Fastway Couriers South Africa Reviews 

1 start is too much for this bunch… wish I could use negative stars. They are dishonest, they are rude, they are unprofessional and just don’t care.
I need to buy items again as this bunch have had my package for 7 days and are incapable to delivering it. I even offered to go to their deport… I hope these online store stop using them. They are so many othe companies which perform this service and way better than them

I think we should have a petition signed against this stupid company my goods are just in a town 2 hours from me but they have been there for 4 days nothing on when will i get my things. If there was a lesser rate than this one i would go lower. Stupid stupid company

Let me not try to insult you guys because am very upset right now… first of all why a professional company like yours made a mistake in transiting a package?? First of all they said “ we regret to inform that your parcel has been misdirected to wrong depot. WTF? You can see the address on the package? Now the package has arrived in Cape Town depot and now it is taking forever for them to deliver it to me… what kind of shipping company do this?? You guys need to improve your delivery service… so slow and very annoying

I’m giving FastWay Couriers a full 5-star rating — and trust me, I’m not the type to leave reviews often! This one comes straight from the heart, and no, nobody paid me to write it. 😊

I ordered from GRCMint a few times and chose FastWay for delivery. Honestly, I was a bit nervous at first because of some negative feedback I’d seen online, and I trusted the Lord (that my parcels were in good hands). Boy, am I glad I did!

I’ve placed multiple orders now, and every single one arrived quickly — max 3 days in transit — safe, sound, and right at my front door here in the Western Cape. The daily tracking was super easy and reassuring; I could follow every step without any stress.

The real standout, though, was the incredible customer service from Charlene at the Cape Town branch! I called to check on my packages (yes, the wait to connect can be around 30 minutes, but it’s worth it when you get someone this helpful). Charlene was an absolute gem — patient, friendly, and went above and beyond to assist me every step of the way.

Before we hung up, she kindly took my number and promised to call back with updates. My reception isn’t always great out here, so I missed a few calls from her (three, actually!), but she didn’t give up. She left a voicemail and then thoughtfully switched to WhatsApp to send me the latest info when calls weren’t connecting. How many agents do that? Most call once and move on, but not Charlene — she made sure I stayed in the loop and felt completely taken care of. Thanks to her persistence and courtesy, my parcels arrived perfectly without any extra hassle.

Charlene, you’re a star! You turned what could have been a worrying experience into a smooth, positive one. Huge props and gratitude to you.

FastWay Couriers — thank you for the reliable, speedy service and for having such an amazing team member like Charlene on board. You’ve earned a loyal customer here. Highly recommend!

I wish I could have given these guys minus 10. THE worst couriers in South Africa.
David, who did the deliveries, just dropped the package somewhere without notification.
So I DID NOT receive anything, and need to follow up on the loss with TEM,U which is just as bad.

PLEASE DO NOT EVER use this courier!!!!

Very bad service rude customer service and rude drivers !!!

3 weeks waiting for delivery for items from Temu. On the 30th of January, they lied to say they couldn't reach me, and today(3rd of February )I got an email from the company saying they delivered my package and I received no such delivery. I tried to contact them to explain the issue but no one picks up. My WhatsApp conservations are left without an agent. I have been scammed.

This is by far the worst courier company I've had to deal with. What's worse is, this happened in December and I thought it was due to the festive chaos.

My parcel was collected on the 26th of Jan in Bloem and was meant to be delivered by the 29th of Jan in Cape Town. I have been waiting and have received NO UPDATE on neither the cause nor the current status. The package arrived in Cape Town timeously as per the tracking report but it is just not being delivered. I DO NOT recommend this company, a name change must also be considered.

Fast Way Couriers must be one of the worst couriers in Cape Town! I ordered a book from Durban, unfortunately they used Fast Way Couriers. I knew immediately there will be a problem! I'm waiting now more than a week for my parcel, when I go on their website, apparently the courier guy can't find me and can't get hold of me..... I'm working from home, and no calls from any courier!!! This is totally unacceptable, and just bad service!!! Don't even try to phone them, no one will answer, I've been trying since 9 this morning.

Struggling to get any information out of them as to where my package is.

I am very disappointed in fastway, they kept sending emails with different days saying your parcel is out for delivery expect it around 9:00 etc. Then all of a sudden I get an email saying the parcel will be scheduled for next delivery. I am mostly disappointed because on those days I chose to stay home when I could have been running other errands. Why didn't the driver call me to say they are coming?How are you going to lie and say sorry the driver missed me? The driver didn't miss me I had been home the whole time. Other couriers call to make sure you are home I fail to understand exactly how you can apologize for missing me when I had been home the entire time. You can do better. You and Temu are the worst of them all.

I get an update claiming the driver could not find me. Not only is my delivery address in a mall of all places. We have cameras, and no attempt at contact was made. Not even a miss call. Whatsapp support then replies me like an angry ex girlfriend and then ghosts me when I ask for an update. Still waiting for my package or any cup of feedback. All of my staff members struggle with the same complaints.

Received excellent services from the delivery team they were very polite and helpful. I definitely recommend Fastway Couriers to everyone out and thanks to Jesse one of the employees 🫡🫡

My parcel has been on the road days now but hasn't been delivered. Wtf runs this thing. Currier guy is better than these morons

I went into Leroy Merlin to get lawnmower blades before xmas and the guy instore said order them online as they don't have stock. Since then I've been waiting for my delivery. Thew app is a complete waste of time and says they will get someone to call. The guy at the call centre tells me he has escalated the problem and can't do more. The tracking system tells me its been waiting for a collection...I WILL NEVER USE THEM AGAIN!!!

Parcel never delivered though it states delivered on their tracking service. Trying to contact their call centre for days, no one to answer. Pathetic service. Essentially someone stole my order. Temu doesn’t give a guck either as their messsge says I must contact the courier service. WHAT A SCAM!!

1 * is even too much. This company should be closed down. Absolutely useless. My parcel was dispatched from Cape Town to Witbank within a day, but has since been laying in the East Bay for 3 days. Tried phoning all the main Fastway branches nobody answers. This was a urgent delivery for a special function.
I can just warn the people to stay away from Fast way. Courier Guy is simply the best

Delayed delivery, zero customer service, staff drop calls. I can’t understand how they still even have contracts. To the owner - your staff is killing your business

Worst delivery service ever. They should change their name to SlowWay. Cannot reach anyone, they cut the call off. We've called numerous times, given them the full address and telephone number. Conflicting messages, one saying they tried to deliver and were unable to, another to say the parcel is under query. Unhelpful staff that do not give you their name. Overall PATHETIC.

What a joke to have to deal with. Their ' dedicated' area courier, Brian, promised he had the parcel and would deliver on 3 January, and now just does not even read messages. The parcel is out for delivery now for days. My parcel contains art supplies that require specific handling. I expect that, even after waiting more than a month, I will have to return these as soon as I receive it, as it is now likely damaged beyond repair. I would say the service is poor, but it is actually just non-existent. Disgusted