FatFace - EAST GRINSTEAD Reviews 186

Keeping me informed about my order. Telling me when I can collect it. Helpful staff when I had a query which was sorted very promptly. Helpful staff in shop.

Had such a lovely experience today in store with Alex! I had an issue with my e-voucher, and she stayed with me for ages, calling all manner of people, to make sure I got my items :) Thank you so much for taking such care of me, you were lovely :)

Several online orders recently, one of which was delayed but emails kept me posted so not a problem. Staff at the East Grinstead branch are always very cheerful and helpful.

Went to Fatface in East Grinstead today, as always a lovely, chilled out experience. Special shout out to Alex and Sharon, they both helped me in my hour of need, and were patient, kind, fun, and lovely.

Love Fatface. Shopping in-store in East Grinstead is a pleasure. Staff are always friendly and so helpful.

Having been unable to order an item online ( size not available)I phoned my local store EAST GRINSTEAD to see if they had stock available.No they didn't, but lovely Lauren ( my very own SANTA ,this is for a Christmas present) told me she could Order the item online for me to collect on Wednesday. I have now been to the store, ordered and paid. I am a VERY happy customer. All the staff were very friendly. This was late on Sunday afternoon. All credit to the staff at Fatface EG

I popped in to my local FatFace store as I’d seen a top online that I wanted to try on for size. Unfortunately the top I thought I wanted wasn’t available but I tried on one that was similar but I wasn’t sure about the colours. This is when Alex introduced herself to me. She couldn’t have been more helpful. As a busy 50 year old I’ve lost a bit of confidence in what suits me but she was so knowledgeable about the clothes that I came away with a top that initially was quite out of my comfort zone. Once home I tried it on to show my teenage daughters who I knew would be brutally honest and they loved it. I can honestly say it’s become one of my favourite items to wear. I can’t thank Alex enough, it was such a wonderful shopping experience and I’m looking forward to going back so she can push me out of my comfort zone even further!

Just popped into the east grinstead store. Was served by Alex who gave great advice on styles and sizes. Came away very happy with all purchases. Really nice to have staff that are so helpful and friendly...Will be back !

A great place to shop. You’re always met with a smile & the shop rings with chat & laughter. The displays are fresh & well laid out with room to move freely around the shop. Alexandra & her colleagues are happy to offer advice about ‘styling’ your buys.

Click and collect order to local store very quick in arriving. Staff in shop very helpful , tried on in store and returned one out of the four ordered . This was immediately refunded in store.

Perfect fit bought my normal size love the design bought in 3 colours

The staff at the East Grinstead store are always very friendly and know the products so well. Although I only made a relatively small purchase in the shop today I received a great deal of help and was made to feel really valued. Huge thanks to Helen and Victoria. Highly recommend a visit if you’re in town.

Very very quick and easy
The staff at the east Grinstead store are lovely

I gave only 3 stars because plastic is still being used. (Only about 17% recyclable ever actually gets recycled).
The clothes are very nice and good value, and the assistants in the shop are excellent - kind and helpful.

Always exceptionally friendly and helpful staff.

Great service from the East Grinstead store,helpful and friendly staff added to an enjoyable experience

There is always a warm welcome at my local store & the staff are very helpful & knowledgeable. They are very friendly & take the time to listen to their customers.

What a lovely selection of clothes, and all sizes available. Also prices not outrageous for the quality and fabrics. I was merely browsing the East Grinstead store when I found a lovely smock dress that I felt would be perfect for my daughter's graduation. Staff were so lovely and helpful - Cheryl Anne and Alex - and found me a cardigan that would compliment the smock perfectly. A delightful shopping experience all round.