i had lost my wheel and my email was picked up by emma from customer services responded promptly , resolved my problem and did not have to ! i cannot believe that from 4 days sending a question... Toon meer
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Lees wat reviewers zeggen
Honestly incredible. I sadly lost a wheel in transit and the customer service team are having one shipped out to me immediately just after I sent a few photos. Wow, super happy. Very friendly team. Al... Toon meer
Love the products from Fenella Smith, being vegan I really appreciate buying 'cruelty free'. I have bought a few items but especially like their purses/wallets. I recently purchased one but was contac... Toon meer
The bag was a perfect graduation gift for my daughter. She loved it and can’t wait to use it. Great next day delivery and super service.
Bedrijfsgegevens
Geschreven door het bedrijf
We infuse every corner of your life with bold, original patterns that pop. With a heritage in Pattern Design inspired by captured experiences, we turn everyday essentials into luxurious travel companions and sumptuous home accessories. Each piece transforms the routine of life into moments that make you smile. Luxurious fabrics, beautifully useful, good quality, elegant travel accessories and luggage through considered design. With the planet in mind, we think about the fabrics we use, it’s traceability, it’s longevity of use and it’s re-use. Embrace your wanderlust with style and care.
Contactgegevens
Fenella Smith, Unit 5 Riverside Barns, RG9 3DB, Henley on Thames, Verenigd Koninkrijk
- shop@fenellasmith.com
- fenellasmith.com
4,8
Uitstekend
94 reviews
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Great customer service
I had a wheel fall off after using the case- it appeared on the airport conveyer belt with only three wheels. I contacted Fenella Smith and dealt with Emma who was great, replacing the missing wheel ! Very happy :)
25 april 2025
Review zonder uitnodiging
Excellent customer services
Excellent customer services, from Emma. Will defiantly buy from them again.
15 april 2025
I love my laptop bag
I love my laptop bag. The colour is vibrant and the quality and workmanship is beautiful. I’m very tempted to purchase another one in a different colour.
I’m a very happy customer.
23 april 2025
Fantastic customer service
Fantastic customer service - quick responses and super helpful. I dealt with Emma who was fab and sorted my query quickly and efficiently.
23 april 2025
Review zonder uitnodiging
Great choice!
Really happy with this laptop bag. The leather feels high-quality and looks great. The color is exactly what I wanted, subtle yet stylish. It’s got well-designed compartments that make organizing everything easy, and the shoulder strap is comfortable for carrying around. Great choice overall!
27 januari 2025
I love my Fenella bag
I love my Fenella bag, such lovely quality! Will definitely be buying more :)
11 maart 2025
Review zonder uitnodiging
I wish I could score this higher
I wish I could score this higher. The customer service from Emma at Fenella Smith is some of the best I have received. She went above and beyond to help with my query and I was more than surprised and impressed with the prompt support and service I received. I won’t be using any other brand of case after this as the aftercare is outstanding. Lovely approachable team that handled my query as though it was their most important task they had. Thanks so much :) 10/10
12 april 2025
Review zonder uitnodiging
Assistance Outside the Box
I had a complicated reason for returning an item beyond the return deadline. The customer service duo who handled my query (Emma and Oscar) were extremely proactive and very helpful, allowing me to return the item, regardless. The personalised aspect of their interaction with me was an added bonus to their professionalism...
11 april 2025
Review zonder uitnodiging
Poor quality
Bought a hand bag via a major retailer that I received last week and only started using yesterday to my surprise today the strap of the handle is broken after 1 1/2 days of use. How is this possible. The product is not of the greatest quality. Bought this to use long term but this is not the case. I am disappointed with this bag and the quality.I am not impressed.
3 december 2024
Review zonder uitnodiging
Antwoord van Fenella Smith
Hi Tami,
We are so sorry to hear you are unhappy with your Fenella Smith product. Please reach out to us at shop@fenellasmith.com to speak to one of our customer service team who will be more than happy to look into this and provide a suitable replacement.
Best Wishes
The FS Team
Very disappointed in the Luca Laptop…
Very disappointed in the Luca Laptop Bag. Bought in December 2023, used less than weekly to go to office. Strap holding D ring for shoulder strap snapped.
Contacted shop and told I had put something too heavy in the bag, erm, my laptop!!
Expensive poor quality product that looks great but does not last and worse customer service
3 oktober 2024
Review zonder uitnodiging
Poor bag quality, no customer service contact
Bag started falling apart within a few months of purchase. Have sent the company several emails with no responses (don't even receive an acknowledgement of my email sent). Unfortunately, cannot recommend purchasing with them.
20 mei 2024
Review zonder uitnodiging
Pretty poor quality product
Pretty poor quality product,customer service doesn't exist.
The colour of the purse started coming off after the purse was left in my handbag just for 2h.
I sent several messages on their IG,they remove negative comments, not responding to messages, neither.
Pity I can't attach any pictures here.
26 november 2021
Review zonder uitnodiging
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