Se potessi aggiungere altre cinque stelle lo farei immediatamente!! Desidero segnalare a tutti la serietà, l'onestà e la gentilezza dei responsabili di questa azienda che oltre che produtt... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Super fabulous company, great product at a great price and insanely quick delivery. My friend ordered via Amazon prime, paid more and had to wait longer. Please go direct everyone
Bedrijf heeft geantwoord
Ho comprato una tavola SUP tramite Amazon. ORDINE N. 406-7277897-6427531. Il prezzo pubblicizzato era comprensivo di IVA. Invece al momento del pagamento è stata aggiunta l'IVA. Amazon mi dice che... Toon meer
Bedrijf heeft geantwoord
Hallo, unsere gelieferte Air Track Matte hatte bei der Lieferung leider ein kleines Loch. Support angeschrieben, Probleme geschildert und nach 3 Tagen !!!! Stand die neue Matte vor der Tür.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2017, FBsport is now an increasingly well-known brand, which provides outdoor and gymnastics products with quality yet cheap prices. FBsport prides itself on offering quality-wise excellent products and hazard-free service. Customers being happy is our priority.
Contactgegevens
1245 S Johnson Dr , 91745, City Of Industry , Verenigde Staten
- support@fb-sport.com
- fb-sport.com
4,8
Uitstekend
129 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Had an issue with a product and was…
Had an issue with a product and was resolved very quickly. Can’t recommend the product and service enough.
4 december 2024
Review zonder uitnodiging
Antwoord van FBsport
Thank you for your feedback! We’re glad we could resolve the issue quickly and appreciate your kind words about our product and service. Your support means so much to us!
Excellent Service
My package was lost in the mail and FBsport was so kind and sent a replacement. It still arrived before my daughters birthday.
22 oktober 2024
Antwoord van FBsport
Thank you for sharing your experience! We're so sorry your package was lost, but we're thrilled we could send a replacement in time for your daughter's birthday. Your satisfaction is our priority, and we’re grateful for your understanding and support!
Excellent Customer Service
FB Sport was very attentive to my concerns and helped me resolve my issues. I was very happy with their customer service.
27 september 2024
Antwoord van FBsport
Thank you so much for your kind words! We’re delighted to hear that our team could help resolve your concerns and that you were happy with our customer service. We always strive to provide attentive support, and it’s wonderful to know we made a positive difference. If you ever need further assistance, we’re here for you!
Fab product. Meh service
Great Product. Fantastic Quality. Great Price. Would 100% recommend. However, i had several issues during the process of receiving my parcels. The first issue was a product that i brought had horrible yellow moldy stains on as if it wasn't stored correctly in the warehouse. They said they would not replace it as it was a pain to send back.However, did offer a partial refund to which i never received. The second issue was my 6m air track…. This was stuck in customs for an entire month due to fbsport not providing the correct paperwork. I was then a month later called up by customs to ask what the weight of my parcel was. 2 days later i was then charged £35 so i could receive my parcel. This was irritating as i may aswell have bought the air floor for a little bit extra with these unknown added charges…. However, FBSport did pay half towards this as an apology which i appreciated but it realistically should've been the full amount due to their error. In conclusion…. The product itself is brilliant! Just be prepared for the long wait.
26 september 2024
Antwoord van FBsport
Thank you so much for your feedback! We’re thrilled to hear you love the quality and value of the product and would recommend it. We sincerely apologize for the issues you experienced with delivery and customs – we understand how frustrating these challenges can be.
As for the partial refund, sorry that we forgot that. We were concentrating on the customs issue. The partial refund will be issued right away.
Given that the parcel was shipped from Germany to the UK, customs duty sometimes happens. And customs clearance could be a pain in the ass. We were just as frustrated as you are.
Your input about the partial refund and customs charges is invaluable, and we’re actively working to improve our processes to prevent these situations in the future. We want to ensure every part of the FB-Sport experience matches the quality of our products.
Antwoord van FBsport
Thank you for your review! We’re glad to hear you’re happy with the quality and the affordability of the product. If you ever need anything, feel free to reach out!
Alles prima
Alles prima. Ich hatte den Support allerdings auch nicht benötigt.
Der Rest war einwandfrei
22 augustus 2024
Antwoord van FBsport
Vielen Dank für Ihre positive Bewertung! Es freut uns sehr, dass alles einwandfrei geklappt hat und Sie zufrieden sind. Sollten Sie in Zukunft doch einmal den Support benötigen, stehen wir Ihnen gerne zur Verfügung!
Antwoord van FBsport
Thank you for the fantastic review! We're so glad to hear you’re enjoying the paddle board. Happy boarding adventure.
Antwoord van FBsport
Thank you for your review! We’re glad to hear you were happy with the fast delivery and the quality of the product. If there’s anything we can do to make your experience even better, feel free to let us know.
New airtrack
I recently bought an airtrack for my daughter. Unfortunately, after a few weeks, one of the seams turned out to be damaged, causing air to leak continuously. After reporting this to FB Sports, I received a new airtrack the same week. Although it was in a different color, my daughter didn't mind. So, nothing but praise for this company. Excellent service, quick response, solution and shipment --> 5 stars!
21 augustus 2024
Review zonder uitnodiging
Antwoord van FBsport
Thank you so much for your kind words and understanding! We're sorry to hear about the initial issue with the seam, but we're delighted that we could resolve it quickly for you and that your daughter is happy with the new air track, even in a different color. Your satisfaction is our top priority, and we're thrilled to hear that you were pleased with our service. If you need anything else, feel free to reach out anytime. Thanks again for your support and 5-star review! 😊
Amazing Company with Genuine Customer Service
This Company is truly great! I had my paddle board for about a year, when unfortunately the center handle (which you use to carry, get back up, just all around important) ripped out. I contacted FBsports to see if they had any tips on how to repair this cause I was not having any luck with the repair kit. They responded very quickly and offered to send me a totally new board and all I had to do was pay for shipping. They were able to get my new board to me in a week of my first communication with them. This level of service was amazing and I am definitely going to a be a customer for life and a spokesperson for the brand.
Thank you FBsports !! You are Great!
24 augustus 2024
Review zonder uitnodiging
Antwoord van FBsport
Thank you so much for your incredible review! We are thrilled to hear about your positive experience with our customer service team. Ensuring our customers are happy and taken care of is our top priority, and we're glad we could quickly provide a solution that worked for you.
We truly appreciate your kind words and your loyalty to FB-sport. It’s customers like you who inspire us to keep delivering the best products and service possible. If you ever need anything in the future, don’t hesitate to reach out. We're always here to help!
Thank you for being a valued member of the FB-sport family!
Phenomenal experience!
This company is absolutely phenomenal! We received our paddle boards as a Christmas gift. We just had the opportunity to unpack them and use them for the first time. One of our paddle boards tore at the seam. We were so devastated. We contacted the company and they came through with flying colors! We had a brand new paddle board in
4 days!!!!!!! They were quick to respond to our email. They were apologetic and very willing to assist us with our issue. We would give them a 10 star rating if we could! Hands down the best experience ever! Highly recommend this company! Thank you!.
16 augustus 2024
Review zonder uitnodiging
Antwoord van FBsport
Thank you so much for sharing your experience. Customers being happy is our priority. Enjoy the paddle boarding season.
Everything was very good.
20 mei 2024
Antwoord van FBsport
Thank you for choosing our air tumble track, and your kind review.
Great customer service
Good and prompt communication through the customer service team. This company also backs their products which I love, the guarantee is wonderful!!
21 april 2024
Antwoord van FBsport
Thank you so much for your kind review. Should you have any further question, be free to contact us. We value every customer of ours.
Schnell geliefert, hervorragend verpackt, gute Qualität! Viele Dank und jederzeit gerne wieder!
best service and quality
30 maart 2024
Review zonder uitnodiging
Antwoord van FBsport
Thank you for much for choosing our tumble mat, and your kind review.
excellent quality, easy to get
The products are of excellent quality. The website is very easy to understand and intuitive; I found my way around very quickly. I was very happy that so many products are available in Europe.
25 maart 2024
Antwoord van FBsport
Thank you for shopping with us, and your feedback.
great customer service
had trouble finding right replacement hose. Support staff worked with me and got me the right one. Great customer service.
21 maart 2024
Antwoord van FBsport
Thank you very much for your review. Glad to know that we helped.
I bought my inflatable paddle board in 2022 and I absolutely love it! Well built and amazing costumer service! When I lost my valve they responded right away and sent me a new one. 10/10 🌟
I bought my inflatable paddle board in
20 april 2024
Review zonder uitnodiging
Antwoord van FBsport
Thank you so much for your kind review. So happy that we helped. Thank you for choosing our paddle board.
sehr zufrieden
Hat alles sehr gut geklappt, schnell geantwortet, die Ware war sehr schnell da, und mit dem Produkt sind wir sehr zufrieden!
22 februari 2024
Antwoord van FBsport
So glad to know that you are satisfied with the purchase. Thank you for your kind review.
Antwoord van FBsport
Thank you so much for your kind review. So glad to know that you are satisfied with our product and service.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.