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FatFace - WHITELEY Reviews 

196
•
TrustScore 4.5 uit 5

4,7

Unit E5 Whiteley Village Shopping Centre, PO15 7PD Whiteley, Hampshire, GB

•

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Lovely shirt, same size as my other Fat Face shirts but this one was undersized,so had to return. Asked to try for next size up but unfortunately all out of stock.

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

I collected an online order at your Whiteley store where I found the staff were efficient, helpful & friendly There was a good selection of stock in-store, I bought a nice top, (lovely soft cotton)... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I made the mistake of ordering two of the same item on line! When I collected in store I explained what I had done and they immediately sorted the return and refund within minutes. The shirts I bought... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

A good selection of clothes for different adventures. The company has always had good quality & styles that lasts. Easy website to use. Shame some local stores had to close, like Southsea. Nice size... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Kledingwinkel
  2. ook in
  3. Damesmodewinkel
  4. Herenmode
  5. Winkel in modeaccessoires

Geschreven door het bedrijf

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contactgegevens

  • Unit E5 Whiteley Village Shopping Centre, PO15 7PD, Whiteley, Hampshire, Verenigd Koninkrijk

  • 01489 557170

4,7

Uitstekend

TrustScore 4.5 uit 5

196 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(196)

14.949 reviews in de afgelopen 12 maanden

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Fat face products are always of good…

Fat face products are always of good quality and unique from other brands.The online service is easy to use and quick to arrive.

23 april 2024
Logo FatFace - WHITELEY

Antwoord van FatFace - WHITELEY

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to read your positive comments regarding quality, and service!

Take care. -GM

Beoordeeld met 5 van de 5 sterren

Well made cotton twill shirt.

Well made cotton twill shirt.
Changed from M to L to enable comfortable wearing of tee shirt underneath. Shop very helpful.

24 april 2024
Logo FatFace - WHITELEY

Antwoord van FatFace - WHITELEY

Hi Peter,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.

Beoordeeld met 5 van de 5 sterren

Cool well made garments

Cool well made garments, delivered promptly.

22 april 2024
Logo FatFace - WHITELEY

Antwoord van FatFace - WHITELEY

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Beoordeeld met 5 van de 5 sterren

Friendly Staff Member

Atmosphere in the shop was friendly, helpful staff and easily made shopping for an old man like me! Thank you to the helpful Jack for assisting me with trying to find the right sizes, now I know my European size!, very easy going and happy to help!

23 maart 2024
Review zonder uitnodiging
Logo FatFace - WHITELEY

Antwoord van FatFace - WHITELEY

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.

Take care. -GM

Beoordeeld met 1 van de 5 sterren

Click and collect .Order not suitable

Click and collect .Order not suitable , tried to return it to store however they couldn’t. No return label. Staff in store very unhelpful and rude

24 maart 2024
Logo FatFace - WHITELEY

Antwoord van FatFace - WHITELEY

Good afternoon, Liz.

Thank you for taking the time to leave us your review, although I am sorry to read of your disappointment with our customer service at one of our stores.

I've taken a further look into this for you and unfortunately, I cannot see that you have contacted us at customer services regarding this, therefore I have emailed you to try and help resolve this matter.

In the meantime, please accept my apologies for any disappointment that we have caused you and thank you for your patience. JB

Beoordeeld met 5 van de 5 sterren

Lovely helpful staff

Lovely helpful staff. Aisling was very kind and helpful.

2 april 2024
Review zonder uitnodiging
Logo FatFace - WHITELEY

Antwoord van FatFace - WHITELEY

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.

Take care. -GM

Beoordeeld met 1 van de 5 sterren

Nothing went wrong

22 maart 2024
Logo FatFace - WHITELEY

Antwoord van FatFace - WHITELEY

Hi there,
Thank you for taking the time to leave your review.

We are pleased to hear that everything went well with your order.

Take care. - GM

Beoordeeld met 5 van de 5 sterren

Fatface is a favourite of mine.I…

Fatface is a favourite of mine.I receive emails regularly with first look at sale items etc.Ordering is quick online and updates are good.Staff in Fatface shops are very friendly too.

8 februari 2024
Logo FatFace - WHITELEY

Antwoord van FatFace - WHITELEY

Good Morning Susan,

Thank you for taking the time to leave us a review!

I am happy to hear you enjoy using our online service and that you are loving the quality of our clothing! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!

We look forward to welcoming you back!

Kind Regards, JW

Beoordeeld met 5 van de 5 sterren

Discounts only online…

The ability to try on my coat at the local retail store, then buy online to take advantage of a 10% discount was very good. That the store could not or would not match the online discount, not so much. I would have preferred to buy in store to support my local shops. Having said that, the coat was well made, great quality and comfortable and arrived quickly.

22 januari 2024
Logo FatFace - WHITELEY

Antwoord van FatFace - WHITELEY

Hello Timothy
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Beoordeeld met 5 van de 5 sterren

A good selection of clothes for…

A good selection of clothes for different adventures. The company has always had good quality & styles that lasts. Easy website to use. Shame some local stores had to close, like Southsea. Nice size store, plenty of clothes for women, but definitely not for men. Needs to improve for us men.

21 januari 2024
Logo FatFace - WHITELEY

Antwoord van FatFace - WHITELEY

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Beoordeeld met 2 van de 5 sterren

Initial order was too long (tall)…

Initial order was too long (tall) second order medium regular was sized wrong too long fir a 6ft 3 inch man

25 januari 2024
Logo FatFace - WHITELEY

Antwoord van FatFace - WHITELEY

Good morning,

Thank you for taking the time to leave us your review.

I am so sorry that you encountered an issue with sizing on your order. Please be assured that these comments will be passed on to the relevant teams for review.

All the best, MM

Beoordeeld met 5 van de 5 sterren

Quick and reliable

Quick, efficient and reliable

17 januari 2024
Logo FatFace - WHITELEY

Antwoord van FatFace - WHITELEY

Hello,
Thank you for taking the time to leave your 5* review.

We are so pleased to hear your feedback on your experience shopping with us.

We look forward to welcoming you back soon.

Take care. -GM

Beoordeeld met 5 van de 5 sterren

Great clothing and excellent returns policy

Great coat purchased . Bought another couple of items didn't suit me so returned them. No issues, money back straight away

31 december 2023
Logo FatFace - WHITELEY

Antwoord van FatFace - WHITELEY

Good Afternoon,

Thank you for taking the time to leave us a review!

I am so happy to hear you are loving your new Fat Face coat! We bet you look absolutely amazing in it. We really appreciate your
positive feedback regarding the service you have received!

We look forward to welcoming you back soon!

Kind Regards, JW

Beoordeeld met 3 van de 5 sterren

Refund

The staff were fine just that when I got my refund it tickled me that I didn’t get my postage refunded so I won’t be shopping or ordering online again.

4 januari 2024
Logo FatFace - WHITELEY

Antwoord van FatFace - WHITELEY

Good Morning Michael,

Thank you for taking the time to leave us a review!

I am sorry to hear you did not receive your full refund when making a return. I have emailed you directly in regards to this matter to be able to discuss this further with you.

Again, I apologise for any inconvenience this has caused.

Kind Regards, JW

Beoordeeld met 5 van de 5 sterren

Great

This is the second time top of the same design my husband has he loves it .
I love your designs for me as well.
Will be visiting again soon.

29 december 2023
Logo FatFace - WHITELEY

Antwoord van FatFace - WHITELEY

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Beoordeeld met 5 van de 5 sterren
Logo FatFace - WHITELEY

Antwoord van FatFace - WHITELEY

Hello Christina
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Beoordeeld met 5 van de 5 sterren

Great customer servuce

Friendly and helpful staff. Nothing was too much trouble.

16 december 2023
Logo FatFace - WHITELEY

Antwoord van FatFace - WHITELEY

Hello Kate
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Beoordeeld met 5 van de 5 sterren

Happy customer!

From ordering to receiving purchases was easy and within the time frame that company said, also up to date tracking thank you!

1 december 2023
Logo FatFace - WHITELEY

Antwoord van FatFace - WHITELEY

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Beoordeeld met 5 van de 5 sterren

Online order delivered to a local…

Online order delivered to a local branch , easy and straight forward .. pleasant staff experience always with a smile .

4 december 2023
Logo FatFace - WHITELEY

Antwoord van FatFace - WHITELEY

Hello

Thank you for your 4* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,

EP

Beoordeeld met 5 van de 5 sterren

Great jumper

28 november 2023
Logo FatFace - WHITELEY

Antwoord van FatFace - WHITELEY

Hello

Thank you for your 4* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,

EP

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