Ferratum Bank Reviews 

Worst customer service I have ever experienced

My experience with Ferratum has crossed the line from poor service into what I can only describe as dishonest and misleading behaviour.

The company provides confusing, fragmented and non-transparent information in the personal account. Key details regarding conditions and interest rates are hidden across dozens of pages, making it unnecessarily difficult to understand what you are truly agreeing to. This does not feel accidental – it feels designed to obscure the real picture.

There is no phone support, which is unacceptable for a financial institution. All communication happens via emails, which are often vague, incomplete and contradictory.

Most concerning is the fact that I was directly told one thing and the opposite happened in reality. I was promised three times that a representative would call me. No one ever did. From my perspective as a client, this is simple: they said they would act — and they didn’t. That is lying. This is misrepresentation and it destroys all trust.

What Ferratum communicates does not match their real actions. This creates a clear impression that clients are being deceived rather than supported.

Even if their financial conditions are not the worst on the market, the level of transparency, honesty and client respect is extremely low. The overall experience feels manipulative and irresponsible.

I would strongly advise people to think twice before trusting this company with their financial obligations. A lender who lies, avoids direct contact and hides critical information cannot be considered reliable.

It's just bad. They send me bad payment link which does not work and when I try to call them back about it there's only a robot which won't let you get to any real operator to discuss your problem

i chat for ask information about :

you can open current accounts to people residing in europe

they reply fast is not possibile. only for latvia people.

i speack to Artis .

I’ve received very poor service at Ferratum Bank and will certainly stay away from this bank in the future. Most recent example: they held my funds for two weeks without depositing into my account and without returning back to the sender. Very cynical and unhelpful staff, whose mission is to take advantage of the customers’ patience/passiveness.

Ļoti laba komunikācija un elastīga procentu likme.

Patikami sadarboties!

Good service - fast respond

Sadarbība veiksmīga. Tik % likmi gribētos zemāku lai veiklāk izdodas atmaksāt aizņemto summu.

Отзывчивая служба поддержки, быстрое подтверждение кредит лимита, однако медленное перечисление, таким образом 4 из 5

Good, I like it!

Good serviss: all fast,clear,feedback

Ļoti patīk sadarbība ar ferratum bankas. Viss ok tā turpināt!

I like that I'm not receiving a lot of annoying phone calls from this company.

Pirmais, kurš atkabināja 30 dienu termiņa uzspiešanu, strādā at kontiem visas populārakajās bankas, aizņemties variet kaut 5 eu, atgriezt pec stundas, saprotami logiski dienas !! 0,2483 %, mobilize citus "dārgos" aizdevējus domāt. Nav sviesta kā kredit24 kad atvelk komisju arī par jaunu aiznemumu papildus. Rekomendēju, atbildigai lietošanai