Very helpful in finding the dress size I wanted from another shop. Professional friendly & I will continue to shop in fat face because of this.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Would have given five stars but was frustrated with delivery information. Having chosen delivery date I arranged my weekend around going to collect it. I fully expected an email to say it was ready. I... Toon meer
Bedrijf heeft geantwoord
It was actually returning them, I needed the short, unfortunately I couldn’t find them in store, but the gentleman at the Woking store was so helpful and looked for me. He also did the refund so fast... Toon meer
Bedrijf heeft geantwoord
Bought 3 dresses, one in store and two online, for my wife and under her direction. Lovely friendly service and advice, as always, in the Woking store and online package received in a couple of days.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contactgegevens
28 The Peacocks Shopping Centre, GU21 6GD, Woking, Surrey, Verenigd Koninkrijk
- 01483 715251
4,8
Uitstekend
87 reviews
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“You Snooze You Lose” !
Nothing wrong with the process of : ordering, receiveing & unfortunately returning my purchases!! I’ve been wearing XL in ‘all FF’ shirts for many years.
Only to find this years purchases of XL were far bigger than in previous years.
Unfortunately no styles of shirt's were available in ‘ L’ for me to try?!?!?!
This is not a complaint, just a a disappointing personal outcome!!
Perhaps more stock would have saved my day?!
Great products & quality, just missed out on sizing !!
6 april 2025
Antwoord van FatFace - WOKING
Good afternoon Robert
Thank you for taking the time to leave your review.
We're sorry that you were unable to locate the size that you were after. We understand that this is disappointing and will of course pass your comments to the right team.
Take care, LE
Thank you Natalie
Great customer service from Natalie at the Woking store. I managed to buy 2 pairs of jeans which fitted me perfectly thanks to her help. Her customer service was top class.
30 maart 2025
Review zonder uitnodiging
Antwoord van FatFace - WOKING
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Poor customer service
We ordered two items for collection in the Woking shop. They found one quickly and said the other one is here somewhere but they couldn’t find it. Eventually they said they would order it again for home delivery next day at their expense. The item did arrive next day at home.
15 december 2024
Antwoord van FatFace - WOKING
Hello Cecil
Thank you for taking the time to leave your review.
I am sorry to hear that your first order didn't arrive as planned, but I am pleased that our team were able to resolve this quickly for you.
Take care, LE
In-store deliveries
The ability to collect deliveries in-store revolutionises the shopping experience, reducing shipping costs and making returns incredibly convenient.
11 december 2024
Antwoord van FatFace - WOKING
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good quality, friendly service
Bought 3 dresses, one in store and two online, for my wife and under her direction. Lovely friendly service and advice, as always, in the Woking store and online package received in a couple of days. Appreciate the quality of the clothes which is far superior to those of the fast-fashion outlets in the same shopping area
30 november 2024
Antwoord van FatFace - WOKING
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Such attentive service from Sharon and…
Such attentive service from Sharon and Matt.
18 september 2024
Review zonder uitnodiging
Antwoord van FatFace - WOKING
Hello Tina
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Sharon couldn’t have been more helpful
Sharon couldn’t have been more helpful, what a lovely lady. She got every single pair of jeans in the shop for me to try on, gave advice about the sizing, and was kind enough to to help me choose the most flattering ones for me.
So pleased with the jeans and with the service.
18 september 2024
Review zonder uitnodiging
Antwoord van FatFace - WOKING
Hello Nicky
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Arrived on time
Arrived on time. Staff v friendly and polite at Woking branch even though I had to return the garment. Refunded straight away
1 augustus 2024
Antwoord van FatFace - WOKING
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
easy & convenient
I ordered a skirt online and collected it from Woking - easy and straight forward to collect from the store, staff were friendly and quick retrieved my online purchase! The skirt arrived really quickly and is a lovely fit and shape.
17 juni 2024
Antwoord van FatFace - WOKING
Hello Stephanie,
Thank you for sharing your recent experience in our Woking store with us.
Please be assured that this will be passed onto the store for you. We hope you enjoy your skirt!
Have a great day!
Take care, ED
Product ordered on line and delivered…
Product ordered on line and delivered to shop for free. Fast and efficient service. Staff pleasant and helpful.
20 mei 2024
Antwoord van FatFace - WOKING
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! CD
Refund on one item because of sizing…
Refund on one item because of sizing then purchased two items in Sale at exceptional value. Really really satisfied, thanks!
22 april 2024
Review zonder uitnodiging
Antwoord van FatFace - WOKING
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you are pleased with your purchases! We look forward to welcoming you back soon.
Take care. -GM
Excellent organisation for ordering and…
Excellent organisation for ordering and delivery and the quality of the clothes never disappoint.
24 maart 2024
Antwoord van FatFace - WOKING
Good Morning Sabine,
Thank you for taking the time to leave us a review!
I am so glad to hear you are enjoying your new Fat Face items and it is great to hear they arrived with you quickly too! We appreciate such positive feedback from our customers.
We cannot wait to welcome you back soon!
Kind Regards, JW
Excellent customer service when…
Excellent customer service when managing an exchange in store . Fast delivery of new item .
24 maart 2024
Antwoord van FatFace - WOKING
Good afternoon, Wendy.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Woking store.
Take care, JB
Antwoord van FatFace - WOKING
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great t shirt
I have this t shirt in several colours it’s a lovely design and the fit is perfect
12 februari 2024
Antwoord van FatFace - WOKING
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your item, and we look forward to welcoming you back soon!
Take care.- GM
Antwoord van FatFace - WOKING
Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
It was actually returning them
It was actually returning them, I needed the short, unfortunately I couldn’t find them in store, but the gentleman at the Woking store was so helpful and looked for me. He also did the refund so fast and was lovely about it, having worked in retail for years, this is how you do a refund to keep customers coming back.
It actually made me want to buy something in store.
19 januari 2024
Antwoord van FatFace - WOKING
Hi there,
Thank you for taking the time to leave your 5* review.
I’m happy to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon.
Take care. -GM
Prompt delivery of my order and good quality …
Prompt delivery of my order and good quality garments in great colours and patterns
28 december 2023
Antwoord van FatFace - WOKING
Hello Linda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really nice quality pyjamas my daughter…
Really nice quality pyjamas my daughter loved them.
10 december 2023
Antwoord van FatFace - WOKING
Good Afternoon Bethan,
Thank you for taking the time to leave us a review!
I am so glad to hear your daughter is loving her new pyjamas! We love to hear such positive feedback regarding our clothing!
Kind Regards, JW
Helpful assistant
I bought two gifts online and collected from the shop. As they were gifts I asked for a gift receipt which the system couldn't provide but the assistant gave me two priced receipts which was very helpful.
7 december 2023
Antwoord van FatFace - WOKING
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
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