My wife and I visited Fatface in Sutton Coldfield twice today not having had enough time to browse initially. Lydia, who was working on her own that day couldn't have been more helpful and chatty, gi... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 156 The Gracechurch Centre, B72 1PH Sutton�Coldfield, West Midlands, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Staff are very helpful…will happily order size in if they don’t have it. Really pleasant and happy staff. The store is always well set out so easy to find what you want. a great shopping experienc... Toon meer
Bedrijf heeft geantwoord
I received a text saying order ready for collection from store. When I arrived at store the assistant was expecting a bar code on an email. She diligently checked for my order but it had not arrived.... Toon meer
Bedrijf heeft geantwoord
Really liked this year’s winter collection, in terms of colours and the pj’s are particularly nice. However, I really want to single out the service of Amy in the Sutton Coldfield branch of Fatface. M... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
Unit 156 The Gracechurch Centre, B72 1PH, Sutton�Coldfield, West Midlands, Verenigd Koninkrijk
- 01213 547786
4,8
Uitstekend
156 reviews
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van FatFace - SUTTON COLDFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Purchased a couple of items
Purchased a couple of items, very helpful and cheerful staff. Amy, Emily and Sophie were knowledgeable about clothing and sizing.
23 maart 2024
Review zonder uitnodiging
Antwoord van FatFace - SUTTON COLDFIELD
Good morning,
Thank you for taking the time to leave your review.
I am so pleased to read that you encountered such a great experience during your visit to our Sutton Coldfield store. I will be sure to pass on your lovely comments to Amy, Emily, Sophie and the team.
All the best, MM
Antwoord van FatFace - SUTTON COLDFIELD
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Always been a great style
Always been a great style, innovative and original, with lots of elegant and fun in the same time.
13 januari 2024
Antwoord van FatFace - SUTTON COLDFIELD
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great looking clothes from FatFace!
Purchased another great looking item from FatFace at a great price in the sale. The material always feels super quality and you know it's going to wear well!
2 januari 2024
Antwoord van FatFace - SUTTON COLDFIELD
Hello Stuart
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwoord van FatFace - SUTTON COLDFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great service
Great service from start to finish. Easy to order online, can select delivery or click and collect. Kept up to date with order progress and speedy delivery. Lovely products. Friendly and helpful staff.
25 november 2023
Antwoord van FatFace - SUTTON COLDFIELD
Good afternoon, Nat.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Sutton Coldfield store.
Take care, JB
Rugby shirt was great value and the…
Rugby shirt was great value and the colours were terrific.
21 november 2023
Antwoord van FatFace - SUTTON COLDFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
A pleasure to shop with FatFace
A pleasure to shop and order from Fat face as everything is perfect from choice, ease of order, price, communication and delivery. The sheep jumper ordered online is beautiful and a nod to a very famous jumper from the 80’s. Well made, top quality, ethically made and for a worthwhile cause too.
14 november 2023
Antwoord van FatFace - SUTTON COLDFIELD
Hello Jules
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality that lasts
Always excellent quality that I know will last so therefore always prepared to pay the extra
6 november 2023
Antwoord van FatFace - SUTTON COLDFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Maybe send an email to say its arrived…
Maybe send an email to say its arrived in store !!!!
4 november 2023
Antwoord van FatFace - SUTTON COLDFIELD
Hello Jeanette
Thank you for your review.
I am so sorry to hear that you did not receive a email as I can see one was sent to you on the 7th November to advise that the parcel arrived in store. Sometimes as it is sent from a automated system it can go into Spam/Junk.
Have a lovely day.
EP
Please don't even think about shutting high street stores
Store colleagues were super helpful - working through which would be the best Christmas pyjamas for my (grown up) kids - and ordering online for delivery to my home for me.
This is service you just don't get online however good the products are.
3 november 2023
Antwoord van FatFace - SUTTON COLDFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
ep
Antwoord van FatFace - SUTTON COLDFIELD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
lovely skirt
My order arrived quite quickly at the store and was easy to collect. I was really pleased when I tried it on. A lovely skirt and good value as reduced.
28 oktober 2023
Antwoord van FatFace - SUTTON COLDFIELD
Hello Sharon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely dress
Lovely dress . Fits so well . Postal service excellent . Well done fat face .
21 oktober 2023
Antwoord van FatFace - SUTTON COLDFIELD
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Lovely Tops
Lovely Tops. Excellent quality cotton and well made.
It's worth paying a little extra for quality and Fatface
clothing always washes very well.
I was kept well informed of delivery to the store and staff at store were very polite and helpful.
13 oktober 2023
Antwoord van FatFace - SUTTON COLDFIELD
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
this company is one of the best clothes…
this company is one of the best clothes retailers on the high street. Shops are always immaculate , well laid out and has easy access to all merchandise. Staff in My 2 local stores are a great reflection on the company . They are always smart pleasant and polite, they dont pester you but they are there if needed.
Gary
19 oktober 2023
Review zonder uitnodiging
Antwoord van FatFace - SUTTON COLDFIELD
Hi Gary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
After my recent visit to Fatface Sutton…
After my recent visit to Fatface Sutton Coldfield, I was extremely impressed with how attentive Jane was. She was very friendly and knowledgeable about the products in store. I made a large purchase thanks to her! She deserves a promotion! Thank you Jane.
15 september 2023
Review zonder uitnodiging
Antwoord van FatFace - SUTTON COLDFIELD
Good afternoon, Dara
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Sutton Coldfield store.
Take care, JB
Great sales items found online
Great sales items found online, delivered to store within 5 working days. Store pick up great, friendly and helpful staff.
29 augustus 2023
Antwoord van FatFace - SUTTON COLDFIELD
Hello Lauren thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very good customer service
My item was delivered to store very quickly and it was free to have this service. Also very good communication throughout.
20 augustus 2023
Antwoord van FatFace - SUTTON COLDFIELD
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.