Extreme helpful assistant in the Ilkley store. Unfortunately I didn't see her name tag. However, the young lady went above and beyond to solve my issue and was very resourceful. 10 out 10 service.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I recently purchased items in the sale in Cowes, Isle of Wight and Ilkley, Yorkshire. On both occasions received excellent and friendly service,
Bedrijf heeft geantwoord
I love the Fatface brand and their clothing but sad to say we rang the ilkley store from the Skipton store as they showed stock of an item to be met with very poor levels of customer service. I unders... Toon meer
Bedrijf heeft geantwoord
On line order process straightforward, delivered to shop quickly, easy to pick up and shop staff very good.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
18 The Grove, LS29 9EG, Ilkley, West Yorkshire, Verenigd Koninkrijk
- 01943 607472
4,6
Uitstekend
93 reviews
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Antwoord van FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good experience.
On line order process straightforward, delivered to shop quickly, easy to pick up and shop staff very good.
22 augustus 2026
Antwoord van FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent and friendly service
I recently purchased items in the sale in Cowes, Isle of Wight and Ilkley, Yorkshire. On both occasions received excellent and friendly service,
22 augustus 2026
Antwoord van FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
lovely friendly staff easy to try…
lovely friendly staff easy to try clothes on no fuss
14 augustus 2026
Antwoord van FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Earrings
Lovely shop, always treat myself to something in Fat face when visiting a new place after my local stores closed down.
9 augustus 2026
Antwoord van FatFace - ILKLEY 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Extreme helpful assistant Ilkley…
Extreme helpful assistant in the Ilkley store. Unfortunately I didn't see her name tag.
However, the young lady went above and beyond to solve my issue and was very resourceful.
10 out 10 service.
9 augustus 2026
Antwoord van FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Sizes always accurate
Sizes always accurate, friendly helpful staff in store, Quick efficient service
19 juli 2026
Antwoord van FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff at Ilkley store are always…
Staff at Ilkley store are always helpful plus online orders are good. Returns quite easy too. I always find something good at Fatface
6 juni 2026
Antwoord van FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - ILKLEY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
The products are very well made and…
The products are very well made and comfortable to wear. The staff in the shops are very friendly and go the extra mile to help.
5 mei 2026
Antwoord van FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great choices and good quality items
Great choices and good quality items. Love shopping at Fat Face.
14 maart 2026
Antwoord van FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Online purchase of product
I had seen the blouse in store but my size not available. I ordered it online for in store collection. It was available for collection as stated and the staff were friendly and helpful. Great product quality and neatly packaged but not excessive.
7 maart 2026
Antwoord van FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I haven’t received my order it’s delayed
7 januari 2026
Antwoord van FatFace - ILKLEY 2
Hello Timothy, thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, CM
Order placed 27th December to be…
Order placed 27th December to be delivered to local store. Not yet arrived, as at 6th Jan, and no anticipated delivery date supplied. This email requesting review is the only communication I've had. Will never order from fatface again.
6 januari 2026
Antwoord van FatFace - ILKLEY 2
Good morning Fiona, thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, CM
Good value in sale
Picked up some sale items, really loved the items purchased as good value.
4 januari 2026
Antwoord van FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality pyjama bottoms/easy returns/nice staff member
Good quality pyjama bottoms, staff member that served me in Ilkley store was very nice (I think she was new), and the returns/exchange process was quick and efficient.
31 december 2025
Antwoord van FatFace - ILKLEY 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really great staff and very helpful
23 december 2025
Antwoord van FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love Fat Face
Love Fat Face - my husband and I live in your clothes. My only bug bear is that some of your prices are a bit steep, but then there are good bargains in your sales.
27 oktober 2025
Antwoord van FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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