What stands out in this organisation is their level of genuine care and support for your vision. Karmen in their North London branch couldn't have been more helpful! I highly recommend Karmen and Fayr... Toon meer
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I stupidly waited too long to order a tile edge during my bathroom Reno. So I called up & asked if there was any way I could rush the order. The woman on the phone immediately spoke to someone and mad... Toon meer
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Customer service was excellent when I called with a couple of queries. It is a relief to be able to speak to a real and very helpful person. Everything arrived in good time and the company made a spe... Toon meer
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Amazing one-stop shop with Sunday support! Just finished a DIY project using the Westminster Manor tiles from Fayrouz Tile & Stone, and I couldn't be happier. The tiles are beautiful and great qual... Toon meer
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4,7
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Quality of the tiles was excellent
Quality of the tiles was excellent. Delivery was on time and the service by the delivery drivers was first class. Highly recommended on all counts.
4 april 2025
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Mark,
Thank you for your great review! We're so pleased to hear you were happy with the quality of the tiles and the service from the delivery team. We really appreciate the recommendation and hope the tiles look fantastic in your space!
Many thanks,
Your Tiles
Tiles delivered on time and very well…
Tiles delivered on time and very well packaged
3 april 2025
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Matt,
Thanks for the great review! We’re really pleased to hear your tiles arrived on time and well packaged. Wishing you all the best with your project!
Many thanks,
Your Tiles
Tiles are perfect and delivered on time as promised
Tiles are perfect. Paid a little extra for a named day delivery and they arrived on time for the guys to lay the patio.
24 maart 2025
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Claire,
Thanks so much for your lovely review! We’re really happy to hear the tiles are perfect and that delivery went smoothly. Hope the finished space looks amazing!
Many thanks,
Planet Tiles
Excellent choice, brilliant service.
Excellent choice of tiles enabled us to find what we wanted. Easy to order, slightly high than expected delivery cost, but ok considering the weight. Excellent delivery. Product laid like a dream. Excellent. Already passed their details to two friends.
13 maart 2025
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi,
Thank you for the fantastic review! We’re so glad you found the perfect tiles and that everything went smoothly from ordering to laying them. We really appreciate you recommending us to others—that means a lot!
Many thanks,
Your Tiles
Love these tiles
Love these tiles. Delivered on time. Laid nicely each tile same size no variation love em.
Green Moroccan pattern
22 maart 2025
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Stu,
Thanks so much for the fantastic feedback! We’re really glad to hear everything went smoothly with your order and that the tiles were consistent and easy to work with. The green Moroccan pattern is a stunning choice!
Many thanks,
Your Tiles
My tiles arrived on time as promised
My tiles arrived on time as promised. Well packaged and no breakages. Your tiles have an excellent choice of tiles and samples are available which arrive promptly. The good quality Moroccan inspired tiles I ordered have been used to tile a fireplace.
20 maart 2025
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Maureen,
Thank you for your lovely review! We’re so pleased everything arrived safely and on time, and it’s great to hear the samples were helpful in choosing your tiles.
Many thanks,
Your Tiles
Really pleased with product
Really pleased with product, lovely tiles.
Found delivery charges expensive.
9 maart 2025
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Gillian,
Thank you for your review! We’re so pleased you love your tiles and appreciate you choosing us for your project. If there’s anything we can do to make your experience even better next time, we’d love to hear your feedback!
Many thanks,
Your Tiles
Order delivered on time
Order delivered on time, no issues, great service.I highly recommend Your Tiles👍
7 maart 2025
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Tony,
Thank you for your fantastic review! We’re so pleased everything went smoothly with your order and that you had a great experience with us. Your recommendation means a lot! 😊
Many thanks,
Your Tiles
Disappointed
Every single tile in every single box has two thick stripes of what looks like adhesive across it. Difficult to get off and will add hours to tiling as will have to clean off each one. Really poor.
11 maart 2025
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Carrie,
We’re sorry to hear you weren’t expecting the protective adhesive on your tiles, but we want to reassure you that this is completely normal and is actually there to prevent scratching during transit. It’s a thin, removable layer that comes off easily with a wipe or even just your finger.
We assure you this is standard across most tiles and won’t cause any delays to your project, as tiles are typically cleaned multiple times during installation and grouting, at which point any remaining residue will come away naturally.
We hope this helps, but if you have any further questions, feel free to reach out!
Many thanks,
Your Tiles
Excellent service
Excellent service, good communication throughout and lovely tiles!!
6 maart 2025
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Karen,
Thank you for your lovely review! We're so pleased you had a great experience with us and that you love your tiles.
Enjoy your new tiles!
Many thanks,
Your Tiles
Great tiles and service!
27 februari 2025
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Ross,
Thanks so much for your review! We’re delighted to hear you’re happy with both the tiles and our service. Wishing you all the best with your project!
Many thanks,
Your Tiles
Beautiful tiles
Beautiful tiles. One had a small chip and was replaced immediaely
28 februari 2025
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Mary,
We’re so glad you love your tiles! Thanks for your patience while we got the replacement sorted—our team is always happy to help. We really appreciate you choosing us for your project and hope your space looks amazing!
Many thanks,
Your Tiles
Lovely tiles
Lovely tiles, delivered promptly, would highly recommend Your Tiles.
26 februari 2025
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Sarah,
Thank you so much for your kind words! We're thrilled to hear you're happy with your tiles and our service. It’s wonderful to know you’d recommend us, and we hope your new space looks amazing! If you ever need more tiles for another project, we’d love to help.
Many thanks, Your Tiles
My tiles did not arrive
My tiles did not arrive. Your courier claimed to have delivered them on Thursday February 20th but this was not so. I then was told that they had been delivered on Friday February 21st but no tiles were received.
I had asked for a phone call to let me know when delivery was to happen but Received no phone calls at all. When questioned I was sent a photo of someones garden(definitely not ours) where the package was supposed to have been left. It was impossible to deliver to a garden as we live right on the street and there is no access to our garden at all. It had all the hallmarks of a complete scam. You didn't supply a name of your courier even when asked. You did not provide tracking either so the parcel whereabouts could not be traced. I asked that my tile order be delivered or a full refund of my money paid to you . So far I have been told a refund has been made but nothing has been received. I am horrified at such negligent service and if I do not receive a total refund to my original bank I will consider this matter extremely serious and take it further until this matter has been resolved. Very upsetting circumstances all round.
26 februari 2025
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Robin,
We want to clarify what happened with your order. The tiles were delivered on Thursday, but unfortunately, the courier made a mistake and delivered them to the wrong address. When you got in touch, we provided a delivery proof photo, which confirmed this error. We investigated and found that when your address is entered into a navigation system, it incorrectly directs to a different property, which is how the mistake occurred. As soon as we were made aware, we worked quickly to resolve the issue, offering a refund and apologising for any inconvenience caused.
We do ask drivers to call ahead when possible, but as they are often alone in the vehicle, they can only do so when it’s safe. In rural areas, signal issues can also prevent this. Regarding tracking, because we use specialist couriers for heavy, fragile items, the level of tracking isn’t the same as we have all come to expect with local parcel services, but our customer service team always does their best to assist.
We processed your refund as soon as possible, and as we explained, business transactions can take up to 72 hours to appear in your account. You have since confirmed that the refund has been received.
What’s particularly surprising is that after leaving this review, you contacted us to reorder the same tiles. Given the way our staff were spoken to throughout this process, we declined. We always strive to provide great service and assist customers as much as possible, but we also expect our team to be treated with respect.
Many thanks,
Your Tiles
fabulous Spanish tiles
fabulous Spanish tiles that I've found difficult to source, they look amazing, soo happy, delivered quickly and wrapped well
18 februari 2025
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Claire,
Thank you for your wonderful review! We're so glad you found the perfect tiles with us. It’s great to hear you’re happy with them and that everything arrived quickly and safely. Wishing you all the best with your project!
Many thanks,
Your Tiles
Delivery just dumped outside - didn't let me know
Tiles were delivered on the scheduled day but just abandoned outside the house leaning against the porch in full view of the road. DID NOT EVEN RING THE BELL.
There was one loose tile with no packaging for protection, stood on it's end with just one layer of clingfilm.
I phoned to complain but girl did not seem to think there was anything wrong with how it was delivered. I asked to speak to someone who might give a toss and she assured me that I would get a call back.
Unsurprisingly, no one called me back.
So if you are looking for a supplier with a decent delivery service and caring customer service .. look elsewhere.
I don't expect to pay £40 for delivery and just have it dumped outside where it could be stolen and without the opportunity to check for damage.
Since receiving a reply to the above review TWO MONTHS AGO, I still haven't been contacted by this company. So the customer service is just as efficient and caring as their delivery service.
The best way to further piss off a pissed off customer is to say you will be in touch to smooth things over and then not do it.
21 februari 2025
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Mr. Di Lisio,
We’re very sorry to hear about your delivery experience. This is not the level of service we expect from our couriers, and we will be looking into this with them to understand why the tiles were left in that way.
Regarding your call, your request was passed on to a manager on Friday, but unfortunately, they were unable to get back to you before the end of the day. They will be in touch with you this week to discuss the issue further.
We appreciate your patience and will do our best to resolve this for you.
Many thanks,
Your Tiles
Want something different! !!
Easy to pick and buy , a lovely selection to choose from if you are looking for something different and we have ,
Only needed 35 for doorway around bathroom and 16 for a splash back above cooker , where very well wrapped up in bubble wrap, all arrived safely, I just thought the price of £ 35 delivered was a lot for not a lot of tiles !
20 februari 2025
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Sandra,
Thank you for your review! We’re so pleased you found the perfect tiles for your space and that they arrived safely.
Regarding delivery costs, we completely understand that they can seem high for smaller orders. We use specialist couriers who handle heavy and fragile items to ensure everything arrives in perfect condition. We don’t add anything to these fees—they are passed on directly at cost from the courier.
We really appreciate your order and hope the tiles look fantastic in your home!
Many thanks,
Your Tiles
edging tiles
I ordered 12 edging tiles, they arrived in good time in a small box, exremely well packed, identical colour as shown and very prompt delivery. Perfect service. thank you.
8 februari 2025
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Angela,
Thank you for your lovely review! We’re so pleased to hear your tiles arrived quickly, safely, and exactly as expected. And it’s great to know you were happy with the service.
Many thanks,
Your Tiles
Very easy to order my tiles - delivered with care
Very easy to order my tiles which were delivered quickly and with care. Great that you can order per tile and not by box... means there's not a surplus pile of tiles. Also very easy to order a few extra if the order was shortfall in the original order.
3 januari 2025
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Judith,
Thank you for your lovely review! We’re so glad you found the ordering process easy and that your tiles arrived quickly and safely.
We are always working on ways to make our customers orders easier, so were glad that being able to order single tiles worked well for you. We hope they look great in your space!
Many thanks,
Your Tiles
Great value glossy green tiles
Great value glossy green tiles.
Packaged well
3 februari 2025
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Karen,
Thank you for your review! We’re so pleased to hear you’re happy with the value and quality of the tiles. Glad they arrived well packaged too!
Many thanks,
Your Tiles
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