Extreme helpful assistant in the Ilkley store. Unfortunately I didn't see her name tag. However, the young lady went above and beyond to solve my issue and was very resourceful. 10 out 10 service.
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I recently purchased items in the sale in Cowes, Isle of Wight and Ilkley, Yorkshire. On both occasions received excellent and friendly service,
Bedrijf heeft geantwoord
I love the Fatface brand and their clothing but sad to say we rang the ilkley store from the Skipton store as they showed stock of an item to be met with very poor levels of customer service. I unders... Toon meer
Bedrijf heeft geantwoord
On line order process straightforward, delivered to shop quickly, easy to pick up and shop staff very good.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
18 The Grove, LS29 9EG, Ilkley, West Yorkshire, Verenigd Koninkrijk
- 01943 607472
4,6
Uitstekend
93 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My order arrived on time and I found…
My order arrived on time and I found the staff very helpful
31 mei 2023
Antwoord van FatFace - ILKLEY 2
Thank you for your review. We deeply appreciate your feedback 🥰 - RS
Love Ilkley Fat Face
The sun is shining so I thought I’d treat myself to some new clothes. Fat Face is the place to go in Ilkley, great choice and staff so welcoming and friendly especially Emma and Beth.
Came away with a bag of goodies which I can’t wait to wear. 😃😎
20 mei 2023
Review zonder uitnodiging
Antwoord van FatFace - ILKLEY 2
Thank you for your review. We deeply appreciate your feedback and we are pleased to hear of your positive shopping experience with us! Your comments will be shared with our amazing team in store! - RS
Service from ordering on line was quick…
Service from ordering on line was quick and easy, collected my goods from my local store
30 april 2023
Antwoord van FatFace - ILKLEY 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fantastic experience in Ilkley
Emma, Beth and the team are always incredible whenever I visit. Very friendly, knowledgeable and helpful. Ilkley is my new local store after the sad closure of the Leeds store. Will be back again soon.
4 mei 2023
Antwoord van FatFace - ILKLEY 2
Hi Gemma
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service all round from FatFace
Ordered a dress online having seen it in store so I knew I liked the style & fabric.
I collected it from the store closest to my home. The whole process was easy & straight forward . I was informed of the progress of my purchase regularly.
29 april 2023
Antwoord van FatFace - ILKLEY 2
Hi Joan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
In store staff so helpful as we tried…
In store staff so helpful as we tried item on and offered to help with style advice. Understanding and helpful.
25 april 2023
Antwoord van FatFace - ILKLEY 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Excellent website
Excellent website, easy to use. Good communication on completion of order and when order ready to collect in shop I chose to collect from. Staff lovely in store.
Thanks Fat face
27 april 2023
Antwoord van FatFace - ILKLEY 2
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, SK
Quick and easy order
Ordered online and requested delivery to a local store. All very quick and hassle free.
23 april 2023
Antwoord van FatFace - ILKLEY 2
Hi Kate,
Thank you for your review!
I am glad that your order arrived quickly and that you had a great all-round online shopping experience.
I hope you have a great day!
All the best,
JH
Disappointed in the sizing, designs and rude staff. What’s happened Fat Face?
I think the quality and range has diminished over the years. The sizes are bizarre and the stock is tired. Out of an order of 6 items I kept 1.
The standard of customer service in my local branch is quite bad too, really rude and impatient staff. One actually tutted at my 7 year old daughter in the store. Appalling! I was left shocked and insulted when I went to return my items. Doubt very much I will return.
19 april 2023
Antwoord van FatFace - ILKLEY 2
Thankyou for taking the time leave this review, we are very sorry to read you had a negative experience when shopping with us. If there is anything we can do to support with please get in touch by emailing us at customerservices@fatface.com or calling us on 0330124000 - All the best, BP
Antwoord van FatFace - ILKLEY 2
Hello, Thank you for your review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Helpful friendly staff and quality goods
Helpful and friendly staff. I ordered online and saved by picking up my order from the shop which was good. I am happy with my purchase which was good value as it was in the sale.
19 maart 2023
Antwoord van FatFace - ILKLEY 2
Good Afternoon Pat
Thank you for your review.
I am so pleased to hear of your recent experience in one of our stores. Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Had ordered two garments online
Had ordered two garments online, Needed a refund on one garment, all done politely and easily.
14 maart 2023
Antwoord van FatFace - ILKLEY 2
Thank you for your 5* review. We are thrilled to learn of your positive experience whilst shopping with us, and look forward to seeing you again soon! - RS
The ladies in the shop are so helpful…
The ladies in the shop are so helpful and friendly. As a now visitor to Ilkley, they remember me and are so incredibly generous of their time to help me when I have needed it!
A pleasure to shop there. Tremendous!
16 maart 2023
Antwoord van FatFace - ILKLEY 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Favourite shop! I love fat face stores and online
I love fat face stores and online. The advantages of visiting the stores are 1) You can feel the textures of the fabrics. The knitwear is always so soft.
2) Our dog is always made welcome. We don’t have a choice about going into the shop- the dog insists!
Online shopping is very convenient if I can’t get into town.
18 maart 2023
Antwoord van FatFace - ILKLEY 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Fat Face Ilkley …what can I say..
Fat Face Ilkley …what can I say..? The staff there are are just brilliant..! But Emma & Heather always go above and beyond, always have a smile and have so many laughs to share..they are infectious…..and an absolute credit to your company…
6 januari 2023
Review zonder uitnodiging
Antwoord van FatFace - ILKLEY 2
🤩 Emma & Heather = dream team 🤩
Amazing review. We are sooooo thrilled that you are pleased to shop with us. Your comments will be shared with the superheroes of the Ilkley store :) - RS
Fatface Ilkley need training in CX skills
I love the Fatface brand and their clothing but sad to say we rang the ilkley store from the Skipton store as they showed stock of an item to be met with very poor levels of customer service. I understand they are busy but a blatant refusal to help and told to call in on Boxing Day was not well received. Sorry Fatface, I expected better customer service from your brand.
10 december 2022
Review zonder uitnodiging
Antwoord van FatFace - ILKLEY 2
Good Afternoon Paul
Thank you for your review.
I am so sorry to hear of your recent experience in our Skipton Store. We train all of our crew to provide the best customer service they can to our customers, so this is very sad to hear that this is not the service you received.
I have flagged this with the appropriate department to look into further internally to ensure that this does not happen again.
I hope you have a lovely Christmas.
EP
Excellent service and great product
4 oktober 2022
Antwoord van FatFace - ILKLEY 2
Thank you for your review. We are elated to hear that you received the level of service that we adhere to here at FatFace :) - RS
FatFace is excellent to shop with
FatFace is excellent to shop with, stock levels are good, items are easy to find, payment facilities are good and delivery timely.
22 september 2022
Antwoord van FatFace - ILKLEY 2
Hi Janice, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff very helpful and patient
25 augustus 2022
Antwoord van FatFace - ILKLEY 2
Good afternoon Alan!
I am so happy to read what a positive experience you had in the Ilkley store. I will be sure to pass this on to the wonderful team.
I hope you have a wonderful day! DW :)
Really lovely Top
Really lovely Top, fits perfectly and the quality is what you would expect from my favourite shop.
26 juni 2022
Antwoord van FatFace - ILKLEY 2
Good Afternoon Alan
Thank you for your review.
I am so pleased to hear that you are happy with your recent purchase.
Have a great Afternoon.
EP
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.