Fastway Couriers South Africa Reviews 

Fastway offers horrible service.
My order is 4 weeks late.I eventual sent an email ,raising my concern
Pearl Mabasa and Alex Paddock from Fastway responded promising me that ill get my parcel yesterday 06.01.2025.guess what?I didn't get it.The drivers have a tendency to lie on the app,they say "they came or they called to deliver but no one responded.These people are criminals
Fastway Pretoria
10 Sterling Rd unit 3
Samrand

Londy is my name

Shocking and Disappointing Delivery Service

I am extremely disappointed with Fastway Couriers’ service. I have been waiting for my parcel since 19 December, which is completely unacceptable.

The delivery attempts are poorly handled, with excuses such as “consignee not found” or “business closed”, yet no proper communication was made by the delivery drivers to resolve this. No calls, no meaningful attempts to contact me — just failed delivery notes.

Trying to get assistance from the call centre has been just as frustrating. The feedback provided is vague and unhelpful, with no real solutions or accountability. I’ve received absolutely no clarity on when or if my parcel will be delivered.

This experience shows a serious lack of professionalism, communication, and customer care. I would not recommend Fastway Couriers based on this shocking level of service.

It’s been 2month now I haven’t received my parcel now today they said they were not able to deliver my parcel again this is the most useless courier service in SA I can never recommend them or use them any more

I have been waiting for my delivery since 30 December 2025 and till today there has no been communication and when I track my order it always says :my parcel is at sorting HUB in Johannesburg and will be delivered to the destination on the next available linehaul

My delivery failed yesterday. They decided it would be a brilliant idea to notify me via email.
"Why did your delivery fail? you may ask. Well, let me tell you. No one even attempted to make a delivery. I was home the ENTIRE day. The fastway driver did not attempt the intercom. The fastway driver did not attempt to pick up the phone and give me a call. No, they decided that my package was not worth delivering, so they did not even attempt delivery. What they did indeed do is have the audacity to tell me via email that I was not home and that a delivery attempt was made. Would you like to see the footage of your driver never showing up, Fastway???? Because guess what, I have that.
Fastway, please do not treat me or any one else as if they are stupid or incompetent.

I strongly suggest that all of us who have been falsely accused of "not being home" should band together and ensure that fastway gets their act together.

waiting 4 days now for parcel from PMB to Estcourt

Worst delivery company ever. I just had to go and attempt to collect my parcel at the depot. They said it's with the driver somewhere and then l had to try to locate the driver. I had to drive to his house to collect my order. No seemed sorry for the confusion and the delay. It was just business as usual. They lie a lot they even wrote me an email that there was an attempted delivery. I never got a missed call from them and they do not pick up their office phone, their WhatsApp number is even useless. They are just the biggest liars. This is the second time l am experiencing this.

Worse service ever, still waiting for my order from 25 December up to today. I called them this morning they are not sure when are they going to deliver it.

If I purchase something again from a supplier and fastway is the courier...I would rather cancel my order than deal with this type of service.

Worst couriers in South Africa. On multiple occasions I've received notifications from them that my parcel is onboard the courier vehicle and will be delivered that day, but then they never show up and I've wasted a day by staying home waiting for them. They take hours to respond on Whatsapp and never answer their phone lines.

Very arrogant customer service never answering their phone. No one trying to communicate with me. Suppositly doesn't know where I live. Talking over me doesn't give me time to speak ignoring me and I'm just very disappointed and feeling effended. I'm very very disappointed and your doors should be shut, I can come close it for you with my whelder anytime.very poor service never again

My parcel was received at the depot on 20 Dec 2025, picked up, sorted, and put in transit on the same day, as per their tracking site.
Fastway CS was phoned on the 23 to change the delivery address, and the change was confirmed telephonically.
On 30 Dec 2025 my parcel was at south bay, and on 31 Dec 2025 a delivery attempt was made to the wrong address.
On 2 Jan 2026 they were phoned again and they are not sure where my parcel is, let alone when it will be delivered.
Seems there is zero communications, nor are system clarity between operations and CS.
Average hold time to get through to an agent is 18 minutes.
Nobody answers emails.
Nobody return calls.
Nobody follows up.

Incompetent, dishonest company. Package is over 2 weeks late, to avoid paying delayed delivery fees the company lies and says your package is out for delivery and the driver could not deliver because the premises are closed. The driver was never at my gate, never used intercom, never called me to collect the package. They simply lie about it so they are not liable, disgusting behavior. Also their support doesn't exist. WhatsApp goes unanswered, phones go unanswered. This company should be avoided at all costs and definately should not be a Temu delivery partner

Shocking bad service. No one answers the phone. Takes them 2 weeks to deliver a package

They should be an option to give it 0 stars.My parcel has been at the Kempton Park depot for 3 days without going out for delivery. I called several times no answer, tried whatsapp and live chat same results. I eventually drove there to pick it up.At the gate the guard wouldn't even let us in,instead they were using radios to communicate with the staff inside.They told me my parcel was inside but it needed to be scanned first. I emphasized that they scan it and l collect it but all was in vain.The guard extremely rude to us and the management inside never showed face,didn't have the guts to face us.Not only am l absolutely furious but l am.also disgusted by the customer service they have us.I have no words l am writing this @ 12:09-31 December 2025.Fast Couriers,l wish to never ever use you again and l would do the honors of posting your worst service on Social media platforms and never ever recommend anyone to you

Mxm msunu we courier, takes two weeks to deliver, while it's out for delivery and they don't care

Extremely poor and unacceptable service.
Communication is terrible WhatsApp support is nonexistent, and phone calls are either ignored or only answered after waiting 30 minutes or more. My parcel has been held by Fastway for over 8 days without any clear explanation.

They attempted delivery while I was on holiday, which I understand, but since returning, I have followed up repeatedly and still have not received my parcel more than 8 days later. This level of delay is unacceptable.

Because of Fastway’s incompetence, I am now forced to consider requesting a refund for my parcel, while losing the money I already paid for duty.

This is one of the worst courier experiences I have had. I do not recommend this service.

The courier has had my parcel since before Christmas. I got a notification several times that my parcel was on it's way but it was never delivered. The excuse was that they couldn't identify my address. Simply putting the address into Google maps will get you there.

A simple call and I could have directed them.

Their means of contacting them are useless. I can't get hold of them and they don't answer. I simply couldn't interact with them to try to get my parcel.

It seems they don't care about doing business. How can you make a suggestion to a company that does business that way. They simply don't want to do business. That's my impression. I would not recommend this company to my worst enemy.

Do not touch this company if you can avoid it.

Fastway couriers provided the best service to me. Compared to other courier services fastway delivered my parcel very quick, a delivery that would have probably taken weeks, was delivered to me within six days. I am very happy and I must say that fastway actually lives up to its name😁

I ordered a case of wine on the 25th November 2025 from OneDayOnly and after noticing that the tracking details (from Fastway) noted it had been shipped and delivered, I raised a query with OneDayOnly customer service on the 12th of December. After characteristically poor service from them I reached out to FASTWAY Couriers for assistance as their tracking system claims the parcel was delivered and signed for.

After multiple, frustrating interactions with their automated WhatsApp service I was promised assistance from their Operations team

It is now the 30th of December and I’ve nothing from FASTWAY at all !

They don’t seem to care ..

Does anyone have a way of calling someone at this dismal organisation?