FatFace - RUSHDEN LAKES Reviews 

Have shopped at this store since it opened and staff, Christine and Janine are always very friendly and helpful.

Beautiful soft leggings and a bargain as in the sale. They will look lovely with some of my fat face dresses and tunics now the weather had changed. I love fat face leggings they are always something to rely on for for size and quality. I love these as I have some bad scarring and fat face leggings do not irritate this. Customer service awesome as ever. Really feel a part of the FF family. X

Online website was clear to look and find what you want. Ordering was easy with secure payment, acknowledgements sent and informed by email when item could be collected. Lady in the store who served me was cheerful, polite and efficient. I am not a standard size so asked if I could try on my purhcase. This was no problem and she was quick to state if there was any issue to let her know. Basically all that you want!

Christine and Aimee at The Rushden Lakes FatFace store were extremely helpful in finding a bag i couldnt find on the shop floor!
They both were very friendly and couldnt be any more helpful!
Would certainly recommend them!

Always very helpful 🙂 and very good with fashion advice. Janine always remembers me and gives exceptional customer service.

Quality distinctive clothes and always an easy welcome experience in the Rushden Lakes store.

Purchasing on line enabbled me to aquire an article that I love, as going to the shops would have proved difficult due to my disability

The person who served me was absolutely lovely. Smiling and patient, helpful and efficient. She helped with doing something I couldn't do - process an online order. Thank you so much.

Pleased with my very first purchase from fat face, I bought a bag good quality leather little expensive but worth paying for leather. 😁

And store assistant very friendly and helpful at rushden lakes store. 😁

Love fatface my favourite clothes shop. Great quality and great customer service.

My internet order was delivered super quickly. I needed to arrange an exhange and try on another size. The team at Rushden lakes store were so helpful when I called in, especially Chris. I just wanted to say thank you, they sorted everything out for me and I love my Keswick trousers.

Excellent superior products, great service.

I have never before experienced such excellent customer service - the friendliness, helpfulness and sheer warmth of all members of staff are amazing. Hannah, who served me on this latest occasion, went over and above in helping me over a coat I purchased a few days previously from another branch. I am quite new to Fatface but have bought quite a few items this past year and I love their style, quality and fair price. The staff are clearly very happy in their workplace so thank you, Hannah and colleagues, for my lovely shopping experience!

Friendly staff on the pick up ..got some great ideas for Xmas presents too

Keeps you up to date with your delivery and pick up from store.
Staff are friendly and helpful in store.
Quality of items are very good

I visited your store on late evening on Thursday 21/09/23 on a last ditched attempt to find a dress for a wedding the following day, I had a couple lined up at home but they just didn't feel right. your colleagues Hannah and Chris were in store and could see I was in desperate need of help, they went above and beyond to help me find something, they had just had a delivery that day and brought out a few things to try, I absolutely fell in love with the bird print dress which I felt was totally me, I was so happy, and am so proud to say I went to the wedding on Friday feeling really good and in a stunning dress. I can't thank them for what they did that night, it was above and beyond.
A**** team you have there!

My first time visiting Rushden Lakes on Saturday (16/9). What a great place!. Enjoying some retail therapy and much needed catch up with my friend. One store that stood out with their impeccable Customer Service skills was indeed FatFace A warm welcoming, very tidy and well presented merchandising displays. No staff standing around twiddling their thumbs or hands in pockets. A special shout out to Lotti who we had the pleasure of being served by. What a gem of a lady. Bubbly, enthusiastic and definitely has the interpersonal skills spot on. Something that a lot of retail outlets are unfortunately lacking. It felt like I had been taken back in time to the very early years of 2000's when I worked within department stores myself. Customer satisfaction is the key 🔑 and this store has definitely excelled. Thank you once again Lotti and I hope you continue to thrive within the company and in life itself.
👍🙂

I love fatface. Great quality clothes. Great service as always. Staff are absolutely brilliant at Rushden lakes store.

Delivery to store now makes things so much easier and cheaper. Very good range of swimwear especially the MCS range albeit very expensive and wish I had waited for the sale! Staff at Rushden Lakes store always very pleasant and helpful. Recently purchased the green/white striped shirt which is gorgeous. 10 out of 10 all round.

I love the quality of clothing. I love fat face style. My go to place every time
I feel pretty and feminine