What stands out in this organisation is their level of genuine care and support for your vision. Karmen in their North London branch couldn't have been more helpful! I highly recommend Karmen and Fayr... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I stupidly waited too long to order a tile edge during my bathroom Reno. So I called up & asked if there was any way I could rush the order. The woman on the phone immediately spoke to someone and mad... Toon meer
Bedrijf heeft geantwoord
Customer service was excellent when I called with a couple of queries. It is a relief to be able to speak to a real and very helpful person. Everything arrived in good time and the company made a spe... Toon meer
Bedrijf heeft geantwoord
Amazing one-stop shop with Sunday support! Just finished a DIY project using the Westminster Manor tiles from Fayrouz Tile & Stone, and I couldn't be happier. The tiles are beautiful and great qual... Toon meer
Bedrijf heeft geantwoord
4,7
Uitstekend
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My tiles arrived on time
My tiles arrived on time, in perfect condition and I love them, they look exactly like what I expected I think better in fact!! The pictures online were a great representation of the tiles!! Thank you
20 februari 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Emily,
Thank you for your lovely review. We’re so pleased to hear your tiles arrived on time and in perfect condition, and that they’ve met your expectations. It’s great to know the online images gave you an accurate sense of how they would look in person.
We really appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Great experience
Great experience! They were able to move forward my delivery date which was really helpful and not a single tile arrived cracked which was great - I’ve used some other tile companies in recent years and have had at least one crack per box, so was very impressed!
20 februari 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Courtney,
Thank you for your review. We’re pleased we were able to bring your delivery forward and that it helped with your project timeline. It’s also great to hear everything arrived safely and without any breakages — we know how important that is.
We appreciate you taking the time to share your experience.
Many thanks,
Fayrouz Tile & Stone
Excellent service
Excellent service, Tiles arrived quickly and are just what I ordered.
16 februari 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Jane,
Thank you for your review. We’re pleased to hear your tiles arrived quickly and that they were exactly what you expected.
Many thanks,
Fayrouz Tile & Stone
Very satisfied customer
I just had to write a review - I am thrilled with my tiles, the colour and finish are BEAUTIFUL. The quality was exceptional especially as the price was so reasonable. I am a very satisfied customer. The tiles arrived promptly and were very well packages
19 februari 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Lesley,
Thank you for taking the time to leave such a lovely review. We’re so pleased to hear you’re happy with the colour and finish of the tiles, and that the quality met your expectations. It’s also great to know they arrived promptly and well packaged.
We truly appreciate your feedback and are glad you’ve had a positive experience with us.
Many thanks,
Fayrouz Tile & Stone
Great service and fantastic…
Great service and fantastic communication
Would highly recommend
2 februari 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re pleased to hear you were happy with the service and communication, and we appreciate your recommendation.
Many thanks,
Fayrouz Tile & Stone
Antwoord van Fayrouz Tile & Stone
Hi Anne,
Thank you for your review. We’re pleased to hear you were happy with the service and the speed of delivery.
Many thanks,
Fayrouz Tile & Stone
Amazing tiles
Amazing tiles! A real focal point as a splash back for the cooker
12 februari 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Naomi,
Thank you for your review. We’re so pleased to hear the tiles have created such a strong focal point behind your cooker — that’s always lovely to know. It’s great that they’ve worked so well in your space.
Many thanks,
Fayrouz Tile & Stone
excellent communication from order to…
excellent communication from order to delivery. Beautiful tiles, excellent quality/
2 februari 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Thanks so much, Sandra! We’re really happy to hear that the communication felt clear from start to finish and that you’re pleased with the quality of the tiles. Enjoy your project, and thanks again for taking the time to leave a review 😊
Nice tiles, service needs some work
The first order went well and the tiles are good quality. I made a second order and the wrong tiles were sent. Replacements were sent and due before 12pm the next day, but by 2pm they hadn't arrived and apparently they hadn't left the hub for delivery - I had to call them to find out, they didn't bother to let me know. I was promised a call back to confirm whether it was being delivered later that day or the following day. I didn't get the call back and had to phone again at 4pm. I still don't have the tiles and I am now very irritated.
2 stars because the tiles are nice, when they get the order right.
6 februari 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Rachel,
Thank you for taking the time to share your feedback. We’re pleased to hear you’re happy with the quality of the tiles, though we appreciate how frustrating the issues around the replacement delivery were.
Once the incorrect tiles were identified, we arranged replacements as quickly as possible and did our best to keep you informed throughout the process. Unfortunately, we experienced difficulties obtaining clear updates from the courier, which limited the information we were able to pass on at the time. This is not the level of service we aim to provide, and we understand how disappointing this must have been while you were waiting for confirmation.
We’ve taken your comments on board and will be raising this with the courier to help prevent similar situations in future. Thank you for your patience — feedback like yours helps us improve our processes.
Many thanks,
Fayrouz Tile & Stone
Satisfied customerThe tiles are really good quality they…
The tiles are really good quality they arrived well packed and on the day they said they would. Reasonably priced great result
3 februari 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Janet,
Thank you for taking the time to leave a review. We’re pleased to hear you’re happy with the quality of the tiles, that they arrived well packed, and on the expected delivery day. It’s also good to know you felt they were reasonably priced and achieved a great result.
Many thanks,
Your Tiles
I have just received the sample tile…
I have just received the sample tile and it is really lovely but I just wanted to add how excellent the packaging was.I have had a few parcels lately from different companies and they should take lessons from you. Absolutely brilliant thankyou
26 januari 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Cheryl,
Thank you for taking the time to leave such a kind review. We’re pleased to hear you’re happy with the sample tile and that the packaging stood out — we take a lot of care to make sure samples arrive safely.
We really appreciate your feedback and thank you for choosing Your Tiles.
Many thanks,
Your Tiles
Arrived on time
Arrived on time. Very good quality tiles. Many thanks.
12 januari 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Steven,
Thank you for taking the time to leave a review. We’re pleased to hear the tiles arrived on time and that you’re happy with the quality.
Many thanks,
Your Tiles
Love these tiles
Love these tiles! The floor tiles I wanted were out of stock but they came back earlier than expected, and the wall tiles are also great. Customer service was quick and helpful, and delivery was swift as well. Would order from them again!
15 januari 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Angela,
Thank you for taking the time to leave a review. We’re pleased to hear the floor tiles came back into stock sooner than expected and that you’re happy with both the wall and floor tiles. It’s also great to know our customer service team was helpful and that delivery was quick.
Many thanks,
Your Tiles
Expensive looking tiles for great price
Found our tiles through a google search and couldn't believe how nice they were for the price it almost seemed to good to be true but we ordered them and a week later they were delivered on the promised delivery date neatly packages and all of them in perfect condition. The only downside is the hefty delivery price but overall would 10/10 recommend
12 januari 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Laura,
Thank you for taking the time to leave such a detailed review. We’re really pleased to hear you were happy with the tiles and that they arrived on time, well packaged and in perfect condition.
We appreciate your comments on delivery costs — these are set by the courier based on the weight and fragility of tiles, and we pass them on directly without adding any extra margin.
Thank you again for choosing Your Tiles and for the recommendation — it’s much appreciated.
Many thanks,
Your Tiles
Seamless transaction … tiles perfect!
Seamless transaction … tiles arrived, beautifully packed and intact. Would definitely use ‘Your Tiles’ again.
10 januari 2026
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Catherine,
Thank you for taking the time to leave a review. We’re pleased to hear the ordering process was straightforward and that the tiles arrived well packed and in perfect condition.
We appreciate you choosing Your Tiles and would be happy to help again in the future.
Many thanks,
Your Tiles
Gorgeous tiles
Gorgeous tiles, the delivery was prompt no breakage.
31 december 2025
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Safa,
Thank you for taking the time to leave a review. We’re pleased to hear you’re happy with the tiles and that delivery was prompt, with everything arriving safely and in good condition.
We appreciate you choosing Your Tiles and hope you enjoy the finished result.
Many thanks,
Your Tiles
Beware of measuring calculation
The tiles are as described, but beware that the calculation made on how many you need does not allow for pattern match and this is not stated when ordering, unlike other sites we have used for wallpaper. As a result we had to pay expensive postage fees twice for a relatively small job.
12 december 2025
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Claire,
Thank you for taking the time to leave a review. We’re pleased to hear the tiles themselves were as described, though we understand your frustration around quantities and needing to place a second order.
From the information available, we believe your order was for the Jardin Rose Mini. While this is a patterned tile, it doesn’t require pattern matching in the traditional sense, as the design is created by rotating the tiles rather than aligning a fixed repeat. Our online calculator works on the assumption of a perfect rectangular space and that offcuts can be reused where possible, which can sometimes result in shortfalls depending on layout, cuts, or installation method.
When using the calculator, there is an option to add 10% for cuts and wastage, which we strongly recommend — particularly for patterned tiles — and further guidance is provided via the explanatory text and our Terms and Conditions. We’re also always happy to help with quantity estimates directly, and customers can contact our estimation team via the Contact Us page if they’d like additional support before ordering.
Delivery charges are set by the courier based on the weight and fragility of tiles, and these costs are passed on directly without any added margin. We appreciate that this can feel disproportionate on smaller follow-up orders, but unfortunately it’s outside our control.
Thank you again for your feedback — it’s appreciated and will be shared internally as we continue to review how this information is communicated.
Many thanks,
Your Tiles
Excellent Service
The tiles arrived promptly and are even nicer than I thought! Your tiles were very professional to deal with throughout and I would recommend them.
21 december 2025
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Jean,
Thank you for your review — we’re really pleased to hear the tiles arrived quickly and that you were happy with both the tiles and the service. We really appreciate the recommendation.
Many thanks,
Your Tiles
Brilliant
Very quick and efficient service and the tiles are beautiful.
19 december 2025
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi,
Thank you for your review — we’re really pleased to hear you were happy with the service and the tiles.
Many thanks,
Your Tiles
Great service and lovely tiles
Great service and lovely tiles, which are just as described, so I am delighted.
4 december 2025
Review zonder uitnodiging
Antwoord van Fayrouz Tile & Stone
Hi Suzie,
Thank you for your review — we’re really pleased to hear you’re happy with the tiles and the service.
Many thanks,
Your Tiles
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.