sign for my package and lack of communication from the courier

Small parcel dispatched from Johannesburg to Cape Town on 5 March. As of 17 March it still hasn’t arrived. The WhatsApp helpline is useless. An agent never gets back to you. Helpline (if they answer) doesn’t know where the truck is!!!!! Never have we experienced such unprofessional,frankly execrable service. Public service announcement - use another courier company for the sake of your sanity!

I have received sms and email notification from Fastway couriers for the payment of import duty and VAT on a shipment. They only provides a payment link to acspay ..... which does not work, it returned as a Phishing link by Norton anti-virus as well as AVG on three different desktop pc's as well as via my browser on my cell. I have contacted Fastway and they cannot provide me with a Bank account for me to pay the customs and VAT and say I MUST USE the link supplied by them.

This is totally unacceptable and put clients in harms way by forcing clients to pay via a phishing link!

Terrible experience with Fastway Couriers. This has honestly been one of the worst courier experiences I have ever had.

My parcel was already in my city and marked “out for delivery.” I even went out of my way to contact the depot and the driver myself. The driver told me I should expect the delivery around 7 PM, so I stayed home waiting the entire evening with my phone next to me so I wouldn’t miss the call.

It is now much later and there has been absolutely no delivery and no communication whatsoever. No call, no message, nothing. Giving customers a delivery time and then completely disappearing without any update is extremely unprofessional and disrespectful of people’s time.
This parcel was meant to be a birthday gift and the delivery had already been delayed multiple times before this. The lack of communication, poor reliability, and disorganized delivery process is unacceptable for a courier company.

Based on this experience, I would strongly discourage anyone from using Fastway Couriers if they actually need their parcels delivered on time. The service is unreliable and the customer experience is incredibly frustrating.

Fastway couriers is a joke. Never make use of them, utterly poor service and I wish I could give them a 0 star rating

I wish I could give a negative star. The driver was rude, impatient and left with my parcel even before my lift could reach ground floor. The numbers used to contact their head offices is also whack they kept on dropping the call when I called and complained.

I was called and told to wait outside because they were nearby. I waited outside like I was a fool, only for the delivery guy to tell me that they went to the wrong address and I should send him my live location, which I did, but he never showed up. I’ve heard a lot of complaints about Fastway. I don’t know why companies still associate themselves with them. Does anybody know how I can retrieve my parcel?