Assistant was very helpful when I came to the store and explained the problem of the order which was out of stock. There was a discrepancy with the value of one of the two items and she also rectified... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Lovely new collection of clothes, plus the added benefit of some sale clothes too. Store was well laid out, and changing rooms were clean and tidy and payment was quick and easy.
I ordered online, collection from in store was quick and easy. Unfortunately the item didn’t fit so I returned it to store, the return was also quick and easy. The staff member helpfully looked onli... Toon meer
Bedrijf heeft geantwoord
I ordered a discounted item online and collected from store. Easy and straightforward process. Sadly the item was too large so I had to return it to store. Unfortunately the discount period had ended... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
Unit 23 Drake Circus Shopping Centre, PL1 1EA, Plymouth, Devon, Verenigd Koninkrijk
- 01752 601589
4,7
Uitstekend
280 reviews
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Customer service at its best!
One of the reasons I shop at Fatface is the level of service they provide! Staff are always helpful, friendly and go the extra mile. They are visible, which seems to be a rarity these days.
Today was no exception, Ella was fabulous and dealt with my query without hesitation. Really affirmed why I shop there. Thank you Ella, your customer service skills were beyond 5*.
13 juni 2024
Review zonder uitnodiging
Antwoord van FatFace - PLYMOUTH 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you had such a great visit to our Plymouth store recently and that Ella and the team were able to assist you and that they were so friendly. I will be sure to pass on your lovely comments to the team. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Fat Face always 5*
Megan in the Plymouth store was amazing! She was so helpful in getting different sizes for me, and offered a really friendly and honest opinion when I asked her thoughts. She was an absolute asset to the store and made my shopping experience a dream. I found the perfect dress to wear to the event and walked away a very happy customer, thank you!
8 juni 2024
Review zonder uitnodiging
Antwoord van FatFace - PLYMOUTH 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a great visit to our Plymouth store and that you found Megan and the crew there to be so friendly and helpful. I hope you continue to have a great shopping experience with us.
All the best, MM
I love Fatface shirts
I love Fatface shirts, they are expensive but better than anything else on the high street
27 mei 2024
Antwoord van FatFace - PLYMOUTH 2
Hi there,
Thank you for taking the time to leave your 5* review!
We are so pleased to hear your feedback regarding the quality of our shirts. We hope you love your order!
Take care.-SM
I visited the FatFace store in…
I visited the FatFace store in Plymouth. The service was excellent by the staff especially Claire & Carly. They helped me find the perfect outfits. They went above & beyond to help me feel better about myself when feeling low. I bought the outfits. Really pleased & happy to revisit again.
1 juni 2024
Review zonder uitnodiging
Antwoord van FatFace - PLYMOUTH 2
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Tote Bag online order Review
Polite & efficient service from Fat Face staff in store when I went to collect my Tote Bag.
16 mei 2024
Antwoord van FatFace - PLYMOUTH 2
Good morning, Jill.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Plymouth store.
Take care, JB
Antwoord van FatFace - PLYMOUTH 2
Good afternoon, Charlotte.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Plymouth store.
Take care, JB
Excellent Customer Service
I received excellent customer service from Ben who took the time to go upstairs to the stock room to try and find the blouse I wanted in my size. He brought down two blouses in another colour so I could try the size I asked for. As it turned out I needed a smaller size. I would not have made the purchase if he had not been so helpful. I have to say, all of the other staff were very helpful as well.
22 mei 2024
Review zonder uitnodiging
Antwoord van FatFace - PLYMOUTH 2
Hello Andrea,
Thank you for sharing your recent experience in our Plymouth store with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
Take care, ED
found the store to be very well…
found the store to be very well presented and was greatly assisted by Lisa who went the extra mile in a very pleasant and pleasing manner.
25 mei 2024
Review zonder uitnodiging
Antwoord van FatFace - PLYMOUTH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Plymouth store Sunday 26th may 24
Went into the Plymouth store today had requested some jeans to be held back for me for collection. Sam could not of been more helpful or friendly with us. I purchased the jeans plus other items and he ordered another pair on line for me. Many thanks Sam!
26 mei 2024
Review zonder uitnodiging
Antwoord van FatFace - PLYMOUTH 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
ep
Visited the Plymouth store today Chris…
Visited the Plymouth store today Chris @ Claire were more than helpful..
Quality of clothing excellent !!!
You get what U pay for…. clothes going back to Spain wish there was a Store in Spain
20 mei 2024
Review zonder uitnodiging
Antwoord van FatFace - PLYMOUTH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
I will pass on your feedback about stores in Spain!
Take care. -SW
Picked items up from my local store…
Picked items up from my local store which I’d ordered lovely service. Pleased with what I bought in the sale but wouldn’t have paid full price for them.
8 mei 2024
Antwoord van FatFace - PLYMOUTH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service, and your order. We look forward to welcoming you back soon!
Take care. -GM
I was served by Hannah at your Fat Face…
I was served by Hannah at your Fat Face store in Plymouth (12/5/24)
She went over and beyond to support me whilst I was trying on clothing today. A great asset to your company. Thank you
12 mei 2024
Review zonder uitnodiging
Antwoord van FatFace - PLYMOUTH 2
Hi Jo,
Thank you for your 5* review. We are happy to hear that our Plymouth store were able to help and provide excellent customer service. Many thanks-AB.
We were helped today by Kyra and Hannah…
We were helped today by Kyra and Hannah who took time to check stock not on display so that we could purchase specific items we wanted. They were so helpful and pleasant and we are thrilled with our purchases . Thank you
12 mei 2024
Review zonder uitnodiging
Antwoord van FatFace - PLYMOUTH 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Plymouth store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Great staff.. always so helpful
I have visited FF every time I go into Plymouth and always chat to the staff! Have done this for over 20 years!! Love the clothes and always pick up something for myself or my brother’s family that live in Oz
Staff are lovely .. go the extra mile for sure
22 april 2024
Antwoord van FatFace - PLYMOUTH 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you always encounter such a lovely experience in our Plymouth store and that the crew are so lovely. I will be sure to pass on your comments to the team.
All the best, MM
Antwoord van FatFace - PLYMOUTH 2
Hello Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - PLYMOUTH 2
Good Afternoon,
Thank you for taking the time to leave your review.
I am pleased to hear about your positive experience in our Plymouth store!
We look forward to welcoming you again!
Have a wonderful day!
Take care, ED
Good quality,good service & very easy &…
Good quality,good service & very easy & straightforward from ordering to collecting clothes ordered
24 april 2024
Antwoord van FatFace - PLYMOUTH 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent service every time quality of…
Excellent service every time quality of the clothing are 2nd to none and the flash sales they have are amazing value can’t fault fat face
23 april 2024
Antwoord van FatFace - PLYMOUTH 2
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Ella and the team in the Plymouth…
Ella and the team in the Plymouth Drakes Circus shop were great - our young boys enjoyed the Easter egg hunt! Really helpful and child friendly, thank you!
6 april 2024
Review zonder uitnodiging
Antwoord van FatFace - PLYMOUTH 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Good job FatFace
Friendly staff who were helpful in engaging my 2 year old. There was an Easter egg hunt for children with a small reward.
13 april 2024
Review zonder uitnodiging
Antwoord van FatFace - PLYMOUTH 2
Good afternoon,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our Plymouth store to be so friendly and helpful when you visit. I hope you continue to enjoy your visit to our stores.
All the best, MM
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