Popped into fatface Cheltenham this afternoon to look for a couple of last minute holiday bits and the Manager Nathan and his colleague Jasmine were more than happy to help. The Manager was in the mi... Toon meer
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Locatie
Wijzig locatieUnit 4 33/41 The Promenade, GL50 1LE Cheltenham, Gloucestershire, GB
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Lees wat reviewers zeggen
Staff in the Cheltenham store have always had a very poor attitude. Totally self-absorbed and oblivious to customers' needs. Today I was the only customer in the shop and the male staff member felt c... Toon meer
Bedrijf heeft geantwoord
Bought a Truro Black Hooded Jacket and Filby Navy Jacket online from FatFace.com for click & collect delivery to The Promenade Cheltenham store. Super quick delivery just 48 hours plus a lovely welcom... Toon meer
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 I had originally bought an item of clothing in the Monmouth shop, which I needed to exchange for a different size. I returned the item to the Cheltenham store and although I didn't have the receipt... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
Unit 4 33/41 The Promenade, GL50 1LE, Cheltenham, Gloucestershire, Verenigd Koninkrijk
- 01242 262788
4,3
Uitstekend
104 reviews
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Popped into fatface Cheltenham this…
Popped into fatface Cheltenham this afternoon to look for a couple of last minute holiday bits and the Manager Nathan and his colleague Jasmine were more than happy to help. The Manager was in the middle of moving stock around but was happy to chat and reach for some products that I wanted to look at within the Men's section and Jasmine was smiley and helpful at the till point
9 juli 2026
Review zonder uitnodiging
Antwoord van FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Poor attitude - Cheltenham
Staff in the Cheltenham store have always had a very poor attitude. Totally self-absorbed and oblivious to customers' needs. Today I was the only customer in the shop and the male staff member felt compelled to barge straight through between me and the merchandise I was looking at. So glad that M&S are now stocking Fatface and I can avoid the Cheltenham store
9 juli 2026
Review zonder uitnodiging
Antwoord van FatFace - CHELTENHAM
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your experience in our Cheltenham store didn't reflect the friendly and welcoming service we aim to provide. We appreciate your comments and will ensure they are shared with the store management team.
LE
Antwoord van FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely colour hoodie.
Bought a lovely colour hoodie from Fat Face and got a discount to boot!
Great colour and nice cut.
28 mei 2026
Antwoord van FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Clearly the store in Cheltenham is on…
Clearly the store in Cheltenham is on it's way out. Very poor men's selection..already moved downstairs. Disappointing and depressing.
I should add this is no reflection on the staff who are professional and perfectly pleasant to deal with. This isca FatFace company issue.
24 mei 2026
Antwoord van FatFace - CHELTENHAM
Hi,
Thanks for your feedback. We’d like to clarify that our Cheltenham store is not closing. The menswear move is part of an in-store layout change, not a reduction of our presence.
We’re sorry to hear you were disappointed and will share your comments with the team.
Friendly staff and the perfect dress
20 mei 2026
Antwoord van FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
All good
All good. Very friendly and helpful staff and online experience has always been been good. Would give 5 stars but overpriced. Only buy when there's a sale.
7 mei 2026
Antwoord van FatFace - CHELTENHAM
Hello! Thank you for taking the time to leave your review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Bought a pair of jeans
Bought a pair of jeans, in fact, two pairs. Quality excellent as usual and a fair price to be honest.
Purchased from my local Cheltenham store as always. The staff are great and very helpful.
There is a but…. The men’s department has been relocated downstairs at the back and is tiny now. There were no jeans on display to look at as there was not enough room because of the sale. I ended up taking a punt on the colour/shade just by online photos which isn’t ideal. As it was I got lucky.
I don’t know if this will put people off visiting your store because if like me you want see the physical item. There again, I guess this is a sign of the times which is a shame.
I fairness to your staff, they did get jeans down from the stockroom to have a look at. As always, very helpful.
27 april 2026
Antwoord van FatFace - CHELTENHAM
Hi Stephen,
Thank you for taking the time to leave your review.
Your feedback will be shared with the relevant teams, and we’ll be sure to pass on your kind words to our store Crew. Take care, LE
There was lots of choice but I also…
There was lots of choice but I also found the item I wanted in my size on-line. I picked up from shop, which worked well. It was delivered to promised timescale. Love the suede jacket. It is good quality and fits well and looks good.
31 maart 2026
Antwoord van FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Brilliant staff and smooth ordering…
Brilliant staff and smooth ordering process. On time and communication great
8 februari 2026
Antwoord van FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Will definitely return to buy from FatFace
Bought a Truro Black Hooded Jacket and Filby Navy Jacket online from FatFace.com for click & collect delivery to The Promenade Cheltenham store. Super quick delivery just 48 hours plus a lovely welcome from the staff there. Great quality jackets too. Will definitely return to buy from FatFace. Thank you for great service.
12 februari 2026
Antwoord van FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Wish your collection service was quicker!
I had to wait nearly 3 days until my order was ready for collection. That would have been the same time had I had it posted to my house (albeit I would’ve had to pay postage).
Pretty much every retailer does next day pick up, why don’t Fat Face?
31 januari 2026
Antwoord van FatFace - CHELTENHAM
Hi Karen
We do offer a next day delivery option to store - but it will depend on the store's location and delivery date that you selected.
Thank you for your feedback.
Excellent service ordered on line and…
Excellent service ordered on line and arrived at store the next day
23 januari 2026
Antwoord van FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I love the coats from Fat Face
I love the coats from Fat Face, good quality and price, delivered very quickly too.
11 januari 2026
Antwoord van FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
No problems at all with the produce or…
No problems at all with the produce or collection
6 januari 2026
Antwoord van FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely shop with lovely staff
Lovely shop with lovely staff who were very helpful & kind.
13 december 2025
Antwoord van FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I am still waiting for my order to…
I am still waiting for my order to arrive at store even though I received a text from you 5 days ago to say it had arrived. It was a Christmas present which was to be given to a friend the following night.
Not happy.
Probably not the store's fault but Order Dept.
16 december 2025
Antwoord van FatFace - CHELTENHAM
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
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