Good service, product appears well made unlike others we’ve seen and delivery was as promised, all in very happy.
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Lees wat reviewers zeggen
First of all the product is amazing. But due to some high winds some of our bulbs ended up smashed against the wall (more our fault to bad positioning). We order some new one, which we're dispatched q... Toon meer
The service I received for my recent purchase was first class they even managed to speed through my order in time for a party we had planned.Would highly recommend purchasing from this company for cus... Toon meer
Festoon lighting for 365 days per year outside use - appears very solidly constructed with proper sprung contacts in the bulb holders and good seals around the led bulbs I purchased separately for the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our mission is to provide high quality Festoon Lighting systems to brighten any event, business or home. Made in the North West of England, our fantastic range of indoor and outdoor lighting features our own brand of high quality made to measure festoon lighting, as well as easy to install connectable sets from market leading brands. Specialising in bespoke work, we pride ourselves on our customer service to ensure we can design a festoon lighting system that meets your exact requirements.
Contactgegevens
Astley Lodge, 2 Queens Road, PR7 1JU, Chorley, Verenigd Koninkrijk
- +44 (0)1257 795186
- info@festoonlighting.com
- festoonlighting.com
4,8
Uitstekend
229 reviews
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Customer Service was excellent
In the end the product wasn't suitable for what I needed but the customer service in organising a return and refund was excellent. All done over WhatsApp and you chat with an actually person and not a bot. Very quick responses and very polite and professional.
25 november 2025
Antwoord van Festoon Light
Hi Michael, thank you for your kind words.
While we’re sorry the product wasn’t quite right for your needs, we’re really pleased to hear you had a great experience with our customer service. We pride ourselves on offering friendly, personal support from real people, so it’s great to know that came through. Thanks again, and we’re always here if we can help in the future.
Josh
Good in parts
Good in parts; first 200 lamp outside lights didn’t work , and took ages to arrive . Much more expensive replacements arrived super fast . So 1 star for first set and 5 star for second. Good personal service that immediately addressed and replaced faulty lights .
12 december 2025
Antwoord van Festoon Light
Hi John, thank you for taking the time to share such balanced and honest feedback. We’re sorry again that the original fairy lights didn’t work as expected and that delivery took longer than it should have. That’s certainly not the experience we aim to provide.
We’re really pleased to hear that the replacement lights arrived quickly and that our team was able to resolve the issue for you promptly. We take a lot of pride in offering personal, hands-on service, so it’s great to know that we came through and made a difference.
Thank you for your patience and for allowing us to put things right — it’s genuinely appreciated.
Josh
They won’t last
I’ve bought before and they’ve all stopped working. This time they sent the wrong lights.
10 december 2025
Antwoord van Festoon Light
Thank you for taking the time to leave a review. We’re really sorry to hear about this and that things haven’t met your expectations on this occasion. This certainly isn’t the experience we aim to provide.
We haven’t been contacted directly about these issues yet, but we’d very much like the opportunity to look into both the previous lights and the recent order to get this resolved for you. Please could you email us at info@festoonlighting.com with your order details, and we’ll make this a priority.
We look forward to helping put things right.
Antwoord van Festoon Light
Thank you, Stephen, for your great feedback! We’re really pleased to hear you were happy with the service, pricing, and product reliability. We truly appreciate your support and are always here if you need anything in the future. Josh
It even has wife appeal!
I decided to extend our lights and create a T so that one end went up a back path. The items were delivered very quickly and were installed in about 20 minutes. It’s perfect! It actually has wife appeal which is almost impossible.
Heartily recommend!
2 december 2025
Antwoord van Festoon Light
Hi Kevin, Thank you so much for such a brilliant review! We’re delighted to hear that extending your festoon lights was so straightforward and that everything arrived quickly and was installed in no time. Haha, we’ll definitely take that as a win! 😄
Thank you for the recommendation, and if you ever decide to extend or change your setup again, we’re always happy to help. Josh
Great service
Great service. They didn't have what I originally ordered, but Josh was quick to email with recommended alternatives which I was more than happy with. Delivery was quick too. Would use this company again.
24 november 2025
Antwoord van Festoon Light
Thank you so much, Nikki, for your lovely review! We’re really pleased to hear that we were able to quickly suggest suitable alternatives and that you were happy with the outcome. It’s great to know delivery was quick, too.
We really appreciate your support and would be delighted to help again in the future.
Excellent set of lights
Excellent set of lights. Really great quality. Very happy. Also very helpful information given promptly when I contacted customer service.
24 november 2025
Antwoord van Festoon Light
Thank you so much, Jenny, for your kind words! We’re delighted to hear you’re happy with your lights and that the quality stood out. It’s also great to know our team could provide helpful and prompt information when you reached out. We really pride ourselves on personal service.
We truly appreciate your support!
Josh
Very pleased with our Festoon Lights
Very pleased with our Festoon Lights. Our communications with this company were also excellent. Thank you
3 september 2025
Antwoord van Festoon Light
Thank you so much for your kind words! We’re delighted to hear you’re happy with your festoon lights and that your experience with our team was a positive one. It means a lot to us. If you ever need anything in the future, we’re always here to help - Josh
Great work. Keep it going.
Over the last three transactions I have made with Festoon I feel that their service is second to none. With all questions answered in great detail I could not ask for more.
They do have more items they sell so if you are looking for differing fitments of bulbs that are not shown on the website, just ask and they will accommodate.
Now to the products.
All items I have received have been the best of quality, safely packaged although thrown into a box and sent but otherwise good.
Festoon do have some innovation to work through on their products.
I have all the Connect 365+ and the remote dimmer which is great but when the bulbs are dimmed they ever so slightly pulse instead of steady on but otherwise great.
5 november 2025
Antwoord van Festoon Light
Hi Gavin, Thank you incredibly for your kind words. We are grateful for them, but most importantly, we are pleased that you receive the service and products you require.
We will certainly take your advice on board as we strive to improve our products. Thank you! Josh
Antwoord van Festoon Light
Thanks so much for the review — we appreciate you taking the time to review our products and services. Josh
Great quality
Great quality - thick rubber cable and rubber waterproof holders and good plug. UK manufactured too. Light years ahead of the cheap Chinese rubbish sold on Amazon will work out much cheaper over a 3 - 5 yr view - prob last for 20 yrs.
4 november 2025
Antwoord van Festoon Light
Thank you so much for taking the time to share such a detailed review, Paul. We really appreciate it! We’re thrilled to hear that the quality, durability, and UK manufacturing stood out to you. That’s exactly what we’re aiming to achieve: long-lasting products that offer real value over time, rather than disposable alternatives.
If you ever need anything or have questions in the future, we’re always here to help. Enjoy your lights! Josh
Antwoord van Festoon Light
Thank you so much for your kind words, Klaudia! We’re delighted to hear you’ve had another great experience with us. Your continued support means a lot, and we’re always here if you need anything - Josh
Antwoord van Festoon Light
Thank you for the great review! We’re really pleased to hear your delivery was quick and that you're happy with the packaging and product quality. If you need anything in the future, we’re always here to help - Josh
Great lighting experience!
25 maart 2025
Antwoord van Festoon Light
Thank you so much for your review! We’re really happy to hear you had a great lighting experience. If you need anything else, please give us a shout - Josh
Amazing service
Amazing service, next day delivery, small problem with bulbs which they replaced the next day. Excellent quality lights too
30 oktober 2025
Antwoord van Festoon Light
Thank you so much for your lovely review! We’re delighted to hear you’re happy with the quality of the lights and the fast delivery. We’re also glad we could sort the bulb issue quickly for you — great service and reliable products are exactly what we aim for. Josh
Wanted to re-order 4 sets of lights
Wanted to re-order 4 sets of lights. O add to our existing set. Spoke to the gentleman and explained I don’t have the boxes anymore. Gave a few details and hey presto he got the original order from over a year ago. Brilliant service and we received them 2 days later. Fantastic customer service and company.
22 oktober 2025
Antwoord van Festoon Light
Thank you so much for your wonderful review — it honestly made our day! We're really happy we could track down your original order and make re-ordering easy for you. It’s always lovely hearing from returning customers, and we’re delighted your new lights arrived safely and quickly.
Thanks again for choosing us — and for coming back! If you ever need anything else, just give us a shout.
I recently bought a set of 365 festoon…
I recently bought a set of 365 festoon lights from this company and they arrived super quickly (the next day).
The quality of the product was superb the best I have had,no doubt about that.
The bulbs I ordered were brighter than I wanted and I was not sure which alternative would be the right choice.
I therefore called the company and spoke to a gentleman called Josh who was incredibly helpful, it would be remiss of me not to mention this.
Josh gave super advice and what he suggested to do worked brilliantly.
I would recommend this company to friends and family and shall most definitely use again.
14 oktober 2025
Antwoord van Festoon Light
Thank you, Richard, for your kind words about using Festoon Light. What is most important for us is that you get the display that you have been hoping for. We are glad we were able to achieve that with you.
We appreciate you taking the time to review our service and products. If you need any help in the future, please do not hesitate to reach out. We would be more than happy to help
Josh
Good products and delivery times
Good products and delivery times. Slight issues re the ordering process, but customer services resolved very efficiently and the correct order arrived. Would recommend. (And you can actually talk to someone!)…
13 oktober 2025
Antwoord van Festoon Light
Thank you, David, for taking the time to review your experience with us. We are very glad we could rectify the mistake that we made in packing your first order.
We are always on hand to help where we can, and we appreciate you noting that. We are glad that you are happy with the product and delivery times. If you need any help in the future, please reach out!
Buying fairies & festoons made easy!
They made buying fairies and festoons easy. They were helpful and responsive as I needed advice about what to buy and how to fit them. We have exactly what we need now and this was achieved with their help. Product quality is excellent. A very positive online / offline buying experience!
25 september 2025
Antwoord van Festoon Light
Hi Michael, thank you very much for your kind words. We always try to help in any way that we can, and we appreciate your efforts in helping us understand the kind of installation that you need. After many phone calls, we are over the moon that you have the installation you desired.
If you ever need anything in the future, please dont hesitate to reach out. We would be more than happy to help
Josh
Fantastic customer service and products.
22 september 2025
Antwoord van Festoon Light
Thank you, Ben! We appreciate your kind feedback and the review that you have left. Please be sure to reach out if we can help you in any way! Josh
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