Fenella Smith Reviews 

i had lost my wheel and my email was picked up by emma from customer services responded promptly , resolved my problem and did not have to !
i cannot believe that from 4 days sending a question, resulted in this fabulous woman not only responding but truly showing that a customer is valued beyond a purchase .
she sent me the colour matching and perfect wheel and i got to keep my gorgeous beloved suitcase .
i genuinely have never been so satisfied with a response this much .
miss Emma Macvarish is one in a million and every company should have an emma .
every consumer must only ever speak to lady’s like emma .
From the basic look , to its durability , to resolving an issue . fan of fenella smith

The bag was a perfect graduation gift for my daughter. She loved it and can’t wait to use it. Great next day delivery and super service.

On time delivery and the quality of the bag is top notch, I can't emphasise enough. Will definitely be buying again.

Fantastic customer service, and shipped quickly with no fuss or complaints, product is great quality and my wife loved her surprise!

Customer Service is 5*. Emma was amazing, helpful, patient, very kind and prompt replies to my emails.
Highly recommend Fenella Smith.

Really lovely toiletry bag, very well-made and a great size. I love the strawberry print too! Also, delivery was incredibly fast and the bag was really well packaged. Thank you!

Excellent customer service, you feel like they really care. Beautiful product; my daughter was thrilled. Thank you!

Honestly incredible. I sadly lost a wheel in transit and the customer service team are having one shipped out to me immediately just after I sent a few photos. Wow, super happy. Very friendly team. Also stunning cases, and I have used them a lot, they are normally super sturdy, excellent locks, beautiful lining. It’s nice that they feel secure AND I get to travel in style. So happy that the team behind them have been incredible too. Love love love xxx

The strap on my laptop bag broke - I emailed asking to purchase a replacement. I got a very quick reply to my email and was offered a replacement free of charge.

Amazing service and I am really grateful!

The service is so fast and so professional. I received my case within 2 days and I was so impressed with the packaging and presentation. By far my favourite suitcase I've ever owned!

I contacted customers services to see if I could purchase a replacement wheel for one our suitcases broken on a recent overseas trip.

She asked for model number etc which I didn't have but supplied photos of the said case and Emma said she would send us a replacement wheel free of charge.

Great service and quality suitcases from a first class retailer.

Thank you Emma and Fenella Smith

Very prompt delivery and impressive product

Love Fenella Smith products, and their customer service has been top notch. Replaced an item without any fuss. Shout out to Emma!

Fast delivery, premium quality products and great designs🩷

Speedy efficient service and a quality product beautifully packed

Saw a beautiful yellow handbag today at TK Maxx and could not resist it. Has a quiet elegant look with a splash of fun added to it. Already receiving many compliments. Totally in love 🥰.

This is such a lovely & friendly company. I emailed to ask if they had something in stock and they had only one left and very swiftly sent it out to me. Amazing service and very quick to respond. I love Fenella’s designs and pottery, it’s a beautiful handmade product. Thank you so much 🙏

I was lucky enough to be bought this bag for Christmas.
Having just returned from a 3 month cruise, the bag was invaluable while on board. It is large enough to hold a laptop, swimming towel and book.
I especial like the large inside zip pocket where I could keep small valuables out of sight.
The studs on the bottom of the bag make it sit off the ground and therefore not getting the bottom dirty.
I look forward to using it on future trips.

Enjoyed a brilliant holiday in Sri Lanka only slightly marred by the lack of one wheel on our luggage, on arrival in Colombo, courtesy of the airlines baggage handlers.
On our return we contacted Fenella Smith to see if we could purchase a replacement.
Excellent customer service from Emma from the get go meant we received two replacement wheels within days, free of charge.
Suitably impressed we’re now looking forward to our next trip with a fully mobile suitcase.
Top service rarely seen these days.

I love Fenella Smith products.
Great quality and great value. The customer service is brilliant, too. The relove products are fabulous, love it!