Ordered flip flops online. Easy to do, no issues and follow-up emails clear and concise. Order quickly arrived at local store. I was dealt with by a very pleasant and efficient lady when I went t... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG Southampton, Hampshire, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I ordered 2 tops from the shop in West Quay. I got an email to say they my parcel arrived. When I went to collect it I was told it wasn’t there and go to Next. I queried it and the girl was insisten... Toon meer
Bedrijf heeft geantwoord
Petite sizes have to be ordered on line, shop delivery free, so could collect and try on then return unwanted items at same time, Great!
Bedrijf heeft geantwoord
I visited the Southampton store during the sale and extra promotion 20% off. The staff were busy but despite this, their customer service was fantastic. I was served by two members of staff, Claudia a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
Unit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG, Southampton, Hampshire, Verenigd Koninkrijk
- 02380 330868
4,6
Uitstekend
152 reviews
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Bad experience
I ordered 2 tops from the shop in West Quay.
I got an email to say they my parcel arrived. When I went to collect it I was told it wasn’t there and go to Next. I queried it and the girl was insistent I go to Next.
Eventually they said they didn’t have the parcel they were very good. So about 1/2 hour later I went back to Fat Face and my parcel was there. I was so tired I didn’t want to try them on and I didn’t want the bother of taking it back. Very disappointed ruined my morning as I didn’t have any time left to shop.
8 mei 2026
Antwoord van FatFace - SOUTHAMPTON 3
Hello, thank you for taking the time to leave your review. I am sorry to hear of your recent experience when shopping with us. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, CM
Perfect service all the way through
Ordered flip flops online. Easy to do, no issues and follow-up emails clear and concise.
Order quickly arrived at local store. I was dealt with by a very pleasant and efficient lady when I went to collect.
Flip flops good quality and perfect for my needs (and my feet!).
30 april 2026
Antwoord van FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Petite order
Petite sizes have to be ordered on line, shop delivery free, so could collect and try on then return unwanted items at same time, Great!
3 mei 2026
Antwoord van FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always the service is great and staff…
Always the service is great and staff is very friendly. The material is always great quality. My son absolutely loves going to the west quay store !
26 april 2026
Antwoord van FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always happy with FATFACE
Always happy with FATFACE
quick delivery and fantastic service
You get what you pay for 👍
15 april 2026
Antwoord van FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The products are lovely but the…
The products are lovely but the delivery service was terrible the parcel was delivery at 11.30at night and left by the front door in the rain and was not discover till the next morning not impressed
4 april 2026
Antwoord van FatFace - SOUTHAMPTON 3
Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
Antwoord van FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Beautiful spring top (shame about the instore sizes)
I spotted a beautiful top, perfect for the spring, in store. I tried it on but it was just a fraction too small. There were no larger sizes in store (I was looking for an 20) so I checked out the website. I did this while I was in the changing room. Luckily I was able to order the size I wanted but, it was a shame to see there were 3 other larger sizes available that aren't in the store. Having discovered this, I then had a look around the store & the largest size I found was 18. Are Fatface ashamed to have plus size women wearing their clothes?
15 maart 2026
Antwoord van FatFace - SOUTHAMPTON 3
Thank you for your review. At the moment, due to space limitations in our stores, we’re only able to carry a selected range of sizes on the shop floor - typically up to a size 18. However, we do offer a wider size range online, and we’re always happy to help with ordering to store or home if that’s more convenient for you.
We know how important it is to have more inclusive sizing available in store, and this is something we’re continuously reviewing. Your feedback is really appreciated and will be shared with our team as we work to improve the experience for all our customers.
Good but.....
Great quality clothes albeit a little pricey. Friendly helpful staff. Just a pity the shops are so small & only hold a fraction of the online variety & colours. For me I need to try the clithes on as their actual sizes vary between garnents even though they are labelled the same size.
5 maart 2026
Antwoord van FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The guy that works for you at the…
The guy that works for you at the Westquay Southampton branch. Great customer service. Naturally pleasant & helpful without the attitude that so many staff have.
1 februari 2026
Antwoord van FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Wonderful staff
Fatface in West Quay, Southampton, i really hope this gets to the people who deserve it the most: Jess, thank you for helping me choose the plethora of skirts to try on so I didn't have to search every rail in the store myself, so helpful.
Sophie, thank you for your help in deciding which skirt to buy, its because of you that I bought the skirt!
And finally, thank you David for your kindness and cheerful chatter at the till, you made me feel really good about myself.
What a fabulous store, its the people who made it the great experience that it was today.
I love the skirt too....pockets! But the staff made me want to leave a review, the product alone wouldn't have.
Thank you, wonderful people x
7 februari 2026
Review zonder uitnodiging
Antwoord van FatFace - SOUTHAMPTON 3
Hello Danielle
Thank you so much for your wonderful review.
Your comments have been passed directly to Jess and her team. We are so pleased to hear you had such a great visit to our Southampton store, and we look forward to welcoming you back soon.
LE
Easy to order and collect from store
Easy to order and collect from store. When I collected the item I noticed it was faulty, luckily they had a replacement in store so the assistant swapped them for me. Friendly and helpful staff.
30 januari 2026
Antwoord van FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality clothing
Good quality clothing , well laid out store , v helpful , friendly polite staff
10 januari 2026
Antwoord van FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent service and products!
7 januari 2026
Antwoord van FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwoord van FatFace - SOUTHAMPTON 3
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Antwoord van FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great clothes
Great clothes, usually buy when on sale. Friendly staff in their stores.
13 augustus 2025
Antwoord van FatFace - SOUTHAMPTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.